IP Phone 7900 by Cisco Systems, Inc. The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an more... >> Discover more offerings from Cisco Systems, Inc.
		BIG-IP Local Traffic Manager by F5 Networks. The BIG-IP® Local Traffic Manager is an application delivery networking system that provides the most intelligent and adaptable solution to secure, optimize, and deliver applications, more... >> Discover more offerings from F5 Networks.
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

IP Phone 7900 by Cisco Systems, Inc The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an even better end-user experience.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc February 22, 2008 - (Free Research) The Cisco Unified Communications system has eliminated the need for a separate intercom system, as well, employees can now send a page to any one of the three locations by using their Cisco Unified IP Phones to dial a special number. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Turning IP Communications into a Bankable Business Asset by Cisco Systems, Inc February 2008 - (Free Research) Smith and Ebanks were especially interested in the productivity advantages delivered by IP Communications technologies, particularly IP telephony's ability to integrate with document management and billing programs. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

IP Phone Applications Provide a Recipe for Success - Online Video by Cisco Systems, Inc February 2008 - (Free Research) SUBWAY® Subs, with partners IPcelerate and Calence, deploys a Cisco Unified Communications system, increasing efficiency and overall business impact of voice over IP. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

IP Phone Applications Provide a Recipe for Success - An Article from IQ Magazine by Cisco Systems, Inc November 2008 - (Free Research) An IP network and applications has a rapidly growing quick-service restaurants franchise new ways to make personal contact with his employees. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Introduction to the IP Multimedia Subsystem (IMS): IMS Basic Concepts and Terminology by F5 Networks (E-mail this company) November 2007 - (Free Research) IMS is a whole new way to deliver multimedia regardless of the device (mobile phone, landline phone, cable, Internet, etc.) or the access medium (cellular, WiFi, Broadband, fixed-line, etc.). This paper is written to explain the basic vision/need for the IMS architecture and to give the reader a high-level understanding of how it works. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Unified Communications Merges With IP Telephony In 2007 by Forrester Research (E-mail this company) Sponsored by: Avaya Inc. February 2007 - (Free Research) IP communications has evolved from a replacement technology for telephone systems into unified communication (UC) applications that improve worker productivity and reduce business delays in reaching key decision-makers. Although the UC market is a developing one, learn how it enables companies to gain new value from investments in IP telephony. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

IP Voice Connect Fact Sheet by Sprint. June 2008 - (Free Research) Use a single IP connection to enable voice and Internet for quality and reliable service with a suite of advanced phone features that will make your employees more productive with cost predictability for the small to medium-sized business. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

GFI FAXmaker by GFI Software, Inc. GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Voice over IP/Telephony - Out-of-Band Management Products by Avocent Help Vonage Manage Remote, Lights-Out Data Centers by Avocent. February 2008 - (Free Research) Vonage is a pioneer in the broadband phone industry, helping to set the standard for pricing, features, call quality and reliability for the Voice over Internet Protocol (VoIP) category. To support its product offerings, read how out... (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Overcoming Today’s VoIP Security Challenges by Sipera Systems June 2008 - (Free Research) Check out this expert E-Guide and discover how to address emerging threats to VoIP and virtualization. (E-LEARNING TUTORIAL) READ ABSTRACT | GO TO E-LEARNING TUTORIAL

Datex Customer Service Solutions: Let Our Team of Experts Work for You by Datex Corporation. July 2008 - (Free Research) For more than a quarter century, Datex Corporation has exceeded customer expectations by developing unique and powerfully dynamic service solutions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix. July 2008 - (Free Research) ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Digging into iSCSI by EMC Partner Organization July 2008 - (Free Research) In this expert Videocast, Stephen Foskett, Director of Data Practice at Contoural, digs into iSCSI and explains some of the benefits and pitfalls regarding the technology. (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Securing Your Business with Your Network: Security Made Simple by Cisco Systems, Inc February 2008 - (Free Research) Cisco® networking technologies lead the industry in protecting your company's confidentiality. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Astea Alliance Application Extensions by Astea International Inc. (E-mail this company) Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Samsung France Consolidates Outsourced Call Centers onto Hosted CosmoCall Universe Platform by CosmoCom Inc May 2008 - (Free Research) Case Study: For a hosted IP based callcenter system, Samsung found the solution it needed from Orange Business Services, built on the CosmoCall Universe platform. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Guide to Selecting a Videoconferencing Application for Unified Communication by TANDBERG. March 2008 - (Free Research) If 55 percent of communication is determined by nonverbal cues, namely tone of voice and body language, how many important details are you missing in an e-mail exchange or teleconference? A TANDBERG/Roper ASW survey found that 56% o… (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

An Overview of Hosted Desktop Virtualization Solid ICE™ by Qumranet, Inc. May 2008 - (Free Research) Qumranet’s Solid ICE is a fully integrated virtual desktop solution that provides the benefits of virtual desktops such as centralized management, maintenance and policy enforcement, while eliminating the drawbacks of existing solutions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Solving the E911 Enterprise Location Challenge by Avaya, Inc July 2008 - (Free Research) Advances in technology are undermining the ability to identify the location of a caller dialing 911. This whitepaper looks at the technical issues, the regulatory environment, and the steps that Avaya is taking to address the E911 challenge. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Cisco Catalyst 3560 Series Switches by Cisco Systems, Inc The Cisco® Catalyst® 3560 Series is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af and Cisco prestandard Power over Ethernet (PoE) functionality in Fast Ethernet and Gigabit Ethernet configuration.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

QuickTest Professional by Mercury (E-mail this company) QuickTest Professional provides the industry's best solution for functional and regression test automation for practically every software application and environment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Unified Communications: A Practical Approach by Avaya, Inc June 2008 - (Free Research) In this exclusive E-Guide, Gary Audin provides expert in-depth tips for making a smooth transition to unified communications (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

GFI FAXmaker - Network fax server for Exchange/SMTP by GFI Software Ltd. (E-mail this company) GFI FAXmaker makes sending and receiving faxes an efficient, simple and cheaper process and allows users to receive and send faxes directly from their email client. It is the leading fax server for Exchange Server, Lotus and SMTP/POP3 servers.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Virtual machines invade storage by EMC Partner Organization July 2008 - (Free Research) In this Videocast, Brian Babineau, Senior Analyst with the Enterprise Strategy Group, explains how virtualization is impacting storage environments today. (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

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