This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 

As the benefits become increasingly evident, more companies are choosing to upgrade their Oracle applications within the next two years. In this e-guide find out exactly what new features are persuading IT pros to take on an upgrade initiative and how they’re approaching the process. 

Hypothetically, SQL Server virtualization will save you money and manpower. However, there are some risky components involved, and a few major scenarios in which SQL Server virtualization won't benefit you. Read this expert e-guide to learn if virtualizing SQL Server is a good idea for your organization and find tips on avoiding potential pitfalls. 

This expert e-guide provides insight into the key differences between virtualizing network-attached storage (NAS) or storage area network (SAN) architectures. Read on to discover which storage virtualization choice is right for your organization. 

This webcast provides an overview of the different types of storage for VMware environments. Our expert offers storage suggestions based on your organization's size, budget and business needs. An accompanying podcast takes a look at the pros and cons of virtualizing your storage and when this option might be a good fit. 

This expert white paper establishes the ultimate IT security goal: the most reliable preventative and detective security system possible with the least amount of capital expenditure. From common sense solutions to revolutionary concepts, instructor James Michael Stewart challenges IT pros to explore his methods of saving money on company security. 

VMware has moved from ESX to the more compact ESXi as its default hypervisor for vSphere 5.0 and future releases. Discover the major differences between the two and the pros and cons of migrating from ESX to ESXi in this expert IT brief, as well as tips for easing the transition to ESXi. 

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

How much storage do you need to support a virtual desktop deployment? Discover how you can leverage capacity planning to balance performance and the high cost of storage and bandwidth in this expert e-guide. Plus, explore the pros and cons of storage virtualization and evaluate which storage strategies work best for your organization. 

Virtual desktop infrastructures is an initiative that many IT pros are familiar with, but when it comes to designing a system, many are not prepared for the decision making that is involved with the process. This podcast highlights industry expert Gabe Knuth as he takes a look at the challenges of designing VDI and more. 

This expert e-guide from SearchWindowsServer.com is designed to help IT pros determine whether Windows Server 2008 R2 makes sense for their organizations. Learn how to get the most out of this new operating system version and get answers to frequently asked questions from your peers. 

This expert e-guide examines the growing trend of SaaS security, or cloud-based security services. Learn about the pros and cons of adopting SaaS security in your organization. 

Big Data: What is it? Get a hype-free definition and expert breakdown of Big Data storage and analytics in this e-guide.