Expert Customer Service Web White Papers, Expert Customer Service Web Software, Expert Customer Service Web Research, Hardware and Services

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 16, 2012 - (Free Research)

This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.

(EZINE)

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Data IntegrationDecision Time:AutomatedTools VersusManual Coding by DataFlux Corporation

May 29, 2012 - (Free Research)

Data integration is changing, no longer relying solely on manual SQL scripts or stored procedures. Read this expert e-brief and learn how automation, real-time complex event processing, data virtualization and more are altering the process forever.

(EBRIEF)

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One Stop Data: Gaining Access to Enterprise, Customer, Business Intelligence by Advent Global Solutions Inc.

March 15, 2012 - (Free Research)

This expert e-guide discusses next-generation BI software, in particular customer relationship management (CRM) analytics and how these factors complement the SMB market.

(EGUIDE)

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Transforming the customer experience with technology by OpenText

March 27, 2012 - (Free Research)

In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM.

(EGUIDE)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

New HP Support Center: Experts & Answers Tailored to You by Hewlett-Packard Company

May 10, 2012 - (Free Research)

Gain access to HP’s support center website for helpful resources like software updates, diagnostic support tools and more.

(WHITE PAPER)

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Discover Options for Improving Supplier and Customer Integration by SAP America, Inc.

March 12, 2012 - (Free Research)

This expert resource from Gartner examines integration brokerage and how it can apply to a variety of integration problems.

(ANALYST BRIEF)

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Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.

(HARDWARE PRODUCT)

IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

Expanding the boundaries of ALM by IBM

May 31, 2012 - (Free Research)

This expert e-guide outlines the evolution of application lifecycle management (ALM) and explains the limitless possibilities of this growing process. Read this now and discover advice for successful ALM implementations, including what it can and can't do for your business, as well as common pitfalls to avoid and how to overcome them.

(EGUIDE)

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BI Trends and Strategies E-Zine Issue 6 by SearchBusinessAnalytics

May 31, 2012 - (Free Research)

This edition of BI Trends and Strategies opens with a piece by Lou Agosta on the need for data warehouses to adapt to new data types, innovation and big data. Alan R. Earls also offers advice for incorporating spreadsheets into your BI programs without problems and Richard Herschel calls for universities to step up their BI and analytics programs.

(EZINE)

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Guide to Successful IT Business Services by Hewlett-Packard Company

December 09, 2011 - (Free Research)

Industry leaders share their experiences turning IT business service ideas into effective moneymakers that also strengthen customer relationships.

(EGUIDE)

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SearchCRM.com E-Guide: Real-world mobile CRM case studies by SAP America, Inc.

May 10, 2012 - (Free Research)

This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM.

(EGUIDE)

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SearchCRM.com E-Guide: Optimizing the customer experience with CRM by SAP America, Inc.

May 09, 2012 - (Free Research)

This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions.

(EGUIDE)

Decision Management Systems: A practical guide to using business rules and predictive analytics by IBM

October 24, 2011 - (Free Research)

In this book, James Taylor, decisions management systems expert, explores how to use your decision management systems to drive unprecedented levels of business value.

(BOOK)

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When blade servers meet virtualization: Cost concerns by IBM

April 27, 2012 - (Free Research)

<p>Customers interested in purchasing blade servers must carefully assess the costs of implementing and maintaining these platforms. This expert e-guide presents a cost/benefit analysis of blade servers and explains why virtualization should be factored into investment decisions.</p>

(EGUIDE)

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A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.

October 17, 2011 - (Free Research)

Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.

(EBOOK)

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The future of mobile CRM by SugarCRM Inc.

March 20, 2012 - (Free Research)

In this expert e-guide, find out how social and mobile customer relationship management (CRM) are changing the CRM landscape.

(EGUIDE)

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Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.

(HARDWARE PRODUCT)

Wireless - Aironet 350 Series by Cisco Systems

The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.

(HARDWARE PRODUCT)

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.

(SOFTWARE PRODUCT)

SearchCRM.com E-Guide: Improving sales with an effective CRM strategy by SAP America, Inc.

May 09, 2012 - (Free Research)

This expert e-guide discusses mobile sales strategies and sales performance management software and provides best practices in both areas.

(EGUIDE)

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BI Trends and Strategies E-Zine Issue 4 by SearchBusinessAnalytics

April 11, 2012 - (Free Research)

This edition of BI Trends & Strategies features a lead article by SearchCIO.com's Linda Tucci, who offers a helping hand in the quest to dismantle the dreaded data silo. The second piece outlines mobile BI, including a reference to Apple's iPad, and the final article delves into the world of performance management.

(EZINE)

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Work Smarter. Sell Better. Win More. by SAP America, Inc.

April 12, 2012 - (Free Research)

Read this paper and learn how SAP Sales OnDemand provides the solution that sales people need to win in today’s environment.

(WHITE PAPER)

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Top considerations for implementing SaaS ERP by Plex Systems

April 09, 2012 - (Free Research)

Read this expert e-guide to find best practices for integrating cloud-based customer relationship management (CRM) applications with on-premise ERP systems.

(EGUIDE)

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