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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more...
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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Expert e-zine: Business application strategy, from ERP to the cloud and beyond by SearchSAP

March 05, 2012 - (Free Research)
In this first issue of Business Applications Digest, find advice from industry insiders on mastering the five success factors for enterprise resource planning (ERP) upgrades, choosing the best fit between 'best of breed' business intelligence (BI) and built-in ERP tools, and how to take advantage of the latest Software as a Service (SaaS) trends. 
(EZINE)

Using Social Media to Win Over Customers by SearchCRM

March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

Forging a CEM Strategy by SearchCRM

August 28, 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

Expert data center management tips:  consolidating, collocating, or the cloud by SAVVIS

October 01, 2011 - (Free Research)
This expert resource explains the differences between two methods of data center outsourcing management (IaaS and DCaaS). Discover which makes sense for your business, and learn about the pros and cons of collocation, including ensured uptime and increased security. 
(EGUIDE) READ ABSTRACT |

CIO Tips for Seeing the ITIL Light by FrontRange Solutions Inc.

July 08, 2013 - (Free Research)
CIOs often struggle to understand how the IT Infrastructure Library (ITIL) framework can be beneficial to their organization. This expert e-guide will help make the business case for ITIL adoption, providing an overview of the monetary benefits of ITIL as well as tips for viewing ITIL technology in a friendlier light. 
(EGUIDE) READ ABSTRACT |

The Risks of Using Spreadsheets for Statistical Analysis by SPSS Inc. Worldwide Headquarters

March 19, 2009 - (Free Research)
Are spreadsheets a help or a hindrance when performing data analysis? Get the real story from the author of SPSS for Dummies, Arthur Griffith. In this informative and entertaining webcast, you'll receive expert guidance on the proper uses and limitations of spreadsheets, as well as the strengths and benefits of SPSS Statistics. 
(WEBCAST) READ ABSTRACT |

Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics by SPSS Inc. Worldwide Headquarters

February 20, 2009 - (Free Research)
This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

E-Book: Successfully Leveraging Marketing Automation Technology: Building a Business Case by SearchCRM

August 31, 2010 - (Free Research)
Marketers are being asked to identify, segment and target the most profitable customers and boost customer loyalty. Marketing automation software can help solve these challenges, but it too requires a financial investment. Read on and learn how to successfully leverage marketing automation technology and how to build a business case for it as well. 
(EBOOK) READ ABSTRACT |

Harnessing Social Media to Boost the Bottom Line by SearchCRM

August 29, 2013 - (Free Research)
Launching a social CRM strategy? It's a good idea, but be careful not to overdo it. Get the keys to effective social CRM. 
(EBOOK) READ ABSTRACT |

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution

November 23, 2010 - (Free Research)
Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more. 
(EBOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 16, 2012 - (Free Research)
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 
(EZINE)

Staying connected: Don't let faulty mobile applications lose customers by SearchCRM

May 20, 2013 - (Free Research)
Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps. 
(EBOOK) READ ABSTRACT |

E-Book: The New Best Practices for Document Imaging, OCR, and Scanning by Nuance

July 12, 2011 - (Free Research)
Successful document management begins with efficient and well-managed document imaging, scanning and capture processes. This eBook examines the latest trends in document imaging and scanning, as well as optical character recognition (OCR), and provides expert advice on best practices in those areas. 
(EBOOK)

Mobile apps reach the busy customer by SearchCRM

March 19, 2013 - (Free Research)
In this expert e-zine, discover two key areas of app development in today's mobile climate: delivering quality mobile customer service, and uniting front-end and back-end functionality. Also included is a case study of a mobile app that delivered user-oriented, ultra-simple service with outstanding results. 
(EZINE) READ ABSTRACT |

Setting up a document imaging system by Nuance

January 02, 2013 - (Free Research)
Document imaging today requires more than traditional scanning physical, paper documents. The emergence of smartphones and tablets has changed the face of an effective document imaging strategy and system. Read this e-guide to learn how to ensure your document imaging strategy is sustainable, what features are vital to an effective system. 
(EGUIDE) READ ABSTRACT |

Mixed Company: Integrating SAP, Third-Party Software by SearchSAP

March 28, 2013 - (Free Research)
In this expert handbook, discover the latest challenges and responses to SAP and non-SAP integration as well as data integration between applications. Learn how software development is making projects such as these both more and less difficult. 
(EBOOK) READ ABSTRACT |

Customer Experience Exchange, Issue 7 by SearchCRM

November 13, 2012 - (Free Research)
This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more. 
(EZINE) READ ABSTRACT |

Unified Storage and VDI: Impact, Approaches, and Evaluation Criteria by OnX USA LLC

December 10, 2012 - (Free Research)
Don't blindly follow the great hype for VDI and unified storage without researching first! Check out this expert E-Guide to learn the elements of successful VDI projects, the impact of VDI and unified storage on your existing infrastructure, the answers to four unified storage FAQs and a comparison of unified, converged and integrated storage. 
(EGUIDE) READ ABSTRACT |

CIO Insights: Fortifying ITIL and Change Management Strategies for Business Benefit by FrontRange Solutions Inc.

July 08, 2013 - (Free Research)
This expert e-guide provides tips and tactics to help you fortify your IT Infrastructure Library (ITIL) framework in order to achieve significant IT and business benefits. Also inside, count down four ways that you can improve your change management strategy. 
(EGUIDE) READ ABSTRACT |

The Hardware Equation: Making SAP Infrastructure Leaner and Meaner by SearchSAP

April 10, 2013 - (Free Research)
In this three-part expert handbook, explore how SAP's in-memory HANA as well as new hardware best practices can breathe new life into IT's relationship with hardware. Read on for more information on optimizing server architecture, server and app virtualization, HANA, and more. 
(EBOOK) READ ABSTRACT |

Hackers Open Malware Backdoor in Apache Webservers by Thawte Inc.

July 17, 2013 - (Free Research)
A new threat is targeting Apache webservers, which are among the most widely used webservers in the world. Read this expert E-Guide to discover how to fight back against these hackers and secure your webserver. 
(EGUIDE) READ ABSTRACT |

Securing SharePoint: SharePoint Security Best Practices by Thawte Inc.

May 16, 2013 - (Free Research)
This expert e-guide reveals must-see best practices for effectively securing your Microsoft SharePoint environment. Inside, learn how you can navigate tricky SharePoint security issues, including access control, security testing, policy and training, and more. 
(EGUIDE) READ ABSTRACT |

Cloud Storage Deployment: What Companies Need to Know by OnX USA LLC

January 04, 2013 - (Free Research)
Find a blueprint for private cloud architecture implementation and learn whether object storage is a prerequisite for cloud setups in this expert E-Guide from SearchVirtualStorage.com. Read on to uncover recent tech updates designed to improve the management and protection of your infrastructure. 
(EGUIDE) READ ABSTRACT |

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