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Gartner: The future of videoconferencing by ComputerWeekly.com

September 01, 2010 - (Free Research)

With a transition to new endpoints, capabilities and services, changes are on thehorizon for videoconferencing, and the emphasis is now shifting to improvingendpoint coverage and adding reach.

(WHITE PAPER)

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Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects

August 2007 - (Free Research)

Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.

(WHITE PAPER)

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Implementing Cisco's Web 2.0 Collaboration Technologies by Global Knowledge

May 2009 - (Free Research)

As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.

(WHITE PAPER)

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Gartner: Context-aware computing by ComputerWeekly.com

June 2012 - (Free Research)

Gartner analysts, William Clark, David W Cearley and Avivah Litan, explain how business can exploit context-aware computing and social media.

(ANALYST BRIEF)

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Gartner: Five trends that will affect your cloud strategy by ComputerWeekly.com

April 2012 - (Free Research)

Businesses need to keep a close eye on the evolution of cloud based services to avoid wasting money and missing out on business opportunities.

(ANALYST BRIEF)

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Gartner: Reducing storage costs by ComputerWeekly.com

March 2012 - (Free Research)

Gartner research director, Valdis Filks, offers tips to help businesses get to grips with escalating storage costs.

(ANALYST BRIEF)

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Gartner: Deploying iPads on the corporate network by ComputerWeekly.com

March 2012 - (Free Research)

Tim Zimmerman, Gartner research director offers some practical advice to organisations wanted to use iPads on their corporate wireless networks.

(ANALYST BRIEF)

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Gartner: Best practices in virtualisation by ComputerWeekly.com

March 2012 - (Free Research)

Philip Dawson, Gartner VP offers best practice advice for organisations looking to virtualise their IT infrastructure.

(ANALYST BRIEF)

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The reality behind the hype: Government cloud computing by ComputerWeekly.com

November 2011 - (Free Research)

This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud.

(ANALYST BRIEF)

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Gartner: Decide now if you will become a money-making CIO by ComputerWeekly.com

January 2011 - (Free Research)

This report from Gartner describes six distinctly different styles of "money-making CIO" that are likely to evolve between 2011 and 2020.

(ANALYST BRIEF)

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Gartner predictions around Social CRM by Infor CRM

February 2012 - (Free Research)

This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

(EGUIDE)

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Euro crisis: Key questions CEOs and CIOs should ask each other by ComputerWeekly.com

April 2012 - (Free Research)

With a potential economic crisis looming in the Eurozone, Gartner offers a checklist of questions that CIOs and CEOs should ask each other.

(ANALYST BRIEF)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 2012 - (Free Research)

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 2012 - (Free Research)

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 2011 - (Free Research)

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

(WHITE PAPER)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Gartner: Three Phases to Improve Application Delivery Teams by F5 Networks

February 2012 - (Free Research)

Most organizations with application performance issues haven't developed the process and organization to take advantage of application delivery technologies many already own. Gartner outlines three phases to help IT organizations deliver better application performance.

(ANALYST REPORT)

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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 2012 - (Free Research)

This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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Enterprise Big Data: Here to Stay and Requiring Superior Data Access by Progress DataDirect

April 2012 - (Free Research)

This resource examines the challenges of big data in the enterprise, as well as the strategies and potential benefits for managing and understanding big data.

(WHITE PAPER)

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Webcast: Improving Contact Data Quality by Experian QAS

May 2012 - (Free Research)

In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.

(WEBCAST)

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Kronos Streamlines Backup, Eliminates Failures and Speeds up Restores with Quantum Scalar® i2000 by Quantum Corporation

January 2009 - (Free Research)

The Quantum Scalar i2000 is designed to meet the rigors of high-duty-cycle data center operations and to support the integration of next-generation disk-based backup solutions.

(CASE STUDY)

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LANsurveyor 10.0 Automated Network Mapping and Documentation by SolarWinds, Inc.

November 2007 - (Free Research)

LANsurveyor automatically discovers and diagrams network topology, generates network maps in Visio, detects new devices and changes to network topology, and performs inventory management for hardware and software assets. Download a free 30-day trial today to see why more than 45,000 network professionals trust SolarWinds solutions.

(DEMO)

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.

(SOFTWARE PRODUCT)

Gartner Next Generation Network IPS Webcast by McAfee, Inc.

February 2012 - (Free Research)

Learn how Gartner's criteria for next generation IPS helps organizations achieve effective threat prevention despite changes in network communications, new applications, and changes in the threat landscape. Featuring Greg Young, research vice president at Gartner.

(WEBCAST)

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