Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy. 

According to a recent Aberdeen Group study, companies are prioritizing supply chain visibility, inventory optimization, supply chain analytics, and supply chain outsourcing as ways to cut supply chain management (SCM) costs this year. Read this e-guide to explore the latest expert tips and guidance on SCM cost-cutting strategies. 

This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan. 

<p>In this e-guide learn about application performance testing in the cloud and J2EE. Discover tips and best practices for ensuring high quality testing in both environments.</p> 

This report extract from the Corporate Executive Board, presents key facts and figures on the take up of consumer technology in the workplace. 

With companies storing data for longer periods of time to meet compliance regulations and business best practices, the inherent risk of a data breach is growing significantly. Organizations should develop sound encryption key management processes to minimize administrative overhead and maximize the value of data encryption. 

Access 7 critical questions you must ask before purchasing a VM protection product. 

This resource explores how SCADA systems have inherent vulnerabilities that can be best resolved by adhering to security best practices, and how network security solutions can be used to mitigate the risk to SCADA systems 

Thiswhite paper discusses the top-five results of this research project. Read on to find out the key results and the top-three recommendations of the ITIL Experts who participated in the project. 

The tech chasm that has allegedly formed in the workforce created by a cross-generational 1divide  – between those who grew-up with technology and those that didn’t – is vastly overstated. 

Most organizations strive for efficiency because it ties to cost savings and better performance, while helping to anchor competitive advantages. However, improving efficiency requires organizations to continually seek new methods of managing increasingly complex business processes. 

Though virtualization is a hot topic in IT circles right now, many myths about this technology still exist around topics such as cost, performance, management and more. In this essential white paper, debunk 15 common myths and discover the truth about implementing server and desktop virtualization.