As many executives embrace the idea of a true “single version of the truth” about their customers, they face the fact that their data warehouse and CRM systems, however successful, haven’t reached this goal. 

This expert E-Guide reveals 6 checklists to help you improve and identify deficiencies in your disaster recovery plan to give you the best fighting chance in the event of a disaster. Read now to learn more. 

The white paper explores the fundamentals of automated software testing, explains how such an endeavor is actually an investment for a company, and details how a company can get a return on their investment. 

Collaboration Oriented Architectures (COA) describes information architectures that comply with the COA framework, which in turn is described in the associated COA Framework paper1. 

Microsoft patterns and practices provides .NET developers with guidance, tools, libraries, and frameworks to help them build better applications.  Development teams adopting patterns and practices achieved greater developer productivity and improved ongoing application management and application performance. 

Are you really implementing safe web browsing practices? With so many misconceptions about safe web browsing, it can be hard to tell. This paper explores the top 5 myths to safe web browsing and uncovers the true facts to help you stay secure.   

In this white paper, learn how Intelligent Resilient Framework (IRF) technology can help you improve the performance of network switches. 

This webcast examines how SAP’s portfolio of best-in-class solutions can help your organization leverage information management to gain a competitive advantage and deliver trusted information across the enterprise. 

Storage capacity utilization metrics provide a framework you can use to analyze and manage SAN storage use across a diverse IT environment. Check out this white paper to explore how capacity metrics can help your organization with efficiency, capacity management, and risk management. 

This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan. 

Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy. 

Download the Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework from the Open Group. 

The problem with becoming too comfortable with built-in SQL Server monitoring tools is that they're often used after problems have already arisen. Read this paper to discover how event notifications and extended events can help you drill down into SQL Server and proactively monitor your databases.