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Communications Skills for Remote Support by LogMeIn, Inc. September 16, 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.  (WHITE PAPER) READ ABSTRACT |

Desktop Authority 8.0 - Free 30 day Trial! by ScriptLogic Corporation April 09, 2009 - (Free Research) A complete desktop management solution needs to be one that not only meets the standardization requirements of the computer, but simultaneously meets the personalized needs of the user. Desktop Authority 8 comprehensively manages the Windows desktop throughout the desktop lifecycle, reducing the total cost of desktop and application ownership.  (TRIAL SOFTWARE) READ ABSTRACT |

eGuide: Making IT Automation a Reality by Hewlett-Packard Company December 2008 - (Free Research) This expert E-Guide offers beginner tips and real-life examples for automation planning and deployment, you'll also learn proven techniques to avoid or resolve common pitfalls, so you can reap all of the perks of IT automation.  (WHITE PAPER) READ ABSTRACT |

Oracle Account Security: Chapter from "HOWTO Secure and Audit Oracle 10g and 11g" by Guardium November 2009 - (Free Research) Read this chapter from "HOWTO Secure and Audit Oracle 10g and 11g" (CRC Press, 2009) and learn how to secure Oracle by checking for weak passwords, configuring failed login policies, preventing DoS attacks with resource limits, and auditing user profiles.  (BOOK) READ ABSTRACT |

AppPoint’s Proxy for IBM-Rational Functional Tester to support Oracle Forms by IBM October 2009 - (Free Research) Read this paper to learn about Rational® Functional Tester, an object-oriented automated testing tool that tests Windows®, .Net, Java™, HTML, Siebel and SAP applications, and lets you record reliable and robust scripts that can be played back to validate new builds of a test application.  (WHITE PAPER) READ ABSTRACT |

Recovery Manager for Active Directory by ScriptLogic Corporation April 2009 - (Free Research) Human error and hardware or software failures can easily corrupt Active Directory. AD objects can often be modified or deleted by mistake and faulty scripts can overwrite attributes. The result is unplanned system downtime and lost user productivity.  (TRIAL SOFTWARE) READ ABSTRACT |

Security Blanket 3.0 by Trusted Computer Solutions October 2009 - (Free Research) Using OS lock down scripts can be time consuming and error prone. Keeping those scripts up-to-date as new guidelines are published requires a continuous cycle of research, interpretation, and script revision. Do you really have time for this? Security Blanket automates the process of locking down Linux and Solaris operating systems.  (DOWNLOAD) READ ABSTRACT |

Secure Copy Version 5.0.2 - Data Migration Solution: Free 30 Day Trial! by ScriptLogic Corporation April 2009 - (Free Research) Getting data moved over to a new server is more than merely copying the most recent files and folders to that machine. File security, permissions, shared folders and local groups facilitating access need to be maintained.  (TRIAL SOFTWARE) READ ABSTRACT |

HP LoadRunner Software Tips and Tricks for Configuration Scripting and Execution by Hewlett-Packard Company August 2008 - (Free Research) This guide is intended to help new users and seasoned professionals learn new ways to design and implement successful load testing initiatives using HP LoadRunner.  (ARTICLE) READ ABSTRACT |

Bringing Visibility and Control to Financial Asset Management by Tidal Software December 2009 - (Free Research) BlueCrest Capital Management Tidal Enterprise Scheduler when they needed to make critical business processes visible to upper management and centralize scheduling and management of nightly data downloads; as well as integrate disaster recovery processes into job scheduling efforts and migrate away from heavily scripted point solutions.  (CASE STUDY) READ ABSTRACT |

Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free one-day virtual seminar brought to you by BMC Software, Inc. by BMC Software, Inc October 2009 - (Free Research) Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.  (VIRTUAL SEMINAR) READ ABSTRACT |

IBM Rational Functional Test Demo by IBM October 2009 - (Free Research) This demo shows how IBM Rational Functional Tester can be used to create test automation scripts to validate the functionality of an SAP system. The script generation capability of Functional Tester produces a re-usable test that can be run against all subsequent builds or releases of the SAP system.  (PRODUCT DEMO) READ ABSTRACT |

Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat August 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.  (WHITE PAPER) READ ABSTRACT |

VDI Expert Series: Reduce Desktop Management Costs While Increasing IT Security & Agility by Citrix August 2009 - (Free Research) This webcast explores the cost saving benefits of virtual desktops. Gain insight into implementing a more secure and accessible enterprise desktop environment. Discover how this technology has transformed business operations by reducing management and support costs.  (WEBCAST) READ ABSTRACT |

FACTS ADMIN - Advanced Technologies for Expert Health Claims Management by Ebix Health, Inc. January 2004 - (Free Research) FACTS ADMIN is a fully automated, real-time policy administration system - with support for membership enrollment and eligibility management, premium administration, accounts payable, and administration of broker commissions.  (ARTICLE) READ ABSTRACT |

Understanding How Technology Can Support Manufacturing Quality by Apriso Corporation November 2009 - (Free Research) In this expert podcast, industry analyst Simon Jacobson discusses the best starting point for a quality improvement initiative within a manufacturing plant, explores what types of software and technology can be used for support, explains why the IT team plays a key role in its success, offers tips on how to reduce error rates, and more.  (PODCAST) READ ABSTRACT |

Embarcadero Rapid SQL - SQL IDE Tool, 14 Day Trial! by Embarcadero Technologies, Inc. September 2009 - (Free Research) IT needs tools that help their database and application developers produce high quality SQL code faster. To meet the demands of the business they need to accelerate application devlopment cycles and improve team collaboration and resource sharing.  (TRIAL SOFTWARE) READ ABSTRACT |

An IT Executive's Guide to Effective Unix Migrations with Dell Services by Dell, Inc. and Intel September 2009 - (Free Research) In this podcast, listen to expert Scott Sawyer explain how Dell Services can help you plan for modernization of your legacy Unix infrastructure.  (PODCAST) READ ABSTRACT |

Try Rational AppScan by IBM November 2009 - (Free Research) Download Rational® AppScan® Standard Edition V7.9, previously known as Watchfire AppScan, a leading Web application security testing tool that automates vulnerability assessments and scans and tests for all common Web application vulnerabilities including SQL-injection, cross-site scripting, and buffer overflow.  (ASSESSMENT TOOL)

Countdown: Selling security in the SDLC by Ounce Labs, an IBM Company November 2009 - (Free Research) Building security into the software development lifecycle takes more than just a plan. You need the support of both the development and security/audit organizations to make it work. This podcast, featuring Diana Kelley, presents a plan for selling the value of security to all of the constituencies who matter in your organization.  (PODCAST) READ ABSTRACT |

Podcast: Exchange 2010 Roadmap Series: Transition And Migration by Dell, Inc. and Intel December 2009 - (Free Research) In this mediacast, Exchange expert, Lee Benjamin, discusses how to make the transition from your current Exchange version or how to migrate from a different messaging platform to Exchange 2010. Learn about the new features of Exchange 2010 and which requirements you should keep in mind to ensure a successful transition.  (PODCAST) READ ABSTRACT |

Exchange 2010 Roadmap Series: Transition And Migration by Dell, Inc. and Intel December 2009 - (Free Research) In this mediacast, Exchange expert, Lee Benjamin, discusses how to make the transition from your current Exchange version or how to migrate from a different messaging platform to Exchange 2010. Learn about the new features of Exchange 2010 and which requirements you should keep in mind to ensure a successful transition.  (WEBCAST) READ ABSTRACT |

Intelligent Defense: SIMs for Threat Management by Q1 Labs November 2009 - (Free Research) Learn about security information management systems (SIMs) and how they support a security information lifecycle of collection, alerting, reporting, and forensics.  (VIDEO) READ ABSTRACT |

Increasing Operational Efficiency and Agility with BPM by Esker Inc. August 2009 - (Free Research) In this expert podcast, find out why many companies are turning to business process management (BPM) to automate processes, optimize workflows and improve operational efficiency and agility.  (PODCAST) READ ABSTRACT |

For Everything You Need and Expect in a Health Claims Management System...GET THE FACTS by Ebix Health, Inc. April 2008 - (Free Research) FACTS® gives you the most comprehensive line of fully automated and integrated, advanced technologies for expert management of your business.  (ARTICLE) READ ABSTRACT |

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