WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM May 16, 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.  (EZINE)

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT)

Expert Tips for a New Era of Application Integration by TIBCO Software Inc. March 25, 2013 - (Free Research) The complexity of today's communications calls for new application integration strategies. In part one of this in-depth resource, Benoit Lheureux, a research vice president at Gartner, explains how master the five integration competencies will put you at a competitive advantage.  (EGUIDE) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact May 12, 2010 - (Free Research) In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.  (EBOOK)

Work Smarter. Sell Better. Win More. by SAP America, Inc. April 12, 2012 - (Free Research) Read this paper and learn how SAP Sales OnDemand provides the solution that sales people need to win in today’s environment.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 20 December 2011: Read this week’s issue, featuring: retail IT issues for Christmas; the cost of software failure; the founder of agile development by ComputerWeekly.com December 20, 2011 - (Free Research) In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now.  (EZINE) READ ABSTRACT |

A midmarket guide to leveraging data as an asset with business intelligence and analytics by SAP America, Inc. July 05, 2011 - (Free Research) Business intelligence (BI) tools have long enabled large corporations to uncover insights into business patterns and trends. Despite these benefits, many small and medium-sized businesses (SMBs) have yet to use BI, primarily due to concerns about the complexity and cost.  Learn how SMBs can also take advantage of BI and gain a competitive edge.  (EBOOK) READ ABSTRACT |

One Stop Data: Gaining Access to Enterprise, Customer, Business Intelligence by Advent Global Solutions Inc. March 15, 2012 - (Free Research) This expert e-guide discusses next-generation BI software, in particular customer relationship management (CRM) analytics and how these factors complement the SMB market.  (EGUIDE) READ ABSTRACT |

E-Guide: Best practices and considerations to ensure help desk management success by SysAid Technologies April 20, 2011 - (Free Research) This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support.  (EGUIDE) READ ABSTRACT |

Delivering a Competitive Advantage by IBM November 07, 2011 - (Free Research) Read this expert e-guide to learn how to leverage application lifecycle management (ALM) to facilitate faster time-to-market, manage risk in software development, meet the demand for quality and predictability in software that drives your business, and address the challenge of dynamic and globally distributed customers.  (EGUIDE) READ ABSTRACT |

Transitioning to LTE: Business and Technical Considerations by Alcatel-Lucent November 30, 2010 - (Free Research) LTE evolution is more than a move to a new technology. It encompasses a shift in the service provider’s business model to a more sustainable and profitable one. Read this presentation transcript to learn more!Trackback URL  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Workforce Management: "Scheduling to the Opportunity" by Infor WFM Workbrain February 03, 2011 - (Free Research) In the face of shrinking margins, today’s retailers seek a large competitive advantage. Given that a retailer’s largest controllable expense is its workforce, retailers that implement a solution that gives real-time visibility into labor practices and generates optimized schedules will help with labor costs, store sales and customer service levels.  (WHITE PAPER) READ ABSTRACT |

Predictive Analytics in Action: Real-World Examples and Advice by SAS Institute Inc. April 29, 2013 - (Free Research) This expert handbook offers practical advice that will help you successfully plan and manage a predictive analytics program. Inside, discover how you can avoid common pitfalls and challenges and gain the knowledge you need to realize the promise of predictive analytics.  (EBOOK) READ ABSTRACT |

E-Book: Ensuring data quality throughout your Oracle Environment by Oracle Corporation April 30, 2013 - (Free Research) This expert e-book outlines best practices for ensuring data quality throughout your Oracle environment.  Inside, compare options for handling both customer and product data, and learn the steps you need to take on you data quality initiative.  (EBOOK) READ ABSTRACT |

Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com October 21, 2011 - (Free Research) In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now.  (EZINE)

Developing a strategy for and implementing real time BI and analytics by Birst March 09, 2012 - (Free Research) Read this expert E-Guide and learn how to gain a stronger understanding of your customers and business as well as how to excel in today’s competitive market with real-time business intelligence (BI).  (EGUIDE) READ ABSTRACT |

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT)

A Beautiful, Cloudy Forecast: Research shows business potential in cloud-based predictive analytic solutions by Teradata June 21, 2012 - (Free Research) <p>Predictive analytics and cloud solutions are changing the way organizations do business. But what about predictive analytics in the cloud? Check out this article by industry expert James Taylor on the concerns and benefits regarding cloud-based predictive analytics and learn about companies that have experienced the impressive results. </p>  (WHITE PAPER) READ ABSTRACT |

Corporate-wide customer analytics strategy doesn’t start with data, tools by IBM September 29, 2011 - (Free Research) In this expert e-guide you'll learn best practices to better understand what data is right for your analytics projects and tips to start a successful customer analytics strategy.  (EGUIDE) READ ABSTRACT |

SOA Implementation by Oracle Corporation UK Ltd June 03, 2011 - (Free Research) Service-Oriented architecture (SOA) allows organizations to quickly and efficiently respond to changes in the business environment and to leverage such change for competitive advantage.  (EGUIDE) READ ABSTRACT |

Gain a Competitive Advantage as a Social Business by IBM April 09, 2013 - (Free Research) View this quick video to learn how Greenwell, a fictional organization based on real-life customer scenarios, gained a competitive advantage by becoming a social business with the IBM Platform for Social Business.  (VIDEO) READ ABSTRACT |

Placing Advanced Analytic Integration In The Palm Of Your Hand by Pitney Bowes Business Insight November 10, 2010 - (Free Research) Businesses are always searching for new resources that give them a better understanding of their customers, prospects, competition and current operations. This insight can be achieved by integrating analytical tools into their business processes. Read this presentation transcript to learn more.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance by IBM March 2008 - (Free Research) This paper explains how to excel at customer service using the best tools for the task.  (WHITE PAPER)

Turning Customer Data into Analytical Marketing Fuel: How to Use Analytically Driven Customer Insight for Extraordinary Competitive Advantage by SAS Institute Inc. November 2010 - (Free Research) Businesses that fail to strategically leverage analytically driven customer insight will gradually become obsolete over time. This paper takes a closer look at why – and explains what you can do to evolve your marketing organization’s ability to turn data into customer insight, and insight into competitive advantage.  (WHITE PAPER) READ ABSTRACT |

BPM Quarterly eZine: Assess for Success - Measuring BPM's Benefits by IBM May 2011 - (Free Research) This BPM Quarterly e-zine explores ways you can accurately gauge the progress of your BPM effort. Inside, find not only best practices and expert advice, but access to additional resources about reducing the complexity of BPM integrations and successfully combining BPM and customer relationship management (CRM).  (EZINE)

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