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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

Forrester - A Custom Technology Profile: Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

IBM DeveloperWorks by IBM

June 09, 2011 - (Free Research)
The Internet provides great opportunities for networking and learning – and IT is no different. Register now for developerWorks and create your profile for access, not only to articles, webcasts and software downloads, but also a wealth of other IT professionals. 
(DOWNLOAD) READ ABSTRACT |

Project Manager Toolkit by AtTask

January 19, 2012 - (Free Research)
Learn what other project managers are doing to increase team productivity and maximize resources by downloading this free toolkit from AtTask.  This collection of whitepapers, webcasts, and success stories will provide you with insights and best practices to help you increase productivity, reduce costs, and ensure project success. 
(RESOURCE CENTER) READ ABSTRACT |

Application Lifecycle Management Webcast Series by Hewlett-Packard Company

August 13, 2009 - (Free Research)
This new webcast series for Quality Management and Testing Professionals, will explore the extensive new capabilities required to keep pace with today's dynamic applications environment. 
(WEBCAST)

Hands-on Oracle Application Express security by ComputerWeekly.com

November 01, 2013 - (Free Research)
This book extract demonstrates how Oracle Application Express (APEX) can be vulnerable to SQL injection, using sample code. 
(BOOK) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

Security visualisation by ComputerWeekly.com

January 18, 2013 - (Free Research)
This article in our Royal Holloway Information Security Thesis series shows how to generate a visual representation of a dataset and use visualisation in the evaluation of known security vulnerabilities. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Frost and Sullivan Best Practices Research: 2013 Global Workload Management Technology Innovation Award by Genesys

August 14, 2013 - (Free Research)
Managing each customer service agent's workload has become a priority for customer-focused companies, as more customers and more channels of communication are common. In this resource, explore how successful workload management can help your service organization address the challenges of modern customer relationship management (CRM). 
(WHITE PAPER) READ ABSTRACT |

Lotus Mobile Solutions Webcast Series by IBM

August 16, 2010 - (Free Research)
Check out this series of webcasts for a brief overview of the Lotus software solutions available for a variety of industry-leading mobile devices. 
(RESOURCE CENTER) READ ABSTRACT |

Stories That Move Mountains: Improve your presentation skills by ComputerWeekly.com

November 09, 2012 - (Free Research)
Learn how to make your presentation stand out from the crowd and make 'death by slide presentation' a thing of the past with this book extract especially written for IT professionals. 
(BOOK) READ ABSTRACT |

Global lessons in eHealth implementation by ComputerWeekly.com

April 02, 2012 - (Free Research)
This report from KPMG, packed with case studies, looks at the drivers for innovation in e-health. 
(JOURNAL ARTICLE) READ ABSTRACT |

Seven Reports Every Supply Chain Executive Needs by IBM

February 22, 2011 - (Free Research)
Learn how IBM Cognos solutions can harness data from multiple systems, wrapping the critical information into easy-to-understand reports that help you identify and respond to trends as they are happening. Download this white paper now and see examples of seven essential supply chain reports designed to answer your most pressing questions. 
(WHITE PAPER) READ ABSTRACT |

Tips on Implementing Database Auditing to Address Security & Compliance Requirements  by IBM

December 03, 2010 - (Free Research)
Implementing Database Security and Auditing (Elsevier Digital Press) is the definitive guide for information security professionals, DBAs and auditors. You can now download Chapter 12, “Auditing Categories”.  In this chapter, you’ll learn which audit logging trails you need to address key security and compliance requirements. 
(BOOK) READ ABSTRACT |

How to Effectively Secure Electronic Health Records by HP and Intel

February 29, 2012 - (Free Research)
In the ongoing effort to reach HIPPA Electronic Medical Record (EMR) compliance standards, one of the biggest concerns is security. Download this whitepaper to see how to develop a blanket of security for patients and your reputation through leveraging best practices for automated threat protection! 
(WHITE PAPER) READ ABSTRACT |

Cisco Live Milan: IOE, SDN, and a lot of Wine by Cisco Systems, Inc.

February 10, 2014 - (Free Research)
This valuable resource details the revelations brought on regarding the Internet of Everything, Big Data and more at a recent Cisco sponsored conference in Italy. 
(WHITE PAPER)

VMware and IBM System x: An Innovative Foundation for Modern IT by VMware, Inc.

March 04, 2014 - (Free Research)
This webcast covers the role virtualization can play in making your data center more manageable and efficient. 
(WEBCAST) READ ABSTRACT |

Inspiring disruption: Tech Trends 2014 by ComputerWeekly.com

February 26, 2014 - (Free Research)
This in depth study from Deloitte assesses the top 10 business technology trends in 2014 ranging from the role of the CIO to the impact pf wearable technology. 
(ESSENTIAL GUIDE) READ ABSTRACT |

VMware vCloud Implementation Example by VMware, Inc.

July 16, 2013 - (Free Research)
This reference guide provides an implementation example for deploying a private cloud in your VMware environment. Download now for a definition of vCloud and details about the architectural components and requirements for initial implementation. 
(WHITE PAPER) READ ABSTRACT |

Unraveling Web Malware by FireEye

September 2008 - (Free Research)
There's no denying the rapid rise in the use of Web-based blended threats to compromise client browsers and operating systems. Increasing use of Web 2.0 technologies, syndicated, iframes, third-party widgets - all of these proliferate malicious software. 
(WHITE PAPER) READ ABSTRACT |

The CIO Perspective on Cloud Strategies by SearchCIO.com

January 2014 - (Free Research)
This expert e-zine covers the future of the cloud and presents a series of articles that deal with preparing for the cloud and much more. 
(EZINE) READ ABSTRACT |

Transformation Through Innovation by ComputerWeekly.com

December 2013 - (Free Research)
David Cooper, CIO of British Gas discusses how to transform an IT organisation into an innovative force within a business while reducing the cost of change in this PowerPoint presentation. 
(PRESENTATION) READ ABSTRACT |

CW buyer's guide: data management by ComputerWeekly.com

August 2013 - (Free Research)
A data management platform is a centralised computing system for collecting, integrating and managing large sets of structured and unstructured data from disparate sources. Effective use of such information management systems will provide access to consistent, accurate and current data. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Agile Project Management for Government by ComputerWeekly.com

March 2013 - (Free Research)
Brian Wernham shows how an agile  approach can incrementally deliver large mission and safety critical technology solutions. 
(BOOK) READ ABSTRACT |

Smartself-service – a guide for buyers by ComputerWeekly.com

March 2013 - (Free Research)
Analysts Rob Bamforth and Clive Longbottom offer a checklist for assessing suppliers for smart-self service projects. 
(ANALYST REPORT) READ ABSTRACT |

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