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Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success by Infor CRM October 23, 2009 - (Free Research) This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.  (WHITE PAPER) READ ABSTRACT |

Empower Global Business with Universal Protection: Secure Data, Reduce Costs, and Thrive on the Global Stage by McAfee, Inc. August 26, 2009 - (Free Research) Get an overview of security best practices from the McAfee Expert Cybersecurity Council, and read how IT organizations around the world are protecting their intellectual property.  (WHITE PAPER) READ ABSTRACT |

A Guide to Cyber Crime Security in 2010 by eEye Digital Security November 25, 2009 - (Free Research) Internet crime is easy to commit, highly lucrative, and largely under-policed. The cyber crime economy is a vibrant, worldwide market that is spreading at an alarmingly dangerous rate. This whitepaper will cover trends behind internet vulnerabilities as well as the methods and solutions available today to help combat this pandemic.  (WHITE PAPER) READ ABSTRACT |

Cashing in on Customer Intelligence in the Financial Services Industry by Infor CRM October 22, 2009 - (Free Research) In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Google Apps - Considerations for IT by Google Apps December 10, 2009 - (Free Research) Tune into this expert podcast to learn why companies have chosen Google Apps to improve their IT infrastructures. Learn which technical and business factors drove one company to adopt this technology. Determine how this technology can be used in your IT environment to improve Web application performance.  (PODCAST) READ ABSTRACT |

Selling Through A Slump: An Industry-by-Industry Playbook to Help You Prepare for the Recovery by Oracle Corporation June 10, 2009 - (Free Research) Selling in today's economy is tough. And simply doing more of the same is not the way to survive, much less thrive, in today's economy. There are important dos and don'ts in times like these. This eBook is your industry-specific roadmap out of the economic slump.  (EBOOK) READ ABSTRACT |

How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.  (WHITE PAPER) READ ABSTRACT |

Communications Skills for Remote Support by LogMeIn, Inc. September 16, 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.  (WHITE PAPER) READ ABSTRACT |

Achieving Federal Desktop Core Configuration Compliance with Lumension Solutions by Lumension May 28, 2009 - (Free Research) The Federal Desktop Core Configuration (FDCC) is an OMB mandated security configuration set applicable within United States Federal Government agencies. Learn how you can address each of the FDCC requirements with Lumension Vulnerability Management.  (WHITE PAPER) READ ABSTRACT |

Open Sesame: Why Open Source BI, Data Integration, and Data Warehousing Solutions are Gaining in Acceptance - by Dr Claudia Imhoff by Talend June 28, 2009 - (Free Research) This paper examines the challenges faced by organizations today regarding their BI, data integration, and data warehousing environments, why traditional solutions fall short, and the rise of upstart open source companies. Read on to learn more about open source BI, data integration, and data warehousing solutions.  (WHITE PAPER) READ ABSTRACT |

Smarter State Government Processes in 2010 - Enabling Citizen-Centric Processes, Transforming Service Delivery and Reducing Costs with IBM WebSphere® ILOG Business Rule Management System (BRMS) Technology by IBM September 23, 2009 - (Free Research) Find out how technology can enable the delivery of better value for citizens and lower costs in this solutions brief.  (WHITE PAPER) READ ABSTRACT |

Podcast: Insider Threats - an Interview with the Former Deputy Director of the National Security Agency - NSA by Imperva November 12, 2009 - (Free Research) Bill Crowell, former Deputy Director of the NSA, is interviewed in this podcast. He talks extensively about insider threats, shares some stories from the trenches, and discusses the nature of cybercrime. Bill also covers the importance of sensitive data protection –- especially around mission-critical applications and databases.  (PODCAST) READ ABSTRACT |

Enterprise Information Management: Strategy, Best Practices & Technologies on Your Path to Success by SAP AG September 05, 2008 - (Free Research) The goal of this paper is to paint the EIM landscape, noting its components but focusing on the importance of an overarching EIM strategy that focuses on corporate objectives while at the same time offering cross-functional support.  (WHITE PAPER) READ ABSTRACT |

Securing Loyalty: Insurance Carrier Strategies for Optimizing Agent Retention and Productivity by CSSI December 2008 - (Free Research) Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways.  (WHITE PAPER) READ ABSTRACT |

City and Hackney Primary Care Trust by Mirapoint Software, Inc. September 2009 - (Free Research) Find out how National Health Service's (NHS) City and Hackney Primary Care Trust (PCT) used Mirapoint's RazorSafe 6000 email archiving appliance to solve the messaging challenges facing their Exchange servers.  (CASE STUDY) READ ABSTRACT |

Case Study: Ingram Entertainment Implements Improved ROI and Reliability for Mainframe Data Protection by Data Domain June 2009 - (Free Research) Ingram Entertainment Inc. is the leading national distributor of home entertainment products in the US. Having implemented the Data Domain and Luminex solution they have been able to successfully meet DR goals and achieve significant yearly cost savings.  (CASE STUDY) READ ABSTRACT |

Online Services Delivers Enterprise-class Communications to Growing Retail Business by Microsoft November 2008 - (Free Research) This case study examines how Archiver, a national retailer, wanted to migrate from its old POP3-based e-mail system to an enterprise class messaging and collaboration system, but the cost and in-house IT resource requirements were too great.  (CASE STUDY) READ ABSTRACT |

Virtual Criminology Report 2009 -- Virtually Here: The Age of Cyber Warfare by McAfee, Inc. December 2009 - (Free Research) Is the “Age of Cyber War” at hand? Since our 2007 report, there have been increasing reports of cyber attacks and network infiltrations that appear to be linked to nation-states and political goals. We decided it was time to further examine whether cyber warfare is now a part of human conflict that we should get used to seeing more often.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: WWW - World Wide Weaponization by ESET November 2009 - (Free Research) The growth of the internet brought about massively scalable distributed systems which have proved advantageous not only for governments, businesses and end-users, but also for criminals. In this webcast, review past, present, and future considerations regarding cybercrime, and discover next-generation methods of combating weaponized software.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

How to Address the Federal Government’s Records Management Challenges by IBM March 2009 - (Free Research) This report documents the systemic failure of the U.S. federal government to understand the nature of electronic record keeping. There is a way forward, but first we must change attitudes and perceptions. Read on to learn more about overcoming records management challenges.  (ANALYST REPORT) READ ABSTRACT |

Podcast: WWW - World Wide Weaponization by ESET October 2009 - (Free Research) The growth of the internet brought about massively scalable distributed systems which have proved advantageous not only for governments, businesses and end-users, but also for criminals. In this webcast, review past, present, and future considerations regarding cybercrime, and discover next-generation methods of combating weaponized software.  (PODCAST) READ ABSTRACT |

WWW - World Wide Weaponization by ESET October 2009 - (Free Research) The growth of the internet has brought about massively scalable distributed systems which have proved advantageous not only for governments, businesses and end-users, but also for criminals. In this webcast, review past, present, and future considerations regarding cybercrime, and discover next-generation methods of combating weaponized software.  (WEBCAST) READ ABSTRACT |

Evolving Threat Landscape: Business Risk Analysis Methodologies in a (More) Connected World by ESET October 2009 - (Free Research) All organizations must face the realities of cyber security risks. Watch this webcast for an informative examination of cyber-risk, risk analysis, and risk mitigation options.  (WEBCAST) READ ABSTRACT |

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.  (WHITE PAPER) READ ABSTRACT |

CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.  (WHITE PAPER) READ ABSTRACT |

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