TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		newScale Solutions Overview - newScale FrontOffice Suite™ by newScale. The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service more... >> Discover more offerings from newScale.

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Security Implications of the Virtualized Datacenter by F5 Networks (E-mail this company) November 2007 - (Free Research) The concept that virtual operating environments are just as secure as their physical counterparts can be a very expensive and destructive fallacy. Read why Today’s system and security administrators need to begin focusing on virtual security, preparing for a new threat arena for distributed and targeted attacks. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Optimizing Virtualization Success with Facts and Transparency by BDNA April 2008 - (Free Research) Virtualization initiatives can struggle without transparency into the complex IT environment. By establishing a trusted fact base of IT assets, both physical and virtual, IT can measure and manage virtualization initiatives. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Making the Most of Virtualization by CA. February 2008 - (Free Research) Virtualization can help you save time and money while achieving more with the computer resources you already own. VMware allows you to visualize and manage logical entities as easily and as well as physical entities. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

5 Best Practices for Telling Great Stories with Data and Why It Will Make You a Better Analyst by Tableau Software. February 2008 - (Free Research) Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Creating a Secure Collaborative Environment by IBM. June 2008 - (Free Research) This paper describes best practices for maintaining information security while enabling innovation through business collaboration. IBM has a portfolio of information risk management solutions—including software, hardware and services. (WHITE PAPER) GO TO WHITE PAPER

5 Steps to Defining IT Services: A Hands-On Workbook by Enterprise Management Associates (EMA) May 2008 - (Free Research) Managing IT by service and not technology is the message of ITIL v3. Unfortunately, most IT professionals really struggle with defining IT services. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Remote I/O: What You Should Know before Using Remote I/O by Automation Direct May 2008 - (Free Research) In this video, learn some introductory facts about remote I/O, whether remote or expansion I/O is the more cost-effective solution for your organization, and how AutomationDirect's hardware can meet your remote I/O needs. (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Data Flow Overview by Bloor Research - Technical Overview by Pitney Bowes Group 1 Software May 2008 - (Free Research) Group 1’s Sagent Data Flow is likely to be particularly appealing to the mid-market, and for departmental solutions within larger organisations. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

VOIP Infrastructure for the Evolving Enterprise: How to Control Costs, Mitigate Risk, and Ensure Service Levels in an Ever-Changing Network Environment by Quintum Voice Over IP Technologies June 2008 - (Free Research) There are significant differences in VoIP hardware functionality that affect the cost, risk and consumption of staff resources. This white paper outlines what to consider when selecting a VoIP gateway/switching solution. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Akamai Dynamic Site Solution for the CPG Industry by Akamai Technologies (E-mail this company) Akamai Dynamic Site Solutions ensure high performance and reliability of dynamically-rendered, personalized Web sites within the CPG Industry. The solutions provide a optimized user experience encouraging consumers to browse and buy.  (SERVICE) GO TO DETAILED REPORT

Optim™ Data Privacy Solution by IBM. The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

City of Ulm Case Study by FrontRange Solutions Inc July 2008 - (Free Research) In this case study, the city of Ulm turned to Enteo v6 to rollout Windows Vista and applications on all clients. They found that with Ento v6 they used minimal effort and had a high degree of reliability. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Revenue Recognition, Contract Renewals and Order Management Software by Softrax Corporation (E-mail this company) Softrax provides a complete solution for streamlining revenue recognition, maintenance renewals, order management, complex billing, reporting, and financial forecasting. Softrax is the robust foundation for finance operations as well as compliance with accounting guidelines and Sarbanes-Oxley requirements.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

HelpConnection.NET - .NET Help Desk Solution by Expinion.net The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Project Optimization & Collaboration: Keys to Project Success for AEC Firms by Epicor Software Corporation. July 2008 - (Free Research) Our featured speaker in this webcast, Chris Martersteck, of PSMJ Resources Inc. will take you through the main components of project success to achieve both client satisfaction and increased profitability. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

IT Briefing: Making the Most of OSS and Service Provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) This document covers all the bases with CRM in the service provider environment, the pitfalls if you don't and the benefits when you do. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Data Center Waterless Fire Suppression System – Asset Protection by Peripheral Manufacturing Inc. Aero-K® - Waterless,Fast, Safe and Reliable potassium based aerosol Fire Suppression Systems that extinguishes fire in seconds, is environmentally friendly and protects electronic equipment, media and personnel.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Strategic Insight for Your SAP Deployment: The Top 3 Techniques for Capacity and Performance Management by HyPerformix July 2008 - (Free Research) The emerging best practice of predictive analysis provides accurate predictions of performance and capacity, hands-on real observed results, that allow you to make informed business decisions about IT investments. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Best Practices in Virtualization: Integrated Management by KACE February 2008 - (Free Research) This Paper examines some of the hurdles an organization faces when implementing a virtualization solution and lays out best practices to ensure success. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Managing Security on Mobile Phones by Nokia. January 2008 - (Free Research) This paper describes the challenges of provisioning and managing security in mobile phone environments and how a well-designed deployment system can alleviate these challenges. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

FACTS® Web™ by FACTS Services, Inc. April 2008 - (Free Research) FACTS®Web™ facilitates the sharing of real-time information directly from your FACTS® system to insureds, employees, and provider’s web browsers through the Internet. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

FACTS Electronic Data Interchange System (FACTS EDI) - Advanced Technologies for Expert Health Claims Management by FACTS Services, Inc. April 2008 - (Free Research) FACTS EDI (Electronic Data Interchange) is an industry compliant, electronic data interchange system that allows for the high-speed transaction processing of health information between the FACTS Systems and your trading partners. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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