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TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc..
CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more...
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Captaris® Alchemy®: Document Management Software by Captaris.
Captaris Alchemy gives organizations the power to archive, index and retrieve images, faxes, email, PDFs, and several other file types with an integrated and scalable more...
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Customer Support Solution by Extraview Corporation.
As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more...
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Astea Alliance Application Extensions by Astea International Inc. (E-mail this company)

Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention. 
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ISYS: Desktop Search Engine - Enterprise Search Tool by ISYS Search

ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks. 
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RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions (E-mail this company)

RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases. 
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2005 Trends & Directions in Web-Based Support by CRMindustry.com (E-mail this company)

June 2005 - (Free Research) While there's a wealth of rich, increasingly comprehensive technologies available enabling businesses to drive toward true service and support optimization, this paper discusses the decision to deploy and across what channels should depend on a strategy based on clearly defined goals.
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Strategies for Distributing Your Online Content: Why, Where and How by KnowledgeStorm Webinars (E-mail this company)

July 2006 - (Free Research) In this one hour Webcast, presented by Jeff Ramminger, EVP KnowledgeStorm, learn how you can develop more effective content, make it available more efficiently and influence the most important decision makers at the right stages of the buying process.
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Aldon Community Manager - Requirements Management & Incident by Aldon.

Aldon Community Manager is a Web-based requirements and incident management solution. Aldon Community Manager monitors change requests, manages approvals, associates requirements and projects, and provides workflow templates and essential infrastructure. 
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NetAcuity IP Intelligence Technology by Digital Element.

NetAcuity IP Intelligence provides the most comprehensive set of IP data available for targeted online advertising, content localization, geographic rights management, local search optimization, local ad serving, and enhanced analytics. 
(SOFTWARE PRODUCT) View Now

Best Practices for Delivering Interactive, Intelligent Documents by Exstream Software.

April 2008 - (Free Research) This paper will reveal new ideas and tactics for raising the impact of online and offline documents and detail three best practices for delivering interactive, intelligent documents at the point of sale. This document is a must read for senior deci…
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Archiving Chapter 4: Index and Search Software by Plasmon

May 2008 - (Free Research) Indexing creates catalogs of file content based on the metadata applied to content as it is stored and search combs through indexes, comparing criteria against metadata and presenting results to the user.
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Deploying F5 Networks BIG-IP Local Traffic Manager with WebAccelerator for Microsoft Office SharePoint Server 2007 by F5 Networks (E-mail this company)

December 2007 - (Free Research) One approach to improving overall system performance is the use of a class of Traffic Management Device commonly referred to as a WAN Accelerator. This paper details the results of using one such solution – the F5 Networks® BIG-IP® Local Traffic Manager™ (LTM™). Test results showed a significant increase in user-perceived performance.
(WHITE PAPER) READ ABSTRACT | View Now

Customer Support Solution by Extraview Corporation (E-mail this company)

As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform. 
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Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences by Extraview Corporation (E-mail this company)

For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform. 
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Bug Tracker Solution - Comprehensive Bug Tracking and Change Management by Extraview Corporation (E-mail this company)

As a leading Bug Tracking Solution for small companies to the world's largest organizations, the ExtraView Bug Tracker solution features comprehensive bug tracking and change management functionality based on the ExtraView platform. 
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Considerations For Hi-Rez Cameras And Networked Storage In An Overall Surveillance Solution by Adaptec, Inc.

June 2008 - (Free Research) This Webcast highlights the importance of having a stable storage infrastructure in your video surveillance system and the benefits that can be realized.
(WEBCAST) READ ABSTRACT | View Now

ERP for Successful Manufacturing by Xperia

June 2008 - (Free Research) Best of breed ERP systems not only allow you to evaluate material and labor costs, but also to analyze the cost impact of using alternate manufacturing locations and various materials suppliers.
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Podcast - Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company)

March 2006 - (Free Research) The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. This podcast describes how marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions.
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How Savvy Technology Marketers Can Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company)

October 2005 - (Free Research) The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions.
(WHITE PAPER) READ ABSTRACT | View Now

GFI MailSecurity by GFI Software, Inc.

GFI MailSecurity acts as an email firewall and provides mail security by protecting you from email viruses, exploits and threats, as well as email attacks targeted at your organization. 
(SOFTWARE PRODUCT) View Now

Intelligent Merchandising: Creating a Unique Shopping Experience, Part 3 by SAP America, Inc.

March 2008 - (Free Research) The amount of customer information available grows every day. Learn why it is critical for you to analyze and understand customer information in order to draw meaningful conclusions about consumer lifestyles, buying habits and shopping behaviours.
(WHITE PAPER) READ ABSTRACT | View Now

IT HelpDesk Solution by Extraview Corporation (E-mail this company)

ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers. 
(ASP & SOFTWARE PRODUCT) View Now

ROC Rhapsody™ by ROC Software

ROC Software provides a top solution that masters both print and digital output management: ROC Rhapsody™ Document Output Management. 
(SOFTWARE PRODUCT) View Now

Enterprise Marketing Management (EMM): Effectively Strategize and Execute Marketing Activities by Aprimo, Inc.

June 2008 - (Free Research) An EMM application can lead marketers through a process of translating a creative/business strategy into a concrete set of marketing outputs.
(WHITE PAPER) READ ABSTRACT | View Now

Solera DeepSee – The World’s First Search Engine for Data-in-motion by Solera Networks

Introducing Solera DeepSee, the first and only solution that allows authorized professionals complete visibility into all network traffic, even on high-speed networks. It provides Google-like simplicity so anyone can view network communications. 
(ASP & SOFTWARE PRODUCT) View Now

ExtraView Bug Tracker by Extraview Corporation.

The ExtraView Bug Tracker solution was developed upon the ExtraView platform, Designed for the Web, all features, including all administrative features, are accessible through a standard Web browser interface. 
(ASP & SOFTWARE PRODUCT) View Now

Defect Tracker by Extraview Corporation.

ExtraView Defect Tracker provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web. 
(ASP & SOFTWARE PRODUCT) View Now

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