ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales. 

Whether it's a security system, baggage handling application, order or vessel tracking downtime to applications supporting travel and transportation can throw off precisely timed schedules for travelers and shipments alike. This paper outlines six key tips for keeping travel and transportation logistics applications running without interruption. 

Learn how Key Energy Services, Inc., the largest rig-based oil well services company in the industry, is using Robot/SCHEDULE - the automated, job scheduler and batch management software across multiple platforms. 

This paper examines the major considerations manufacturers looking to add, upgrade of replace Enterprise Resource Planning (ERP) software should be aware of. By being cognizant of these aspects you'll ensure that you'll be able to select a solution that best fits your needs, both now and in the future. 

Read this whitepaper to learn how using Audit Tracking will give you greater SOX compliance. Rev Scheduler has built in audit facility and which allows for greater SOX compliance as all job definitions are audited and tracked. 

CA provides extended capabilities for users to address integration requirements, standardization of procedures, and compliance initiative in the data center through the combination of workflow and Workload Automation. 

This whitepaper discusses the requirements for a universal log management solution and specifically describes how ArcSight Logger 4 delivers on those requirements. A recent cyberespionage incident at Boeing Corporation is highlighted as an example. Read more to find out. 

Read this paper for compelling examples of how organizations foster collaboration between finance and IT to ensure successful strategic planning. 

By deploying advanced scheduling tools, healthcare institutions can reduce labor costs and improve the productivity of schedulers, staffers, and caregivers. 

This white paper examines the challenges of content protection and user acceptance of content protection technology. It provides an overview of Microsoft's Active Directory Rights Management Services (AD RMS) and its integration with Titus' Document Classification and Message Classification product suites. 

Read this white paper for several great tips for selecting the right ERP vendor for your organization. This paper breaks the process down into easy-to-follow steps, beginning with the basic questions decision-makers should ask.