In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 

Read this expert e-guide to explore collaborative practices that agile teams are using to minimize requirements churn and become familiar with some of the commercial and open source requirements management tools available today. 

<p>Object-based file systems offer performance improvements in HPC environments, but many companies are unsure which market options are worth evaluating. This expert e-guide examines several notable offerings and explains how they can eliminate I/O bottlenecks in HPC architectures.</p> 

This paper discusses several key differences between closed and open source software vendor management, providing advice for managing your deployments and investments in open source technologies. 

Read this expert e-book by BI visionary Wayne Eckerson and gain insight into the growing adoption rates of big data technology and learn why companies are finally recognizing its many benefits. Eckerson offers a comparison of open-source options and analytical platforms, and also dives into an analysis on the varying types of processing systems. 

This week's Computer Weekly examines how the Football Association's IT director is using technology to help improve the prospects for the England national team. Our Buyer's Guide to government IT looks at the future of open source in the public sector and we report from Infosec 2012 on the rising number of cyber attacks. Read the issue now. 

This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance. 

Although business rules management can mean different things to different people in the same organization, this white paper reminds us the important thing to remember is it is about business not technology. Read on to get a greater understanding of the benefits of business rules management software in an open source environment. 

This issue of the high performance computing (HPC) e-zine takes a closer look at the latest advances in file systems and the impact they are having on the HPC community. Find out how HPC architectures have evolved over time and obtain best practices for properly implementing Multi Path File Systems (MPFS). 

This expert white paper establishes the ultimate IT security goal: the most reliable preventative and detective security system possible with the least amount of capital expenditure. From common sense solutions to revolutionary concepts, instructor James Michael Stewart challenges IT pros to explore his methods of saving money on company security. 

<p>Read this white paper to uncover exactly what sets Red Hat JBoss Enterprise SOA Platform apart from other vendors. Gain an in-depth overview of the product and how it has evolved to become a marketplace leader.  Weigh the pros and cons of a Red Hat investment and decide if it's the right move for you.</p> 

The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices. 

This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.