This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 

Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy. 

This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan. 

Over the past 12 months, the global market for applications – fuelled by the astonishing and unprecedented activity experienced on Apple’s App Store and iPhone – has continued its stellar levels of growth. 

Read this white paper to find out why 38% of businesses surveyed in 2011 had replaced their ERP solutions and find criteria for determining if and when you should upgrade or migrate to new software. Also, find tips on making a business case for an investment as well as selection criteria for choosing ERP that will meet your business needs. 

This white paper addresses Microsoft’s current stake in cloud computing and examines the most recent range of cloud-based product offerings as an indication of where Microsoft may be heading. 

Are your decision-support systems and servers up to date, equipped to handle today's onslaught of data? Legacy systems are no longer viable. This paper explores the results of a research report about decision-support systems, highlighting how Dell's 12th-generation servers and solutions meet these evolving requirements based on users' responses. 

<p>Many companies struggle to choose the right hardware to support their critical business functions. This IT handbook provides an expert checklist to help you navigate the server selection process, increase resource utilization, and design a disaster recovery strategy for your virtual environment.</p> 

The expectations, working methods and tools used by employees in all organisations have changed as a result of advances in communications technologies. 

<p>Businesses are finding that goal management can improve employee productivity levels by 25%, driving business execution significantly. This white paper explores what it means to be a goal driven organization and provides tips on how to implement this philosophy in your enterprise, including eight questions you must consider.</p> 

How can you identify the hosting company that's right for you? What are the business risks? What questions should you ask? Get the facts in this interview with Phil Shih, a research analyst at Tier1 Research, who covers consumer... 

General-purpose PDAs and ruggedized enterprise mobile computers are made for separate markets, designed for different tasks, and vary by their size, weight and materials. But the biggest difference between these device types is their total cost of ownership (TCO). This white paper explains how your business can get TCO as low as possible.