Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy. 

This paper examines how personal computers are now an essential business tool in most organizations. But as the PC assumes an increasingly critical role in everyday business activity, the demands on IT staff are greatly intensified. 

Many IT administrators believe the cloud is staged to offer adaptable, flexible and scalable resources at a fraction of the cost. But with varying definitions, strategies and expectations, the cloud is still clearly in the developmental stages. Take a look at this white paper for an expert analysis of cloud computing. 

It's time for small to midsized businesses (SMBs) still using outdated business processes and systems to bring their decision-making up to speed with a centralized view of enterprise information. Read this white paper to learn how the right tools can give SMBs the accurate, timely data they need to make informed, strategic business decisions. 

Over the past 12 months, the global market for applications – fuelled by the astonishing and unprecedented activity experienced on Apple’s App Store and iPhone – has continued its stellar levels of growth. 

The term “data deduplication”, as it is used and implemented by Quantum Corporation in this white paper, refers to a specific approach to data reduction built on a methodology that systematically substitutes reference pointers for redundant variable-length blocks (or data segments) in a specific dataset. Read on to learn more. 

Throughout the CISSP preparation course offered by Global Knowledge, we cover the various security mechanisms, principles, concepts, and facts that will be included on the CISSP exam. 

This white paper is designed to help companies, large, small, public, and nonpublic, navigate some of the “hype” that sometimes blurs the line between fact and fiction surrounding the Sarbanes-Oxley Act. 

The tech chasm that has allegedly formed in the workforce created by a cross-generational 1divide  – between those who grew-up with technology and those that didn’t – is vastly overstated. 

This whitepaper discusses recommendations for embarking on a fact-based approach for selecting servers for hosting modern applications based on workload attributes. In addition, learn about hybrid cloud computing, a technology aimed at addressing the various challenges encountered in scaled out distributed computing implementations. 

This report extract from the Corporate Executive Board, presents key facts and figures on the take up of consumer technology in the workplace. 

At the NERSC Center in California, tape is simply seen as extremely efficient, cost-effective, scalable—and reliable—storage. With over 13 PB of data on tape (growing at around 60% p.a.) and decades of history, NERSC has the facts to prove tape’s capabilities; so much so that it does not employ additional copies.