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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

September 16, 2009 - (Free Research)
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. 
(WHITE PAPER) READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

January 24, 2012 - (Free Research)
Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees. 
(WHITE PAPER) READ ABSTRACT |

Legacy Remote Control Tools: Not Built for Today’s Helpdesk by LogMeIn, Inc.

January 11, 2011 - (Free Research)
This paper explores the challenges and hidden costs of supporting a remote workforce with legacy tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to reduce costs. 
(WHITE PAPER) READ ABSTRACT |

Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel

August 2008 - (Free Research)
TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price. 
(WHITE PAPER) READ ABSTRACT |

Verity Credit Union Streamlines Application Access, Reduces Helpdesk Costs and Improves Customer Service by Imprivata

February 2010 - (Free Research)
This case study shares one credit union's experience with an authentication solution that helped it efficiently manage user access across all applications without hindering productivity or adding costs. 
(WHITE PAPER) READ ABSTRACT |

Customer Spotlight - Learn How SSO and Authentication Helped Mackenzie Health Strike a Balance between Access and Security by Imprivata

February 2014 - (Free Research)
This case study feature Mackenzie Health's experience transitioning to an automated access management system with single sign-on (SSO) capabilities to ensure security, improve workflows, and reduce helpdesk calls and costs. 
(WHITE PAPER) READ ABSTRACT |

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.

September 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. 
(CASE STUDY) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 2009 - (Free Research)
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Mobile Device Support by LogMeIn, Inc.

February 2012 - (Free Research)
Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Mobile Device Support by LogMeIn, Inc.

February 2012 - (Free Research)
Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter. 
(WHITE PAPER) READ ABSTRACT |

10 Things IT Should Be Doing (but isn't) by Varonis

September 2008 - (Free Research)
Check out this brief paper to learn the ten must-do actions for maximizing unstructured data protection. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: The Power of Universal Patterns and Models for Master Data Management by Embarcadero Technologies, Inc.

October 2009 - (Free Research)
In this presentation transcript featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization's needs. Discover how to improve quality and reduce management costs by re-using patterns. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Running A Fully Controlled Windows Desktop Environment with Application Whitelisting by Bit9, Inc.

June 2009 - (Free Research)
Getting control over desktop PCs is fast becoming a major strategic objective of CIOs and IT departments. This whitepaper will discuss “The Five Elements of Desktop Control” and how each are required in order to fully realize the benefits of a controlled environment. 
(WHITE PAPER) READ ABSTRACT |

Balancing Risk and Innovation with Sourcing Alternatives: Helping IT managers and CIOs raise the ROI of IT by IBM

December 2010 - (Free Research)
This paper explains how clients can balance risk and innovation through the use of services from IBM. 
(WHITE PAPER) READ ABSTRACT |

Service excellence and Managed Print Services by ComputerWeekly.com

September 2012 - (Free Research)
First class service and support is essential in a managed print service, say analysts Louella Fernandes and Clive Longbottom. 
(ANALYST REPORT) READ ABSTRACT |

Re-birth of the IT Budget? by ComputerWeekly.com

June 2010 - (Free Research)
Against a backdrop of an increased use of software that is generally more sophisticated, flexible, scalable and easy to integrate than in times gone by, this research set out to explore the impact of having to maintain a plethora of different software solutions from different vendors in today’s cash-strapped corporate environment. 
(WHITE PAPER) READ ABSTRACT |

Re-birth of the IT Budget? by ComputerWeekly.com

June 2010 - (Free Research)
Against a backdrop of increased use of software that is generally more sophisticated, flexible, scalable and easy to use than it was 5 years ago, this research set out to explore the impact of having to maintain a plethora of different software solutions in today’s cash-strapped corporate environment. 
(WHITE PAPER) READ ABSTRACT |

Optim Data Growth Solution for Oracle's PeopleSoft Enterprise by IBM

IBM's Optim™Data Growth Solution for Oracle's PeopleSoft Enterprise provides proven archiving capabilities. Now you can align continuous control of your PeopleSoft data with business objectives to optimize performance, mitigate risks and control costs. 
(SOFTWARE PRODUCT)

Optim Data Growth Solution for Oracle E-Business Suite by IBM

Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information. 
(SOFTWARE PRODUCT)

Self-Management of Passwords (SMOP) Version 1.1 by turbo-IT Corporation

May 2011 - (Free Research)
Active Directory users often have their accounts locked out or forget their passwords.  This download empowers users to perform self service password resets and unlock their accounts eliminating helpdesk calls resulting in increased productivity and reduced costs. 
(DEMO) READ ABSTRACT |

Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation

April 2009 - (Free Research)
This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance. 
(WHITE PAPER) READ ABSTRACT |

Business Ready Solutions for Virtual Infrastructure Availability Using Dell™ PowerEdge™ Servers, Dell Powervault™ Storage, and VMware vSphere™ by Dell, Inc. and Intel®

July 2009 - (Free Research)
This white paper presents an example configuration and best practices for deploying and configuring a highly available architecture using an example solution configuration and then discussing how the configuration helps in maximizing uptime. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript of APM Best Practices: Real-World Examples of Successful APM Strategies by Hewlett-Packard Company

August 2010 - (Free Research)
This presentation transcript explains how organizations can reduce service disruptions and improve IT management through application and performance monitoring. Discover tools that can be leveraged to lower infrastructure costs while delivering other business benefits. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

SSO Vendor Evaluator’s Guide by Imprivata

February 2014 - (Free Research)
Access this checklist for key qualities you should be looking for in a single sign-on (SSO) solution to help you evaluate vendors. 
(WHITE PAPER) READ ABSTRACT |

E-Book: The New Best Practices for Document Imaging, OCR, and Scanning by Nuance

July 2011 - (Free Research)
Successful document management begins with efficient and well-managed document imaging, scanning and capture processes. This eBook examines the latest trends in document imaging and scanning, as well as optical character recognition (OCR), and provides expert advice on best practices in those areas. 
(EBOOK)

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