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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

IBM DeveloperWorks by IBM

June 09, 2011 - (Free Research)
The Internet provides great opportunities for networking and learning – and IT is no different. Register now for developerWorks and create your profile for access, not only to articles, webcasts and software downloads, but also a wealth of other IT professionals. 
(DOWNLOAD) READ ABSTRACT |

Project Manager Toolkit by AtTask

January 19, 2012 - (Free Research)
Learn what other project managers are doing to increase team productivity and maximize resources by downloading this free toolkit from AtTask.  This collection of whitepapers, webcasts, and success stories will provide you with insights and best practices to help you increase productivity, reduce costs, and ensure project success. 
(RESOURCE CENTER) READ ABSTRACT |

Application Lifecycle Management Webcast Series by Hewlett-Packard Company

August 13, 2009 - (Free Research)
This new webcast series for Quality Management and Testing Professionals, will explore the extensive new capabilities required to keep pace with today's dynamic applications environment. 
(WEBCAST)

Hands-on Oracle Application Express security by ComputerWeekly.com

November 01, 2013 - (Free Research)
This book extract demonstrates how Oracle Application Express (APEX) can be vulnerable to SQL injection, using sample code. 
(BOOK) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

Lotus Mobile Solutions Webcast Series by IBM

August 16, 2010 - (Free Research)
Check out this series of webcasts for a brief overview of the Lotus software solutions available for a variety of industry-leading mobile devices. 
(RESOURCE CENTER) READ ABSTRACT |

Security visualisation by ComputerWeekly.com

January 18, 2013 - (Free Research)
This article in our Royal Holloway Information Security Thesis series shows how to generate a visual representation of a dataset and use visualisation in the evaluation of known security vulnerabilities. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Stories That Move Mountains: Improve your presentation skills by ComputerWeekly.com

November 09, 2012 - (Free Research)
Learn how to make your presentation stand out from the crowd and make 'death by slide presentation' a thing of the past with this book extract especially written for IT professionals. 
(BOOK) READ ABSTRACT |

Global lessons in eHealth implementation by ComputerWeekly.com

April 02, 2012 - (Free Research)
This report from KPMG, packed with case studies, looks at the drivers for innovation in e-health. 
(JOURNAL ARTICLE) READ ABSTRACT |

Seven Reports Every Supply Chain Executive Needs by IBM

February 22, 2011 - (Free Research)
Learn how IBM Cognos solutions can harness data from multiple systems, wrapping the critical information into easy-to-understand reports that help you identify and respond to trends as they are happening. Download this white paper now and see examples of seven essential supply chain reports designed to answer your most pressing questions. 
(WHITE PAPER) READ ABSTRACT |

Tips on Implementing Database Auditing to Address Security & Compliance Requirements  by IBM

December 03, 2010 - (Free Research)
Implementing Database Security and Auditing (Elsevier Digital Press) is the definitive guide for information security professionals, DBAs and auditors. You can now download Chapter 12, “Auditing Categories”.  In this chapter, you’ll learn which audit logging trails you need to address key security and compliance requirements. 
(BOOK) READ ABSTRACT |

Server Virtualization: Top 3 Things to Know Before you Start by Dell, Inc. and Intel®

July 25, 2013 - (Free Research)
This whitepaper covers the top three things you need to know before virtualizing your data center 
(WHITE PAPER) READ ABSTRACT |

Addressing Data Security In The Cloud And Low Cost Large File Transfer by SearchSecurity.com

October 10, 2013 - (Free Research)
The location of cloud storage can play a huge part in cost as well as security. Delivering large files from non-scrutinized locations can compromise sensitive data in more ways than not. 
(EGUIDE) READ ABSTRACT |

How to Effectively Secure Electronic Health Records by HP and Intel

February 29, 2012 - (Free Research)
In the ongoing effort to reach HIPPA Electronic Medical Record (EMR) compliance standards, one of the biggest concerns is security. Download this whitepaper to see how to develop a blanket of security for patients and your reputation through leveraging best practices for automated threat protection! 
(WHITE PAPER) READ ABSTRACT |

Air Transport Industry Insights 2014 by ComputerWeekly.com

May 01, 2014 - (Free Research)
This report from SITA looks at the impact of business intelligence on airlines and airports. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Managing IT projects for business change. Dealing with trouble. by ComputerWeekly.com

April 22, 2014 - (Free Research)
Jeff Morgan and Chris Dale offer advice on managing unanticipated events that can disrupt IT projects in this extract from their book, Managing IT Projects for Business Change. 
(PRESENTATION) READ ABSTRACT |

Inspiring disruption: Tech Trends 2014 by ComputerWeekly.com

February 26, 2014 - (Free Research)
This in depth study from Deloitte assesses the top 10 business technology trends in 2014 ranging from the role of the CIO to the impact pf wearable technology. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Transformation Through Innovation by ComputerWeekly.com

December 09, 2013 - (Free Research)
David Cooper, CIO of British Gas discusses how to transform an IT organisation into an innovative force within a business while reducing the cost of change in this PowerPoint presentation. 
(PRESENTATION) READ ABSTRACT |

CW buyer's guide: data management by ComputerWeekly.com

August 27, 2013 - (Free Research)
A data management platform is a centralised computing system for collecting, integrating and managing large sets of structured and unstructured data from disparate sources. Effective use of such information management systems will provide access to consistent, accurate and current data. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Agile Project Management for Government by ComputerWeekly.com

March 22, 2013 - (Free Research)
Brian Wernham shows how an agile  approach can incrementally deliver large mission and safety critical technology solutions. 
(BOOK) READ ABSTRACT |

Smartself-service – a guide for buyers by ComputerWeekly.com

March 04, 2013 - (Free Research)
Analysts Rob Bamforth and Clive Longbottom offer a checklist for assessing suppliers for smart-self service projects. 
(ANALYST REPORT) READ ABSTRACT |

Accenture Technology Vision 2013 by ComputerWeekly.com

February 19, 2013 - (Free Research)
Accenture's technology vision assesses the impact of digital technology on the enterprise in 2013 and offers action points for CIOs and business leaders. 
(IT BRIEFING) READ ABSTRACT |

World-Class EA: The Agile Enterprise by ComputerWeekly.com

February 11, 2013 - (Free Research)
Agile is about more than software development, it's a mindset. This report from the Open Group explains how to apply agile techniques and best practices to the enterprise. 
(ESSENTIAL GUIDE) READ ABSTRACT |

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