Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. 

By taking the lead through a business risk mitigation strategy, IT decision-makers can safeguard their organizations against the cost, time and resource implications of restoring access to critical data and resources, while reducing the potential economic impact of unplanned outages. 

In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. 

This annual data breach cost study examines the wide range of business costs associated with a breach, including expense outlays for detection, escalation notification, and after-the-fact response. 

As many executives embrace the idea of a true “single version of the truth” about their customers, they face the fact that their data warehouse and CRM systems, however successful, haven’t reached this goal. 

As organizations begin implementing server virtualization, it is critical that they consider the fact that backup and data protection processes will need to be done differently and may become more complicated. This DCIG analyst report discusses methods of effectively protecting data in virtual environments and the different solutions available. 

This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum's DXi7500 enterprise disk backup and replication system 

With companies storing data for longer periods of time to meet compliance regulations and business best practices, the inherent risk of a data breach is growing significantly. Organizations should develop sound encryption key management processes to minimize administrative overhead and maximize the value of data encryption. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.