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Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation

June 17, 2011 - (Free Research)
Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge. 
(WHITE PAPER) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
(EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

Knowledge Management is NOT an Add-on! by Consona Corporation

October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 01, 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Optimizing Virtualization Success with Facts and Transparency by BDNA

April 2008 - (Free Research)
Virtualization initiatives can struggle without transparency into the complex IT environment. By establishing a trusted fact base of IT assets, both physical and virtual, IT can measure and manage virtualization initiatives. 
(WHITE PAPER) READ ABSTRACT |

Fast Extract for Oracle Ships on Windows by Innovative Routines International, Inc.

September 2007 - (Free Research)
Press Release: Innovative Routines International Inc. (IRI), makers of the high-performance CoSort (www.cosort.com) data manipulation package, announces that Fast Extract (FACT) for Oracle now runs on Windows. 
(PRESS RELEASE) READ ABSTRACT |

GET THE FACTS: LTO Tape Reliability Saves by The LTO Program

March 2013 - (Free Research)
Access this one-page data sheet to get the facts on the savings you could realize with LTO tape. 
(WHITE PAPER) READ ABSTRACT |

5 Best Practices for Telling Great Stories with Data by Tableau Software

February 2008 - (Free Research)
Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts. 
(WHITE PAPER) READ ABSTRACT |

Choosing The Right Data Snapshot Approach by Dell Software

May 2014 - (Free Research)
In this expert e-guide, learn some of the advantages and disadvantages of these data snapshot solutions to help you decide which you should deploy. 
(EGUIDE) READ ABSTRACT |

7 Types of Hard CISSP Exam Questions and How To Approach Them by Global Knowledge Network, Inc.

March 2006 - (Free Research)
Throughout the CISSP preparation course offered by Global Knowledge, we cover the various security mechanisms, principles, concepts, and facts that will be included on the CISSP exam. 
(E-LEARNING TUTORIAL) READ ABSTRACT |

20 Fast Facts About Microsoft Windows Server 2012 by Dell and Microsoft

February 2013 - (Free Research)
This exclusive resource provides 20 facts about the Windows Server 2012 and thus allows readers to analyze whether or not the OS can provide the scalability and flexibility necessary for the service delivery that today's end users demand. 
(WHITE PAPER) READ ABSTRACT |

Virtualizing your Exchange Server: Fact vs. fiction by SearchDataCenter.com

December 2011 - (Free Research)
Find out what's fact and what's fiction about virtualizing your Exchange Server. What steps should you take, and how can you ensure success? Explore all these questions and more in this e-book. 
(EBOOK) READ ABSTRACT |

Fact or Fiction: The Future of Email Attacks by Symantec Hosted Services

October 2006 - (Free Research)
In this expert podcast, Tom Bowers, Technical Editor of Information Security magazine, will confirm or debunk a number of common beliefs about what's coming next. This Podcast features a "fact or fiction"-style interview about future email-based attacks. 
(PODCAST) READ ABSTRACT |

Advanced Persistent Threats: From “FUD” to Facts by Websense, Inc.

October 2011 - (Free Research)
What is Advanced Persistent Threat (APT)? Too much marketing hype and FUD (fear, uncertainty, and doubt) have clouded the facts about a very real danger to organizations of all sizes. View this paper to gain a better understanding of APT and how to mitigate your risks.  
(WHITE PAPER) READ ABSTRACT |

Storage Virtualisation: Key Facts and Findings by Dell, Inc.

October 2013 - (Free Research)
This expert e-guide presents a recent study indicating over half of today's companies that have virtualized a portion of their storage. Discover storage virtualization key facts and findings, which implementation methods your peers used and whether this technology has fulfilled its promise to improve efficiency, performance, and systems management. 
(EGUIDE) READ ABSTRACT |

Building the Business Intelligence Competency Center by Hewlett-Packard Company

May 2012 - (Free Research)
This resource reveals how a Business Intelligence Competency Center (BICC) can help you better leverage your investment in technology and improve the effectiveness of knowledge workers, enhance fact-based business processes, and much more. 
(WHITE PAPER) READ ABSTRACT |

Mobile working in business - the facts. by ComputerWeekly.com

November 2010 - (Free Research)
The tech chasm that has allegedly formed in the workforce created by a cross-generational 1divide  – between those who grew-up with technology and those that didn’t – is vastly overstated. 
(WHITE PAPER) READ ABSTRACT |

Server hardware for a scalable virtual infrastructure by TechTarget

March 2014 - (Free Research)
Take two minutes to let us know how IT pros really view the server hardware market so the SearchDataCenter.com editorial team can report the facts and reveal the misconceptions, and by doing so, gain exclusive access to our exclusive server hardware buyer's guide. 
(RESOURCE)

Managing desktops in modern IT environments by TechTarget

February 2014 - (Free Research)
Take two minutes to let us know how IT pros really view the desktop management market so our SearchEnterpriseDesktop.com editorial team can report the facts and reveal the misconceptions, and by doing so, gain exclusive access to our comprehensive desktop management guide. 
(RESOURCE)

Backup Deduplication: Experts Compare 3 Methods and Quantify Capacity Reductions by SEPATON

June 2013 - (Free Research)
This E-Guide reports and analyzes surprising facts surrounding dedupe usage, maturity and deployment plans. 
(EGUIDE) READ ABSTRACT |

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