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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Foglight - Application Management to Unify IT and the Business by Dell Software.
Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire more...
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10 Places SAP Customers Can Reduce Data Management Costs by Winshuttle, LLC

December 2008 - (Free Research)
This white paper highlights 10 key places SAP customers can reduce IT operational costs, with a focus on trimming support and data entry costs by automating data entry. 
(WHITE PAPER) READ ABSTRACT |

Using mobile phones to manage mobile workers’ expenses by ComputerWeekly.com

November 2010 - (Free Research)
The tool of choice to the highly mobile workforce is the  mobile phone. From customer contact and records keeping, through calendaring and scheduling to mapping and news feeds, the  mobile phone is usurping the laptop as the main point of technology for the road warrior. 
(WHITE PAPER) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact

February 2009 - (Free Research)
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". 
(WHITE PAPER) READ ABSTRACT |

Loss from Legacy Call Center Infrastructure by Genesys

September 2013 - (Free Research)
Is your legacy call center infrastructure limiting your organization's ability to increase efficiencies, reduce costs, and raise productivity? What's the true cost of a legacy call center? Answer these questions now by consulting this exclusive infographic. 
(WHITE PAPER) READ ABSTRACT |

How to Make Magic with VoIP: Weighing the Options by Cisco Systems, Inc.

January 2011 - (Free Research)
VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business. 
(WHITE PAPER) READ ABSTRACT |

Consolidating Service Provider Points of Presence Using Virtualization to Optimize and Consolidate Networks by Juniper Networks, Inc.

March 2010 - (Free Research)
This white paper outlines the challenges that service providers are facing in the points of presence (POP), and presents the results of the NSP study quantifying the operational and capital savings possible through POP consolidation with virtualization. Read this white paper to learn how to improve the efficiency of POPs through virtualization. 
(WHITE PAPER) READ ABSTRACT |

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

Presentation Transcript: Discover New Revenue Streams - Add Managed Hosting to your Managed Services by Verio

February 2010 - (Free Research)
In this presentation transcript, join Zeus Kerravala, of the Yankee Group, and Janine Soika, a channel marketing leader from Verio, for a quick discussion that will jumpstart your monthly revenue. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Juniper Networks EX4200 Line of Switches Deliver True Chassis Functionality in a Stackable Form Factor by Juniper Networks, Inc.

November 2010 - (Free Research)
Legacy Ethernet switches fail to meet emerging requirements. The Juniper Networks EX4200 line of Ethernet switches with Virtual Chassis technology combine the best of stackable and chassis-based switches. 
(WHITE PAPER) READ ABSTRACT |

Five Reasons It’s Time For Secure Single Sign-On by Ping Identity Corporation

July 2013 - (Free Research)
This white paper outlines five reasons why single sign-on is a smart choice for cloud apps – from improved security to increased customer engagement. Inside, discover how to dramatically increase the overall ROI and user adoption rate of cloud applications. 
(WHITE PAPER) READ ABSTRACT |

Why Workforce Management and Contact Centers Should go Hand-In-Hand with Customer Experiences by Aspect

March 2014 - (Free Research)
In this expert e-guide, learn why companies should focus on an "outside-in" approach to customer experience management (CEM) and workforce management. Discover how "workforce management gives you the tools to manage and optimize staff and, in doing so, keep your costs as low as possible" according to DMG Consulting's Donna Fluss. 
(EGUIDE) READ ABSTRACT |

Transaction integrity: The key to customer retention by Iron Mountain

March 2012 - (Free Research)
Read this insightful paper now to learn about the challenges surrounding the proper management of transaction documents, the benefits of optimized transaction protection and leveraging partners for storage and retrieval, individual case studies and so much more. 
(WHITE PAPER) READ ABSTRACT |

The Business Case for Desktop Integration: A practical solution with rapid ROI by Cicero Inc.

June 2009 - (Free Research)
This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically integrated structure, and the best architecture for achieving the maximum benefits. It examines two successful implementations where desktop application integration has produced measurable results. 
(WHITE PAPER) READ ABSTRACT |

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution

February 2009 - (Free Research)
This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. 
(WHITE PAPER) READ ABSTRACT |

Real-Time Transaction Inspection by Oversight Systems

Oversight Systems automates the analysis and testing of auditors and fraud examiners to reduce ongoing Sarbanes-Oxley compliance costs and provide quality assurance for financial operations. 
(SOFTWARE PRODUCT)

Retail Fashion Market RFID Solutions by Motorola, Inc.

January 2007 - (Free Research)
This whitepaper explains how Radio Frequency Identification (RFID) provides real-time inventory visibility so you can react quickly to inventory demand and stocking levels, helping ensure that the right product is available for your customers at the right 
(WHITE PAPER) READ ABSTRACT |

Data Center Migration and Consolidation by BlueArc Corp.

August 2009 - (Free Research)
In this presentation transcript, Ellen O'Brien interviews Bill Peldzus, Vice President of Data Center Services at GlassHouse Technologies. Bill talks about helping customers with data center migration and consolidation projects and names the two biggest challenges out there today - cost and expense and the overall complexity of a project. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Five Reasons Why the Cloud Is Ready For the Enterprise by Rackspace Hosting

July 2011 - (Free Research)
Access this exclusive resource to learn about 5 reasons why your organization can’t afford not to use the cloud any longer and discover the many benefits your competitors are gaining with the cloud, including reduced operating expenses, increased productivity, and much more. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc.

March 2008 - (Free Research)
Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation. 
(BOOK) READ ABSTRACT |

2008 ERP in the Mid-Market by Sage North America

January 2009 - (Free Research)
This report explores feedback from over 500 mid-size companies, and aims to serve as a roadmap to those that desire to reduce costs, and improving accuracy and delivery performance. 
(WHITE PAPER) READ ABSTRACT |

Getting expense management right by Concur Technologies (E-mail this company)

January 2014 - (Free Research)
This resource offers key insights and recommendations to help you get expense management right. Read on to uncover challenges with current expense management tools and learn what you can do to drive success. 
(WHITE PAPER) READ ABSTRACT |

CFO Executive Briefing: How confident are you about your company expenses? by Concur Technologies (E-mail this company)

April 2014 - (Free Research)
Miscalculations, human error, and outdated software can all add extra zeros to your expenses bill. This resource explores the risks of errors related to travel and entertainment (T&E) spending, and offers insight to help CFOs cut costs and fuel success. 
(WHITE PAPER) READ ABSTRACT |

Driving Cultural Changeto Achieve Travel andExpense Compliance in aLarge Company by Concur Technologies (E-mail this company)

October 2013 - (Free Research)
This brief article gives advice on ways to encourage travel and expense compliance in large organizations. This is done through finding a balance between people, policy and technology. 
(WHITE PAPER) READ ABSTRACT |

10 Reasons Large CompaniesUse Automated Travel andExpense Management Solutions by Concur Technologies (E-mail this company)

September 2013 - (Free Research)
This resources gives the most frequent reasons organizations adopt an automated travel and expense management solution. These reasons included improved security, compliance, and reduced costs. 
(WHITE PAPER) READ ABSTRACT |

A sample travel and expense policy template for large companies by Concur Technologies (E-mail this company)

December 2013 - (Free Research)
This resource outlines 12 considerations for creating an effective travel and expense policy, and offers recommendations to help you move forward. 
(WHITE PAPER) READ ABSTRACT |

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