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Featured Sponsors
Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat
August 01, 2008 - (Free Research)
Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.
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IBM Cognos Online Conference for Retailers and Manufactures by IBM
October 21, 2009 - (Free Research)
This 2-hour complimentary virtual seminar on performance management (PM) takes place on October 21 and continues on November 4th Join us to learn how PM can help you improve visibility into your manufacturing business so you can reduce costs, speed delivery and efficiency, satisfy customers and create innovative new products.
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Communications Skills for Remote Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
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Managing Operator Networks as an Outsourcing Service by Alcatel-Lucent
November 13, 2009 - (Free Research)
Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more.
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eGuide: Experts Explore Authentication on a Budget by SafeNet, Inc.
November 12, 2009 - (Free Research)
At a time when identity theft is running rampant, it's crucial to have sound practices for user authentication, customer authentication and partner authentication. Explore this E-Guide for expert tips on making the most of authentication tools on a small budget and how to use authentication to develop a secure system.
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Cashing in on Customer Intelligence in the Financial Services Industry by Infor CRM
October 22, 2009 - (Free Research)
In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
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E-Guide: Increase Quality and ROI with SAP Certification and Training by SkillSoft Corporation
November 2009 - (Free Research)
Read this E-Guide and explore how certifications can help SAP gauge market levels of training and experience to deliver a better and faster ROI. Discover how the Business Process Expert certification can enhance the skills needed to create and compose business processes as well as bridge the gap between IT and business.
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State of Green in the Data Center by IBM
November 2009 - (Free Research)
This session describes the emerging and continually maturing state of green energy management world wide from not only a data center view but a view across the enterprise.
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Best Practice Insights: ITIL Service Operation by BMC Software, Inc
November 2009 - (Free Research)
Service Operation, the fourth book in the IT Infrastructure Library (ITIL) Version 3 publications, assists readers in developing management practices to ensure customers are satisfied and receive the value they expect. BMC experts have compiled an overview based on Service Operation, including valuable commentary, practical guidance and examples.
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E-book: Automate configuration changes and save your data center millions by BMC Software, Inc
November 2009 - (Free Research)
Manual configuration changes are the no. 1 cause of service disruptions. In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations – every time. Download the ebook.
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The Risks of Using Spreadsheets for Statistical Analysis by SPSS Inc. Worldwide Headquarters
March 2009 - (Free Research)
Are spreadsheets a help or a hindrance when performing data analysis? Get the real story from the author of SPSS for Dummies, Arthur Griffith. In this informative and entertaining webcast, you'll receive expert guidance on the proper uses and limitations of spreadsheets, as well as the strengths and benefits of SPSS Statistics.
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Data breaches in the Retail Industry by McAfee, Inc.
September 2009 - (Free Research)
In this podcast, Gartner analyst Avivah Litan talks about the Heartland data breach in relation to current data security trends in the retail industry. Also, a discussion with Ernst & Young's Sagi Leizerov on data privacy in the retail industry reveals common trouble spots for retailers, including managing vendors and tracking customer purchases.
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Deliver Application Integration Projects in Days by Cast Iron Systems
February 2009 - (Free Research)
This white paper details the Cast Iron Integration Solution, which dramatically simplifies application integration today. As a purpose-built solution designed exclusively for application integration, it eliminates complexity from an integration problem and enables companies to implement projects in days, rather than weeks or months.
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Oracle Solutions eXpo Virtual Seminar by Oracle Corporation
October 2009 - (Free Research)
Join Oracle and our Partners at Oracle Solutions eXpo Online, a FREE virtual conference, on Thursday, December 10, 2009 for IT experts and business decision makers.
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How to ensure data privacy compliance in the application testing environment by Compuware Corporation
October 2009 - (Free Research)
This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money.
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eGuide: Server Virtualization and Storage: Channel Opportunities Explored by Dell, Inc. and Intel
October 2009 - (Free Research)
In this expert E-Guide, brought to you by SearchITChannel.com and Dell, you will discover how solution providers are finding significant revenue opportunities in the consulting, planning, deployment and management of server virtualization and networking projects.
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Mainsoft Webcast Dec 9: Drive SharePoint Adoption in Notes Shops by Mainsoft Corporation
December 2009 - (Free Research)
Lotus shops that have adopted Microsoft SharePoint are struggling to meet their collaboration goals. Learn how to promote user adoption by integrating SharePoint with email, and review IT options for integrating the two channels – including email migration and Notes-SharePoint coexistence strategies. Register Now!
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