In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 

While virtualization offers costs and agility benefits, it can also increase the risk and complexity of your existing environment. Is your computer security strategy and software able to keep up? In this resource, get an in-depth look into the virtualization security challenges, and discover how to develop a strategic approach for risk mitigation. 

Amid the ongoing impact of the sub-prime meltdown and the ensuing credit crunch, lenders are facing a much tougher market than has been seen for some time. Business Rules Management Systems (BRMS) can enhance risk management, lending process streamlining and flexibility. 

While SSH (Secure Shell) user keys are often used for granting system access for system administrators, many organizations lack the proper processes for effectively managing them, introducing a number of security risks. This paper highlights ten (10) technical challenges and risks related to public key authentication and how to address them.   

This week’s Computer Weekly examines research that suggests CEOs want to invest in IT more than ever, but still see CIOs as technical experts and not business people. We review SQL Server 2012 and ask if Microsoft's database software is catching its competitors as well as concluding our Buyer's Guide to data security. 

This white paper provides a general overview of SAM benefits, and then addresses the specific issues involved in getting SAM up and running in your organization. 

This white paper examines credit card fraud and details business rules-based fraud prevention and detection. 

This special eight-page indepent report from Computer Weekly, packed with graphs and diagrams, is essential reading for anyone doing business, or thinking of doing business with EMC. 

As of 2010, there are nearly three million unique forms of known malicious code, and thousands of new ones are discovered daily. The risk of being infected is greater than ever. The following are 10 common ways malicious code reach your private network that you need to be aware of. 

This issue looks at two areas of pain, gain and risk in server virtualization: I/O bottlenecks and virtualizing email systems.