It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams. 

Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy. 

The expectations, working methods and tools used by employees in all organisations have changed as a result of advances in communications technologies. 

Most IT disasters have nothing to do with the hurricanes, earthquakes, and floods that can wipe out a facility. In fact, studies show that hardware failure is the number one reason for DR declarations.  This e-guide describes common DR misconceptions and consequences, and provides backup and testing suggestions for optimal recovery. 

Throughout the CISSP preparation course offered by Global Knowledge, we cover the various security mechanisms, principles, concepts, and facts that will be included on the CISSP exam. 

This white paper is designed to help companies, large, small, public, and nonpublic, navigate some of the “hype” that sometimes blurs the line between fact and fiction surrounding the Sarbanes-Oxley Act. 

Tape is a key component in the enterprise data center, and that will continue to be the case well into the future. If you're investigating new storage technologies for backup and archive needs, it's worth being able to discern fact from myth as you consider your options. Download this Tech Brief to get the real facts about tape storage. 

Cloud computing can, in fact, be a risky proposition. Check out this white paper to learn how to ensure your organization's safety while harnessing all the benefits of the cloud. 

This white paper separates cloud facts from fiction to help you gain a better understanding of what this technology really means for your enterprise. Uncover the truth about the top cloud myths and review the answers to common cloud-related questions. 

The pressure to improve data center efficiency is nothing new. In fact, this demand has been growing for over a decade. This resource describes the key elements of effective IT management and compares the offerings of two key players in the market. 

Disaster recovery (DR) shouldn’t be left on the back burner until a natural disaster strikes. In fact, around 80% of network disruptions are a result of IT architecture complexity. But for many organizations, virtualization is an economical DR solution. This e-guide addresses the benefits of virtual disaster recovery. 

As organizations begin implementing server virtualization, it is critical that they consider the fact that backup and data protection processes will need to be done differently and may become more complicated. This DCIG analyst report discusses methods of effectively protecting data in virtual environments and the different solutions available. 

Oracle’s Sun SPARC Enterprise servers are highly reliable, easy-to-manage, vertically scalable systems with all the benefits of traditional mainframes—without the associated cost, complexity, or vendor lock-in. In fact, the Sun SPARC Enterprise M-Series Servers deliver mainframe-class system architecture at open system prices.