External Customer Service White Papers, External Customer Service Software, External Customer Service Research, Hardware and Services

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.

September 22, 2011 - (Free Research)

Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

(WEBCAST)

READ ABSTRACT |

Enhance Your SLA Management Approach by CA Technologies.

August 15, 2011 - (Free Research)

Watch this flash demonstration to see an overview of CA Business Service Insight's capabilities to govern service level agreements in order for you to manage obligations with external customers.

(PRODUCT DEMO)

READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

ReferenceWare by SkillSoft Corporation

ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!

(SOFTWARE PRODUCT)

VMware vSphere 4: The Best Platform for Building Cloud Infrastructures by Dell and VMware

April 03, 2009 - (Free Research)

VMware vSphere™, the industry's first cloud operating system, leverages the power of virtualization to transform datacenters into dramatically simplified cloud computing infrastructures and enables IT organizations to deliver the next generation of flexible and reliable IT services.

(WHITE PAPER)

READ ABSTRACT |

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.

June 15, 2009 - (Free Research)

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

READ ABSTRACT |

crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.

(SOFTWARE PRODUCT)

Forum XWall - Web Services Security Firewalls - Prevent Unauthorized Access by Forum Systems

Forum XWall™ is the industy's first Web Services Firewall equipped with data authentication as well as XML intrusion prevention to actively protect against unauthorized access, XML viruses, data corruption and denial of Web service attacks. Forum Systems is the leader in Web Services Security.

(SOFTWARE PRODUCT)

IPV6 Transition – Why the rush ? by ComputerWeekly.com

December 01, 2011 - (Free Research)

This report from Ovum warns that enterprises need to recognise that they will need to move to IPv6, even if they have IPv4 addresses available. They should treat IPv6 like any other disaster recovery plan.

(ANALYST BRIEF)

READ ABSTRACT |

Securing Virtualized Environments and Accelerating Cloud Computing by CA Technologies.

June 18, 2010 - (Free Research)

There is no question that virtualization offers compelling tangible benefits for an IT organization. Virtualization is inevitable, and cloud computing is a new opportunity. Read this paper to learn about virtualization security, the CA Technologies Access Control (AC) solution, and how to accelerate cloud computing.

(WHITE PAPER)

READ ABSTRACT |

Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc

July 2008 - (Free Research)

This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.

(WHITE PAPER)

CW+: Quocirca report: Digital Britain – opportunities and risks for UK businesses by ComputerWeekly.com

September 2010 - (Free Research)

Digital Britain is the UK government’s strategic vision for the UK digital economy. While social inclusion and rights protection are major themes, the plans will also have a significant impact on businesses.

(WHITE PAPER)

READ ABSTRACT |

Improving business performance through new IT service delivery models by ComputerWeekly.com

January 2011 - (Free Research)

Collaborative technology can reshape relationships within organisations, across supply chains and with customers. This report looks at how trends such as cloud computing, mobility and collaboration will improve IT service delivery across all aspects of business operations.

(WHITE PAPER)

READ ABSTRACT |

Secure SOA Infrastructure - Better Control Mission Critial SOA Deployments by Forum Systems

September 2005 - (Free Research)

Industry wide SOA rollouts have seen enterprises deploy critical supporting infrastructure around Web services security and Web services management. Forum Systems and Oracle Corporation "Secure SOA Infrastructure" is a market-leading solution that integrates software and hardware for mission critical SOA deployments. Find out more.

(WHITE PAPER)

READ ABSTRACT |

Configuration Management for Virtual and Cloud Infrastructures by ComputerWeekly.com

January 2011 - (Free Research)

The top seven things to consider when managing configuration for virtual and cloud infrastructures.

(WHITE PAPER)

READ ABSTRACT |

CW+: MWD Strategic Insight: Understanding your requirements: online communities and team workspaces by ComputerWeekly.com

September 2010 - (Free Research)

An increasing number of organisations are considering how online communities and team workspaces can help them be more collaborative both internally and externally with customers and partners. If you’re thinking about, or have already started developing a strategy for an online community.

(WHITE PAPER)

READ ABSTRACT |

The Total Economic Impact of Microsoft SharePoint Server 2010 by ComputerWeekly.com

May 2010 - (Free Research)

In December 2009, Microsoft commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying Microsoft SharePoint Server 2010.

(WHITE PAPER)

READ ABSTRACT |

DataNAS XP by Excel Meridian Data, Inc.

The DataNAS XP is designed with performance in mind integrating Pentium Technology, Gigabit connectivity and low cost IDE resources to produce a reliable and economical NAS Filer. The DataNAS XP is scalable from 240GB to 2TB of storage capacity and provides unified file data access for your mixed environment clients without expensive licenses.

(HARDWARE PRODUCT)

The data sharing paradox. A guide to small business on data sharing and security. by ComputerWeekly.com

September 2011 - (Free Research)

This small business report looks at the degree to which small businesses are sharing data, the ways in which they are doing so and the real and perceived risks. It shows how these risks can be mitigated.

(WHITE PAPER)

READ ABSTRACT |

The data sharing paradox. A guide to small business on data sharing and security by ComputerWeekly.com

September 2011 - (Free Research)

(WHITE PAPER)

Building the Transparent Cloud by Intel

January 2012 - (Free Research)

Learn how Expedient Communications expanded from a managed service provider into cloud computing, with a focus on auditability and security. Gain insight into best practices for building private clouds and evaluating external cloud services from Alex Rodriguez, Expedient’s Vice President of Systems Engineering and Product Development.

(CASE STUDY)

READ ABSTRACT |

Gartner Case Study: Mohawk Fine Papers Uses a CSB to Ease Adoption of Cloud Computing by Liaison Technology (E-mail this company)

November 2011 - (Free Research)

If you are thinking of using cloud services brokerage (CSB), then read this case study on Mohawk Fine Papers to learn how they found a service-oriented architecture (SOA)-based backbone to support interoperability between its internal and external tools.

(CASE STUDY)

READ ABSTRACT |

Integrating SAP Data in the Information System Using Open Source Data Integration by Talend

February 2009 - (Free Research)

This Technical Note discusses Talend's data integration capabilities for SAP and covers Talend's SAP connectors, as well as additional SAP-dedicated tools.

(WHITE PAPER)

READ ABSTRACT |

Bank Reduces Management Time and Avoids External Consultancy Costs with Dell Fluid Data Technology by Dell Compellent

September 2011 - (Free Research)

Bankadati wanted to support rapid business growth by installing a more agile, manageable data storage platform that would help avoid unnecessary downtime. Read this white paper to learn how they successfully implemented Fluid Data technology.

(WHITE PAPER)

READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.