The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.. Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more... >> Discover more offerings from SAP America, Inc..

JReport Solution Study: KANA Software by Jinfonet Software July 28, 2009 - (Free Research) This case study looks at the Success KANA has had after implementing JReport from Jinfonet. KANA needed a reporting solution that could provide easy setup, intuitive reports for end-users, and the ability to run ad hoc reports and change settings like report type, date, etc. Read on to learn more about this great reporting solution.  (CASE STUDY) READ ABSTRACT |

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Discover New Revenue Streams - Add Managed Hosting to your Managed Services by Verio February 02, 2010 - (Free Research) In this presentation transcript, join Zeus Kerravala, of the Yankee Group, and Janine Soika, a channel marketing leader from Verio, for a quick discussion that will jumpstart your monthly revenue.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Tidal™ Enterprise Adapter for SAP® by Cisco Systems, Inc. January 24, 2011 - (Free Research) If your SAP® application requires a enterprise-wide, heterogeneous automation solution, Tidal™ Enterprise Scheduler is your remedy. Continue reading this data sheet to learn about the key benefits and features of Tidal Enterprise Adapter for SAP.  (DATA SHEET) READ ABSTRACT |

How to Make Magic with VoIP: Weighing the Options by Cisco Systems, Inc. January 20, 2011 - (Free Research) VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business.  (WHITE PAPER) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact February 20, 2009 - (Free Research) This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better".  (WHITE PAPER) READ ABSTRACT |

Cost-Saving Tips for Contact Centers by Five9 May 10, 2013 - (Free Research) For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.  (EGUIDE) READ ABSTRACT |

JReport 9 by Jinfonet Software June 19, 2009 - (Free Research) Enterprises rely on timely, accurate information to manage business operations, identify risk, improve productivity, and increase profitability.  (TRIAL SOFTWARE) READ ABSTRACT |

HP Enterprise Cloud Services for SAP Applications At-a- Glance by Hewlett-Packard Limited May 31, 2012 - (Free Research) To reduce daily IT operating expenses, many organizations are turning to Software as a Service (SaaS) application delivery, citing the advantages of a flexible, secure, pay-as-you-go model. How exactly does SaaS achieve these conditions, And how might they affect your SAP-run operations and benefit your business? Read this white paper to find out.  (WHITE PAPER) READ ABSTRACT |

Strategies for Choosing A SaaS-Based I.T. Service Management Solution by BMC Software, Inc. April 05, 2011 - (Free Research) The choice on how best to consume software - whether on-premises or through a Software as a Service (SaaS) model - is based on your specific requirements at different points in your business and organizational lifecycles. Check out this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

A Subsidiary Perspective – Running a Two-Tier ERP Model with SAP Business ByDesign by SAP America, Inc. August 21, 2012 - (Free Research) In this videocast learn how cloud computing was incorporated successfully in a two-tier enterprise resource planning (ERP) strategy. Some of the key aspects include how this strategy increased efficiency and freed up time, the benefits this strategy had both financially and within the work flow, and how this strategy was governed for success.  (VIDEOCAST) READ ABSTRACT |

The Business Case for Desktop Integration: A practical solution with rapid ROI by Cicero Inc. June 10, 2009 - (Free Research) This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically integrated structure, and the best architecture for achieving the maximum benefits. It examines two successful implementations where desktop application integration has produced measurable results.  (WHITE PAPER) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact May 06, 2011 - (Free Research) Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO).  (WHITE PAPER) READ ABSTRACT |

Sharpen your focus on core business goals: Business Process Outsourcing by Hewlett-Packard Company October 31, 2010 - (Free Research) This resource describes how business process outsourcing (BPO) can help relieve the managerial burden on your organization by solving complex industry-specific and cross-industry challenges while supporting better business outcomes.  (WHITE PAPER) READ ABSTRACT |

P&G “tapped” into HP’s best-in-class financial processes, enhanced productivity and cut costs by Hewlett-Packard Company September 30, 2010 - (Free Research) This case study explains how the leading consumer packaged goods company Procter & Gamble (P&G) was able to improve service levels, advance speed to market, reduce operating costs, and more by enlisting the right partner to take on its transactional accounts payable (TAP) processes.  (CASE STUDY) READ ABSTRACT |

The Geocoding Advantage: Best Practices for Managing Customer and Location-based Data in Telecommunications by Pitney Bowes Group 1 Software March 18, 2013 - (Free Research) This whitepaper will give you some insight into the benefits high-quality geocoding can bring to your business, and will teach you the best practices today's leaders are following to engage customers, reduce costs and manage risk.  (WHITE PAPER) READ ABSTRACT |

Workday Product Preview: Expenses by Workday March 04, 2013 - (Free Research) Workday offers cloud-based SaaS solutions to a broad range of HR and finance challenges. Check out this video to discover what your company can achieve with Workday's Expenses solutions.  (VIDEO) READ ABSTRACT |

Top Ten Reasons to Automate Operating Expense Controls by ExpenseWatch.com March 2008 - (Free Research) Manual processes are error-prone, time-consuming and costly. Learn the top ten reasons to automate operating expense controls.  (WHITE PAPER) READ ABSTRACT |

Oracle Hyperion Workforce Planning by Oracle Corporation December 2008 - (Free Research) In most organizations, employee compensation and related expenses are the largest line items in the budget. Having control over these expenses is critical to meeting corporate performance objectives. Check out this data sheet to learn more.  (DATA SHEET) READ ABSTRACT |

CW+: How to manage expenses in small and mid-sized businesses by ComputerWeekly.com October 2010 - (Free Research) More than ever, small businesses need to efficiently control costs and optimise cash flow, but how, and what role does automation play in this process?  (WHITE PAPER) READ ABSTRACT |

Automate Spending Controls for Big Savings, a Case Study by ExpenseWatch.com February 2008 - (Free Research) In this case study, learn how one company automated company expense reporting, saving thousands of dollars a year and accelerating the review and approval process.  (CASE STUDY) READ ABSTRACT |

CW+: Quocirca Report: How to automate your expenses – a guide for higher education and universities by ComputerWeekly.com November 2010 - (Free Research) Universities and other higher education establishments increasingly have to address the need for savings across the board. One area of focus has to be expenses from faculty members and others associated with the faculty.  (WHITE PAPER) READ ABSTRACT |

Shenzhen Telecom by Pitney Bowes Group 1 Software July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.  (CASE STUDY) READ ABSTRACT |

The Secret to Reducing Churn: Leveraging Analytics for Better Customer Insight by Pitney Bowes Group 1 Software March 2013 - (Free Research) Leveraging analytics in your telecommunications business can greatly increase customer insight and improve the customer experience. This white paper details how you can benefit from using a proactive, customer focused, results-oriented analysis approach. View now to learn more!  (WHITE PAPER) READ ABSTRACT |

CW+: Quocirca report: Telecoms re-invention - optimising the online customer experience by ComputerWeekly.com August 2010 - (Free Research) As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers.  (WHITE PAPER) READ ABSTRACT |

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