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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 11, 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

IBM DeveloperWorks by IBM June 09, 2011 - (Free Research) The Internet provides great opportunities for networking and learning – and IT is no different. Register now for developerWorks and create your profile for access, not only to articles, webcasts and software downloads, but also a wealth of other IT professionals.  (DOWNLOAD) READ ABSTRACT |

Project Manager Toolkit by AtTask January 19, 2012 - (Free Research) Learn what other project managers are doing to increase team productivity and maximize resources by downloading this free toolkit from AtTask.  This collection of whitepapers, webcasts, and success stories will provide you with insights and best practices to help you increase productivity, reduce costs, and ensure project success.  (RESOURCE CENTER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 27, 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

Storage Decisions University by SearchStorage.com February 09, 2012 - (Free Research) Storage Decisions University is a new online, "always on" learning environment designed to provide step-by-step learning content to storage decision makers affected by everyday backup challenges. The content in this virtual environment is there for you to read, listen to, watch or download at your convenience.  (VIRTUAL SEMINAR) READ ABSTRACT |

Application Lifecycle Management Webcast Series by Hewlett-Packard Company August 13, 2009 - (Free Research) This new webcast series for Quality Management and Testing Professionals, will explore the extensive new capabilities required to keep pace with today's dynamic applications environment.  (WEBCAST)

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 30, 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

Lotus Mobile Solutions Webcast Series by IBM August 16, 2010 - (Free Research) Check out this series of webcasts for a brief overview of the Lotus software solutions available for a variety of industry-leading mobile devices.  (RESOURCE CENTER) READ ABSTRACT |

Security visualisation by ComputerWeekly.com January 18, 2013 - (Free Research) This article in our Royal Holloway Information Security Thesis series shows how to generate a visual representation of a dataset and use visualisation in the evaluation of known security vulnerabilities.  (ESSENTIAL GUIDE) READ ABSTRACT |

Stories That Move Mountains: Improve your presentation skills by ComputerWeekly.com November 09, 2012 - (Free Research) Learn how to make your presentation stand out from the crowd and make 'death by slide presentation' a thing of the past with this book extract especially written for IT professionals.  (BOOK) READ ABSTRACT |

Global lessons in eHealth implementation by ComputerWeekly.com April 02, 2012 - (Free Research) This report from KPMG, packed with case studies, looks at the drivers for innovation in e-health.  (JOURNAL ARTICLE)

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 27, 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

Seven Reports Every Supply Chain Executive Needs by IBM February 22, 2011 - (Free Research) Learn how IBM Cognos solutions can harness data from multiple systems, wrapping the critical information into easy-to-understand reports that help you identify and respond to trends as they are happening. Download this white paper now and see examples of seven essential supply chain reports designed to answer your most pressing questions.  (WHITE PAPER) READ ABSTRACT |

It's all about customer satisfaction by Hewlett-Packard Limited May 20, 2013 - (Free Research) This brief video explores how high fashion brand Valentino improved its customer relations by developing and implementing a set of fully-integrated mobile apps. Watch now to discover the new technologies that supported Valentino's CRM initiatives.  (WEBCAST) READ ABSTRACT |

Tips on Implementing Database Auditing to Address Security & Compliance Requirements  by IBM December 03, 2010 - (Free Research) Implementing Database Security and Auditing (Elsevier Digital Press) is the definitive guide for information security professionals, DBAs and auditors. You can now download Chapter 12, “Auditing Categories”.  In this chapter, you’ll learn which audit logging trails you need to address key security and compliance requirements.  (BOOK) READ ABSTRACT |

Bringing the Power of SAS® to Hadoop by SAS Institute Inc. July 23, 2012 - (Free Research) Hadoop is a software framework for running apps on large clusters of commodity hardware, providing a distributed file system that can store data across hundreds or thousands of servers. Hadoop handles big data, fast. This paper outlines the business benefits of Hadoop and why it should become a part of your big data strategy today.  (WHITE PAPER) READ ABSTRACT |

How to Effectively Secure Electronic Health Records by HP and Intel February 29, 2012 - (Free Research) In the ongoing effort to reach HIPPA Electronic Medical Record (EMR) compliance standards, one of the biggest concerns is security. Download this whitepaper to see how to develop a blanket of security for patients and your reputation through leveraging best practices for automated threat protection!  (WHITE PAPER) READ ABSTRACT |

Delivering Quality Leads, Not Just Quantity: The Interactive Value of Webinars by Citrix Online December 01, 2008 - (Free Research) Using interactive media such as Webinars can help marketers effectively balance quality with quantity when it comes to lead generation. Download the white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Unraveling Web Malware by FireEye September 2008 - (Free Research) There's no denying the rapid rise in the use of Web-based blended threats to compromise client browsers and operating systems. Increasing use of Web 2.0 technologies, syndicated, iframes, third-party widgets - all of these proliferate malicious software.  (WHITE PAPER) READ ABSTRACT |

Agile Project Management for Government by ComputerWeekly.com March 2013 - (Free Research) Brian Wernham shows how an agile  approach can incrementally deliver large mission and safety critical technology solutions.  (BOOK) READ ABSTRACT |

Smartself-service – a guide for buyers by ComputerWeekly.com March 2013 - (Free Research) Analysts Rob Bamforth and Clive Longbottom offer a checklist for assessing suppliers for smart-self service projects.  (ANALYST REPORT) READ ABSTRACT |

Accenture Technology Vision 2013 by ComputerWeekly.com February 2013 - (Free Research) Accenture's technology vision assesses the impact of digital technology on the enterprise in 2013 and offers action points for CIOs and business leaders.  (IT BRIEFING) READ ABSTRACT |

World-Class EA: The Agile Enterprise by ComputerWeekly.com February 2013 - (Free Research) Agile is about more than software development, it's a mindset. This report from the Open Group explains how to apply agile techniques and best practices to the enterprise.  (ESSENTIAL GUIDE) READ ABSTRACT |

Advanced cyber-security intelligence by ComputerWeekly.com July 2012 - (Free Research) Analysts Bob Tarzey and Clive Longbottom look at the business case for rolling out next security information and event management tools.  (ANALYST REPORT) READ ABSTRACT |

How Micro-Electro-Mechanical systems are taking over mobile devices by ComputerWeekly.com February 2012 - (Free Research) <p>In this report extract Juniper Research looks at the growing use of MEMS (micro-electro-mechanical systems) in mobile devices, tables, laptops and notebooks.</p> <p> </p>  (ANALYST BRIEF) READ ABSTRACT |

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