The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.. Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more... >> Discover more offerings from SAP America, Inc..
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Using Code Quality Metrics in Management of Outsourced Development and Maintenance by McCabe Software, Inc. March 13, 2009 - (Free Research) This paper provides answers to basic questions relating to the management of outsourced development and maintenance. What is the metrics approach to managing sub-contractors? What is the quality of the code expected to be that has been developed by the sub-contractor? Read on for the answers to these and other important considerations.  (WHITE PAPER) READ ABSTRACT |

SearchCIO.com eBook: Unlock Outsourcing Potential and Change by SearchCIO.com May 04, 2009 - (Free Research) The key to unlocking outsourcing potential lies in targeting the right projects, choosing your suppliers wisely and then managing them with an eye on economic conditions at that global site. Here's a step-by-step plan for optimizing savings.  (EBOOK) READ ABSTRACT |

ISG Outsourcing Index (EMEA) by ComputerWeekly.com April 22, 2013 - (Free Research) The ISG Outsourcing Index provides a quarterly review of the latest sourcing industry data and trends.  (IT BRIEFING) READ ABSTRACT |

E-Book: A CIO’s Guide to Outsourcing by Dimension Data November 01, 2010 - (Free Research) Access this e-book and learn outsourcing contract danger signs, how to tell if changing vendors is worth the risk, the importance of encouraging innovation and flexibility from providers, and more!  (EBOOK) READ ABSTRACT |

UK Service Provider Performance and Satisfaction 2012 by ComputerWeekly.com September 14, 2012 - (Free Research) This exclusive report from KPMG assesses UK organisations' satisfaction with their outsourcing service providers and looks at outsourcing trends in 2012.  (IT BRIEFING) READ ABSTRACT |

The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc. January 2006 - (Free Research) Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn how technology, if chosen and implemented carefully, will have a major impact on driving down these costs, in both the short and long term.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 19 March 2013: Delivering software development success by ComputerWeekly.com March 2013 - (Free Research) In this week's Computer Weekly, we talk to IT leaders about successful software development, and how they combine the best of agile and waterfall methods. Drugs giant AstraZeneca talks about how it changed its outsourcing approach to eliminate past mistakes. And we look at a new social media bank that is shaking up the sector. Read the issue now.  (EZINE) READ ABSTRACT |

E-Zine: Enterprise CIO Decisions: Running Lean in 2010 by SearchCIO.com March 2010 - (Free Research) Technology decision makers in the enterprise are under pressure to deliver results on tight budgets while streamlining efficiency, cutting costs, and reducing risk for their organizations. Read this E-Zine from Enterprise CIO Decisions to find out how ITSM, outsourcing and technology are combining to make IT a lean, mean fighting machine in 2010.  (EZINE)

Expert Tips on Data Center Outsourcing Management by HP & Intel® May 2011 - (Free Research) Access this expert e-guide to discover the differences between IaaS and Data Center as a Service. Plus gain insight into how to negotiate the best contract to meet your needs and budget.  (EGUIDE) READ ABSTRACT |

The Outsourcing Surge by SolovatSoft August 2008 - (Free Research) Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 19 February 2013: Software Developers in demand by ComputerWeekly.com February 2013 - (Free Research) In this week's Computer Weekly, we look at why companies are struggling to attract the right talent for in-house IT. We investigate why CIOs are not happy with Oracle's Fusion strategy. And betting company William Hill tells us how mobile technology has changed the high street bookmaker. Read the issue now.  (EZINE) READ ABSTRACT |

CIO Decisions Ezine Vol. 2 by CIO Decisions September 2008 - (Free Research) Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business.  (EZINE)

How to Make Indirect Procurement Outsourcing Work Effectively by SAP America, Inc. March 2010 - (Free Research) Consider how procurement outsourcers have helped customers improve strategic sourcing, contract negotiations and operational procurement. Yet they need to connect these areas with integrated, sourcing-to-settlement procurement processes by providing customers with standard processes and platforms.  (WHITE PAPER) READ ABSTRACT |

Five Steps to Secure Outsourced Application Development by Veracode, Inc. May 2010 - (Free Research) Application security has become a top concern for security professionals striving to control their company’s overall risk profile. Meanwhile, companies are also saving money by outsourcing more and more custom code creation. This white paper outlines five best practices that enterprises can use to secure their outsourced application development.  (WHITE PAPER) READ ABSTRACT |

Global Cloud Computing Adoption: Transformation Is In The Air by VMware, Inc. February 2011 - (Free Research) This paper analyzes the benefits and drawbacks of outsourcing cloud services, examines the business benefits and risks, and provides the steps you should take for a successful implementation.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 16 October 2012: Delivering IT change at Royal Mail by ComputerWeekly.com October 2012 - (Free Research) In this week's Computer Weekly, we talk to Royal Mail CIO Catherine Doran about one of the UK's largest IT transformations. Software suppliers are under fire for the complexity of their licensing policies; we look at the issues. And we examine how to manage suppliers as firms increasingly turn to multiple outsourcing providers. Read the issue now.  (EZINE) READ ABSTRACT |

CW Special report on Capita by ComputerWeekly.com April 2012 - (Free Research) Packed with graphs and diagrams, the report is essential reading for any organisation working with, or thinking of working with Capita.  (IT BRIEFING) READ ABSTRACT |

Prepaid Loyalty: Fact or Fiction? by Amdocs Management LTD September 2009 - (Free Research) Achieving customer loyalty is a business goal shared by virtually every service provider. Prepaid subscribers present a greater challenge because the business model has no contracts or commitments. This paper examines the business and marketing strategies that service providers can deploy to create and build loyalty among prepaid customers.  (WHITE PAPER) READ ABSTRACT |

Global Cloud Computing Adoption: Transformation Is in the Air by Dell and VMware March 2011 - (Free Research) This paper analyzes the benefits and drawbacks of outsourcing cloud services, examines the business benefits and risks, and provides the steps you should take for a successful implementation.  (WHITE PAPER) READ ABSTRACT |

Virtual Data Center E-Zine - Volume 25: Software Licensing in a Virtual Environment by SearchDataCenter.com August 2010 - (Free Research) Stay up to date on the current state of software licensing in a virtual world and learn the guidelines that can help keep your organization out of trouble. Also in this issue, find out how to make the most out of hardware contracts, and separate the fact from the fallacy in cloud computing.  (EZINE)

CW Special report on Wipro by ComputerWeekly.com November 2012 - (Free Research) This 5 page special report from Computer Weekly gives you the facts on Wipro, its strategy, products and services and financial performance.  (ESSENTIAL GUIDE) READ ABSTRACT |

CW+: PA Consulting: Customer-supplier relationships in the cloud by ComputerWeekly.com August 2010 - (Free Research) Organisations need to start getting to grips with imminent changes to the supplier landscape; that way, they will be ready to move if and when the time is right.  (WHITE PAPER) READ ABSTRACT |

Offshore Software Test Automation: A Strategic Approach to Cost and Speed Effectiveness by LogiGear Corporation August 2008 - (Free Research) This white paper presents an overview of an innovative approach to integrating global resourcing and the latest test automation tools. It also explores the software development and testing process, global resourcing and the automation of software testing.  (WHITE PAPER) READ ABSTRACT |

CW Special Report on Cognizant by ComputerWeekly.com February 2013 - (Free Research) This 7 page special report from Computer Weekly gives you the facts on Cognizant, its strategy, products and services and financial performance.  (ESSENTIAL GUIDE) READ ABSTRACT |

AOL transformed finance and administration services, improving efficiency and cutting costs by Hewlett-Packard Company January 2011 - (Free Research) This case study describes how leading Internet services and media company AOL Inc. outsourced finance and administration (F&A) services in order to improve accuracy, productivity, visibility, cost-efficiency, and more.  (CASE STUDY) READ ABSTRACT |

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