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Avaya Aura Contact Center Database Integration Wizard: Part Two, Data Exchange by Global Knowledge

July 26, 2013 - (Free Research)
In Part 2, Data Exchange, of this series on the Avaya Aura Contact Center Database Integration Wizard you will see how to use the SEND REQUEST and GET RESPONSE operations so that customer information collected during the call to the contact center system can be exchanged with a backend database. 
(WHITE PAPER) READ ABSTRACT |

Intel® Xeon® Processor 5500 Series: An Intelligent Approach to IT Challenges by Hewlett Packard Company and Intel

July 08, 2009 - (Free Research)
As data centers reach the upper limits of their power and cooling capacity, efficiency has become the focus of extending the life of existing data centers and designing new ones. As part of these efforts, IT needs to refresh existing infrastructure with servers that deliver more performance and scalability, more efficiently. Read on to learn more. 
(WHITE PAPER)

Intel® Xeon® Processor 5500 Series: An Intelligent Approach to IT Challenges by Intel Corporation

April 02, 2009 - (Free Research)
This whitepaper covers the newest processor series from Intel. The Xeon 5500 processor series may dramatically improve on the efficiency of IT infrastructures and provide unmatched business capabilities for today's data centers. 
(ARTICLE)

Microsoft System Center Configuration Manager 2007 SP2, R2, R3 by Global Knowledge

July 27, 2010 - (Free Research)
The fourth edition of Microsoft’s System Management Server was released in August, 2007 with a new name, System Center Configuration Manager, making it part of the System Center brand. This paper will go through the components of each variety of this product to clear up any confusion around this valuable piece of management software. 
(WHITE PAPER) READ ABSTRACT |

Dell Cloud Client Computing empowers students, faculty at award winning school district by Dell and VMware

June 12, 2013 - (Free Research)
This exclusive case study examines how a school district with limited resources was able to utilize a thin client solution, as part of a virtual desktop initiative, to extend better, more efficient services to users while dramatically reducing costs. 
(CASE STUDY) READ ABSTRACT |

The TERA1200 Host Processor by Teradici Corporation

The TERA1200 Host Processor delivers a true, uncompromised PC experience over IP networks. It provides transparent USB and HD audio bridging, USB device authorization, and encrypted communications. 
(HARDWARE PRODUCT)

Presentation Transcript: Getting Started with Unified Communications in an Exchange 2007 Environment by Dell, Inc.

February 26, 2009 - (Free Research)
Check out this webcast transcript to learn how to implement Office Communications Server in a Microsoft Exchange environment, looking at unified communications solutions encompassing unified messaging, data web conferencing and audio conferencing. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Managing Security on Mobile Phones by Nokia

January 11, 2008 - (Free Research)
This paper describes the challenges of provisioning and managing security in mobile phone environments and how a well-designed deployment system can alleviate these challenges. 
(ANALYST REPORT) READ ABSTRACT |

Computer Weekly – 20 March 2012: The open data revolution by ComputerWeekly.com

March 20, 2012 - (Free Research)
In this week’s Computer Weekly, Cabinet Office minister Francis Maude talks about releasing government datasets to the public and why open data will drive the next industrial revolution. We also review the latest test version of Windows 8 and see how it shapes up for tablet computers and business users and much more. 
(EZINE)

Avaya CS 1000: Defining Calling Line Identification Numbers by Global Knowledge

May 16, 2013 - (Free Research)
This white paper describes a two-part process used to define CLID information for both emergency and non-emergency calls. The first part involves defining the number(s) that will be sent to the called party. The second part of the process involves assigning the CLID entry to an analog telephone or to a key on a digital or IP telephone. 
(WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.

May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Quad-Core Intel® Xeon® Processor 5400 Series- Product Brief by Intel Corporation

March 2008 - (Free Research)
Core Intel® Xeon® processor 5400 series help provide your data center or business with the performance headroom needed to confidently consolidate applications onto fewer systems using proven virtualization solutions. 
(WHITE PAPER) READ ABSTRACT |

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company)

VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista. 
(SOFTWARE PRODUCT)

Running A Fully Controlled Windows Desktop Environment with Application Whitelisting by Bit9, Inc.

June 2009 - (Free Research)
Getting control over desktop PCs is fast becoming a major strategic objective of CIOs and IT departments. This whitepaper will discuss “The Five Elements of Desktop Control” and how each are required in order to fully realize the benefits of a controlled environment. 
(WHITE PAPER) READ ABSTRACT |

Managing the Extended Enterprise for Profitable Growth by SAP America, Inc.

December 2010 - (Free Research)
When today's modern, extended enterprises make the move to standardize on a single business software solution, they often find that very few vendors offer products with the necessary scope and flexibility. Read this paper to discover the required elements of successful, unified business software for the extended enterprise. 
(WHITE PAPER) READ ABSTRACT |

Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs. 
(HARDWARE PRODUCT)

Designing Artificial Intelligence for Games (Part 1) by Intel Software Network

June 2009 - (Free Research)
This article begins a four part series that explores the following important AI concepts and how to optimize them to run on today’s cutting edge multi-core processors. 
(WHITE PAPER)

The new business of technology: extend, transact and optimize by IBM

July 2012 - (Free Research)
New opportunities for engagement bring with them new requirements for IT workloads and system structures. This resource outlines a three-part approach for extending SOA principles to outside business engagements: extending applications, processes and services, transacting with integrity, scale and speed, and optimizing business operations. 
(WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data by Global Knowledge

June 2013 - (Free Research)
In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend database management system in order to to capture call information and store it in a database for reporting purposes. 
(WHITE PAPER) READ ABSTRACT |

Extending Benefits of Virtual Remote Desktops Using VMware and Dell EqualLogic SANs by Dell and VMware

March 2011 - (Free Research)
Virtualization can offer increased scalability, reliability, and availability while helping simplify management and reduce operating costs. Now, Virtual Remote Desktop solutions based on VMware® Virtual Desktop Infrastructure and virtualized Dell (iSCSI) storage area networks (SANs) can offer similar benefits for the desktop environment. 
(WHITE PAPER) READ ABSTRACT |

Recovery Manager for Active Directory by Dell Software

Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error. 
(ASP & SOFTWARE PRODUCT)

The Role of Session Manager in Applying Features to Calls via Sequenced Applications, Part 1 by Global Knowledge

December 2013 - (Free Research)
Access this exclusive paper to find out how the Communication Manager, once defined as an Entity within the Avaya Aura Session Manager, can be configured as a feature server within a sequenced application. 
(WHITE PAPER) READ ABSTRACT |

Cisco PIX 501 Security Appliance by Cisco Systems, Inc.

The Cisco® PIX® 501 Security Appliance delivers enterprise-class security for small office and teleworker environments, in a reliable, easy-to-deploy purpose-built appliance. 
(HARDWARE PRODUCT)

Performance in Reserve: Protecting and Extending Automotive Spare Parts Profitability by Managing Complexity by IBM Line of Business

February 2008 - (Free Research)
Learn from this IBM study how new strategies, transformed processes and next generation technology can minimize the challenges and reduce complexity. 
(WHITE PAPER)

Speech Analytics - The Power of Simplicity by Calabrio, Inc.

June 2011 - (Free Research)
This overview examines the power of Speech Analytics technology to extend resources and expand knowledge. 
(WHITE PAPER) READ ABSTRACT |

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