Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation October 01, 2009 - (Free Research) Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing.  (WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation June 01, 2010 - (Free Research) Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.  (CASE STUDY) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation June 17, 2011 - (Free Research) Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge.  (WHITE PAPER) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP June 09, 2010 - (Free Research) In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization.  (EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP January 22, 2009 - (Free Research) Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software.  (EBOOK)

Knowledge Management is NOT an Add-on! by Consona Corporation October 01, 2010 - (Free Research) Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM.  (WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation May 01, 2010 - (Free Research) Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper.  (WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation June 17, 2011 - (Free Research) The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates.  (WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation June 14, 2011 - (Free Research) This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.  (EGUIDE) READ ABSTRACT |

Fast Extract for Oracle Ships on Windows by Innovative Routines International, Inc. March 27, 2008 - (Free Research) Press Release: Innovative Routines International Inc. (IRI), makers of the high-performance CoSort (www.cosort.com) data manipulation package, announces that Fast Extract (FACT) for Oracle now runs on Windows.  (WHITE PAPER) READ ABSTRACT |

Optimizing Virtualization Success with Facts and Transparency by BDNA April 2008 - (Free Research) Virtualization initiatives can struggle without transparency into the complex IT environment. By establishing a trusted fact base of IT assets, both physical and virtual, IT can measure and manage virtualization initiatives.  (WHITE PAPER) READ ABSTRACT |

GET THE FACTS: LTO Tape Reliability Saves by The LTO Program March 2013 - (Free Research) Access this one-page data sheet to get the facts on the savings you could realize with LTO tape.  (WHITE PAPER) READ ABSTRACT |

5 Best Practices for Telling Great Stories with Data by Tableau Software February 2008 - (Free Research) Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts.  (WHITE PAPER) READ ABSTRACT |

7 Types of Hard CISSP Exam Questions and How To Approach Them by Global Knowledge Network, Inc. March 2006 - (Free Research) Throughout the CISSP preparation course offered by Global Knowledge, we cover the various security mechanisms, principles, concepts, and facts that will be included on the CISSP exam.  (E-LEARNING TUTORIAL) READ ABSTRACT |

Cloud Insight: 6 essential facts for defining a successful cloud strategy by HP & Intel® September 2012 - (Free Research) This resource debunks the most common myths surround cloud technologies today and gives insight into the truths behind the promises of cloud initiatives.  (WHITE PAPER) READ ABSTRACT |

Advanced Persistent Threats: From “FUD” to Facts by Websense, Inc. October 2011 - (Free Research) What is Advanced Persistent Threat (APT)? Too much marketing hype and FUD (fear, uncertainty, and doubt) have clouded the facts about a very real danger to organizations of all sizes. View this paper to gain a better understanding of APT and how to mitigate your risks.   (WHITE PAPER) READ ABSTRACT |

Virtualizing your Exchange Server: Fact vs. fiction by Microsoft December 2011 - (Free Research) Find out what's fact and what's fiction about virtualizing your Exchange Server. What steps should you take, and how can you ensure success? Explore all these questions and more in this e-book.  (EBOOK)

Mobile working in business - the facts. by ComputerWeekly.com November 2010 - (Free Research) The tech chasm that has allegedly formed in the workforce created by a cross-generational 1divide  – between those who grew-up with technology and those that didn’t – is vastly overstated.  (WHITE PAPER) READ ABSTRACT |

Top 10 Myths of Desktops as a Service by Desktone May 2013 - (Free Research) This exclusive resource discusses the top 10 myths of Desktops as a Service (DaaS), helping you separate the facts from the market buzz so that you can make a proper decision of whether or not the platform would be beneficial to your organization.  (WEBCAST) READ ABSTRACT |

Virtualization: Myths vs. Facts by Global Knowledge March 2012 - (Free Research) Though virtualization is a hot topic in IT circles right now, many myths about this technology still exist around topics such as cost, performance, management and more. In this essential white paper, debunk 15 common myths and discover the truth about implementing server and desktop virtualization.  (WHITE PAPER) READ ABSTRACT |

CW Special Report on Microsoft by ComputerWeekly.com January 2013 - (Free Research) This 12 page special report updated for 2012 gives you the facts on Microsoft, its strategy, products and services and financial performance.  (IT BRIEFING) READ ABSTRACT |

5 Critical Factors to In-House eDiscovery Success by Clearwell Systems August 2009 - (Free Research) eDiscovery for civil litigation is a fact of life in the enterprise. This Technology in Brief, written by Christine Taylor form the Taneja Group, will discuss the top 5 critical factors of an in-house eDiscovery solution.  (ANALYST REPORT) READ ABSTRACT |

Business Analytics in the cloud: Driving business innovation through cloud computing and analytics solutions by IBM May 2013 - (Free Research) It's no secret that businesses who build strong analytically oriented teams can set themselves apart from the crowd. Consult this white paper to learn more about how analytical are changing the game of corporate sales and supply chain operations. Find out how your business can balance quantifiable benefits against risks to make the right decisions.  (WHITE PAPER) READ ABSTRACT |

Lowering Risk by Applying Consistent Security Across All of Your Locations by Juniper Networks, Inc. July 2009 - (Free Research) Security in today's IT infrastructure presents challenges to all sorts of organizations, but especially to distributed enterprises. Branch offices and remote locations are often less secure than the headquarters or main data center location. Watch this webcast to learn how and why you should ensure that every location is properly secured.  (WEBCAST) READ ABSTRACT |

A Pragmatic Approach to SIEM by Tripwire, Inc. February 2011 - (Free Research) In this paper we will take a look at this disturbing trend and provide useful guidance for maximizing the value of SIEM and log management tools, while focusing on protecting systems and data not on simply checking the compliance check box.  (WHITE PAPER) READ ABSTRACT |

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