Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		F5 Acopia ARX Series Intelligent File Virtualization Devices by F5 Networks. Acopia ARX devices introduce intelligent file virtualization into the file storage infrastructure, eliminating the disruption associated with storage administration & automating more... >> Discover more offerings from F5 Networks.

Best Practices – Defining IT Success Through the Service Catalog by newScale (E-mail this company) April 28, 2008 - (Free Research) This Webinar is for anyone embarking on a Service Catalog or ITIL initiative. Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores will give you practical guidance on how to design and implement an IT Service Catalog according to ITIL best practices. (WEBCAST) READ ABSTRACT |

Business Buy-In - SD CHI 08 by Storage Decisions and EVault Inc. August 2008 - (Free Research) Whether you're developing storage vendor selection criteria, arguing for DR dollars or trying to slash costs in your data center, you need to know how to talk to the C-level suits so they get it. (WHITE PAPER) READ ABSTRACT |

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT)

Solving IT Hardware Issues: Part 2 - Data Center Energy Efficiency by Intel Corporation. June 2008 - (Free Research) Watch this video with expert Jonathan Eunice, founder and principal IT advisor, at lluminata Inc. to learn about data center efficiency and long term approaches to implementation including processes and components. (VIDEOCAST) READ ABSTRACT |

Podcast: Disaster Recovery -- It's All About the Data! by F5 Networks. July 2008 - (Free Research) This expert Podcast explores best practices in the area of disaster recovery including definitions of key terms and an exploration of storage, infrastructure and data center architectures. Listen to this expert Podcast to find out more. (PODCAST) READ ABSTRACT |

Clustering for Performance -- Scale up and Scale Out by Exanet July 2008 - (Free Research) In this expert webcast, Greg Schulz looks at clustered storage as a technique to scale both I/Os to meet transaction processing and bandwidth for video and content rich media applications. (WEBCAST) READ ABSTRACT |

Archiving and Encryption by Overland Storage. May 2008 - (Free Research) This expert Videocast provides an insightful Q&A session with storage expert W. Curtis Preston. View this presentation to hear Curtis explain what archives are, how they differ from backups and the intricacies of data encryption. (VIDEOCAST) READ ABSTRACT |

Disaster Recovery - It's All About the Data! by Arrow Electronics, Inc. August 2008 - (Free Research) Attend this Expert Webcast to learn about best practices in the area of disaster recovery including definitions of key terms and an exploration of storage, infrastructure and data center architectures. (WEBCAST) READ ABSTRACT |

Leading Practices for Successful Enterprise Performance Management by BearingPoint August 2008 - (Free Research) In this webcast learn how business intelligence (BI) and performance management solutions can help you unleash the value of your data to enable better decision-making and more effective performance management. (WEBCAST) READ ABSTRACT |

Surviving Today's Distributed Denial of Service Attacks - Cost Effective Strategies by Internap. May 2008 - (Free Research) This presentation, given by world renown botnet and DDoS experts, for IT leaders and security managers will provide new approaches and options for surviving DDoS attacks, regardless of size/complexity of your networks. (WEBCAST) READ ABSTRACT |

Analytic and Predictive Capabilities for Java EE Applications and Oracle® Databases by Bez Systems June 2008 - (Free Research) BEZVision provides a powerful solution for proactively assessing the performance and capacity needs of Java EE application and Oracle database service delivery. (WHITE PAPER) READ ABSTRACT |

Improving Oracle Database Performance Using Real-time Visual Diagnostics by Quest Software, Inc March 2008 - (Free Research) This paper illustrates how Spotlight on Oracle enables quick discovery and diagnosis of some frequently experienced Oracle performance issues. (WHITE PAPER) READ ABSTRACT |

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT)

Quest MessageStats™ by Quest Software, Inc Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT)

Preventing IT Disasters: Backup Air Conditioners for Small to Mid-Size Server Rooms and Network Closets by MovinCool April 2008 - (Free Research) The most important benefit of portable air conditioners is that they allow quick and easy installation that does not violate most lease agreements and does not normally require prior approval of the building owner. (WHITE PAPER) READ ABSTRACT |

Purchasing a CMMS and The Long Term Benefits of Training by Thinkage Ltd. March 2008 - (Free Research) Companies that purchase training along with their CMMS package are better informed, prepared and confident in their abilities to work with their new system and they have a much greater chance of a successful implementation. (WHITE PAPER) READ ABSTRACT |

e-Book: Chapter 2 - Building Bridges between IT Shops, Legal Teams and Security Staff by Symantec. May 2008 - (Free Research) This e-book provides expert information on how to bridge the gap between IT management, security staff, and legal terminology. (WHITE PAPER) READ ABSTRACT |

ISYS: Desktop Search Engine - Enterprise Search Tool by ISYS Search ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.  (SOFTWARE PRODUCT)

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT)

Webcast: How Green is Your Storage? by SearchStorage.com August 2008 - (Free Research) In this Videocast, renowned storage expert, Jon Toigo, outlines the Green Data Project, provides an overview of green storage and explores other relevant topics. (WEBCAST) READ ABSTRACT |

Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). (ANALYST REPORT) READ ABSTRACT |

How to capture performance requirements by CA. May 2008 - (Free Research) This expert Podcast, featuring Jerome Wendt, President and Lead Analyst of DCIG, Inc. puts an end to the confusion by offering insights to the most commonly asked questions he hears in the field today. (PODCAST) READ ABSTRACT |

The Next Generation of ERP Software: Technology as a Means for Thriving in the New Manufacturing Economy by Epicor Software Corporation. March 2008 - (Free Research) This paper examines how the next generation of Enterprise Resource Planning (ERP) solutions have allowed globally extended manufacturers to optimize performance while reducing costs. (WHITE PAPER) READ ABSTRACT |

11 Criteria for Selecting the Best ERP System Replacement by Epicor Software Corporation. February 2008 - (Free Research) Learn nine criteria to help you identify and select an ERP solution that fits your business needs. Find the right ERP provider that will help you implement quickly and achieve business objectives. (WHITE PAPER) READ ABSTRACT |

Performance management trends, with Howard Dresner by BOARD July 2008 - (Free Research) The focus of business performance management (BPM) initiatives is evolving. In this expert podcast, gain insight on how to begin and expand your BPM initiatives and the trends that are affecting the BPM market. (PODCAST) READ ABSTRACT |

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