Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Shenzhen Telecom by Pitney Bowes Group 1 Software July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.  (CASE STUDY) READ ABSTRACT |

Formalizing Operational Governance: Ensuring the Well-managed Enterprise by Vitria Technology, Inc. December 2008 - (Free Research) Operational Governance poses a significant challenge for businesses today, one that has considerable direct and indirect costs. With the advent of Vitria's Operational Governance Solution, a new class of governance is available.  (WHITE PAPER) READ ABSTRACT |

VoIP Without Hype: What Businesses Need to Know by Fonality Inc. August 2010 - (Free Research) It’s important to approach VoIP with your eyes wide open – to understand the technology involved, the investment required, and an affordable migration path to VoIP that will deliver value to your business, both short- and long-term, without compromising the quality of your communications. Read this paper to find out more.  (WHITE PAPER) READ ABSTRACT |

P&G “tapped” into HP’s best-in-class financial processes, enhanced productivity and cut costs by Hewlett-Packard Company September 2010 - (Free Research) This case study explains how the leading consumer packaged goods company Procter & Gamble (P&G) was able to improve service levels, advance speed to market, reduce operating costs, and more by enlisting the right partner to take on its transactional accounts payable (TAP) processes.  (CASE STUDY) READ ABSTRACT |

Retail Fashion Market RFID Solutions by Motorola, Inc. July 2008 - (Free Research) This whitepaper explains how Radio Frequency Identification (RFID) provides real-time inventory visibility so you can react quickly to inventory demand and stocking levels, helping ensure that the right product is available for your customers at the right  (WHITE PAPER) READ ABSTRACT |

Oracle Procurement and Spend Analytics by Oracle Corporation December 2011 - (Free Research) Through complete end-to-end insight into the factors that impact company performance, you can significantly reduce costs, enhance profitability, increase customer satisfaction and gain competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Automating Job Card Generation for Maintenance, Repair and Overhaul by Enigma, Inc. March 2008 - (Free Research) Manual job card generation processes significantly hamper maintenance efficiency and accuracy for A, B, C, and D checks alike, directly resulting in lost time, errors, and flight delays.  (WHITE PAPER) READ ABSTRACT |

Your Questions Answered: A Practical Guide to VOIP for Small to Medium Business by Avaya Inc. June 2008 - (Free Research) This white paper provides the critical questions to ask before implementing a VoIP system.  (WHITE PAPER) READ ABSTRACT |

Oracle Procurement & Spend Analytics by Oracle Corporation July 2008 - (Free Research) Oracle Procurement & Spend Analytics, part of the Oracle BI Applications product line, enables you to optimize supply side performance by integrating data from across the enterprise value chain—enabling executives, managers, and frontline employees to make more informed decisions. Read this data sheet for more.  (DATA SHEET) READ ABSTRACT |

SingTel Selects Alcatel-Lucent as Strategic Partner in IPTV Deployment by Alcatel-Lucent June 2009 - (Free Research) Read this case study to learn how SingTel, a major carrier in the Asia-Pacific region, overcame the challenges associated with providing new services and broadening their customer base. The solution allowed them to provide advanced IPTV features - including HD VoD - quickly and at aggressive prices, thereby affirming their place as a market leader.  (CASE STUDY) READ ABSTRACT |

NCR 2010 Consumer Research Reveals that Patients Want Self-Service to Better Manage Healthcare Expenses by NCR Corporation September 2010 - (Free Research) Patients seeking greater convenience when paying healthcare bills. New consumer research commissioned by NCR Corporation reveals that patients are increasingly seeking self-service convenience when managing the financial aspects of their healthcare experience. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Elavon Achieves Greater Business Agility with CA Data Center Automation by CA Technologies. October 2008 - (Free Research) Learn about a real-life example of how an automation architecture design that consolidates redundant, underperforming assets enabled one organization to meet the demands of an aggressive growth strategy while delivering high levels of service quality.  (WHITE PAPER) READ ABSTRACT |

A Step-By-Step Guide to Scaling Your Oracle Databases by Dell, Inc. July 2011 - (Free Research) This eBook provides a step-by-step guide for choosing the best scalability methods and approaches to ensure that cost-conscious administrators meet their two most important goals these days: making sure the project maximizes end user satisfaction while keeping expenses to a minimum.  (EBOOK) READ ABSTRACT |

Measuring and Improving Customer Satisfaction in the Insurance Industry by MarketTools, Inc. November 2009 - (Free Research) Learn how leading insurers use MarketTools® CustomerSat™ to gather and analyze feedback from customers to increase customer satisfaction, retain customers, and add to the bottom line.  (ANALYST BRIEF) READ ABSTRACT |

Customer Satisfaction with Application Delivery Controller Vendors by Citrix March 2010 - (Free Research) Enterprise Management Associates Report: "Customer Satisfaction with Application Delivery Controller Vendors" - shows how Citrix NetScaler beats F5 and Cisco in customer satisfaction. Discover why Citrix is superior in 16 out of 21 categories and tops the competition in Presales, Tech Support, Product, Technology, and Overall Business Value.  (ANALYST REPORT) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software by Parature, Inc. August 2008 - (Free Research) In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%.  (CASE STUDY) READ ABSTRACT |

GoToAssist Corporate - Remote Support Made Easy™ by GoToAssist July 2010 - (Free Research) Citrix® GoToAssist® Corporate™ is a comprehensive and secure remote support solution that helps businesses increase revenue and reduce costs while improving customer satisfaction and problem resolution times. Continue reading this product overview to learn more.  (PRODUCT OVERVIEW) READ ABSTRACT |

Workforce Management Patient Care & Enhanced Financial Performance by Infor March 2008 - (Free Research) Learn how comprehensive workforce management processes can transform common challenges of healthcare enterprise into opportunities. Discover how to improve the quality of patient care, meet regulatory compliances and reduce costs.  (WHITE PAPER) READ ABSTRACT |

Customer Satisfaction with Email Archiving Systems by Sunbelt Software August 2008 - (Free Research) Osterman Research surveyed organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving system. The goal is to help decision makers in their archiving evaluation process.  (WHITE PAPER) READ ABSTRACT |

Why Customer ‘Satisfaction’ is No Longer Good Enough by Oracle Corporation UK Ltd November 2012 - (Free Research) This white paper presents the findings of a survey by Oracle to see how European shoppers currently feel about their experiences with businesses. It reveals consumer preferences in terms of communicating with brands, issue resolution, the impact of poor customer service and what makes the ideal customer experience (CX).  (WHITE PAPER)

Sales and Operations Planning: The Key to Continuous Demand Satisfaction by SAP America, Inc. March 2007 - (Free Research) Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand.  (WHITE PAPER) READ ABSTRACT |

It's all about customer satisfaction by Hewlett-Packard Limited May 2013 - (Free Research) This brief video explores how high fashion brand Valentino improved its customer relations by developing and implementing a set of fully-integrated mobile apps. Watch now to discover the new technologies that supported Valentino's CRM initiatives.  (WEBCAST) READ ABSTRACT |

Andorra Telecom Increases Operational Efficiency and Improve Customer Satisfaction with Vitria’s Operational Intelligence and Exception Management Solutions by Vitria Technology, Inc. August 2011 - (Free Research) Check out this comprehensive case study to see how Vitria's Operational Intelligence and Exception Management Solutions helped Andorra Telecom increase their enterprise's customer service and operations.  (CASE STUDY) READ ABSTRACT |

System x Ranks #1 in Customer Satisfaction: x86 Server Customer Satisfaction Study by IBM June 2011 - (Free Research) In this white paper, TBR analyzed IBM’s competitive performance over the past seven quarters - and explains why IBM has consistently held the number 1 ranking in TBR's x86 server study on product reliability, quality, service excellence, and server value.  (WHITE PAPER) READ ABSTRACT |

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