This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. 

This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs. 

Fighting against today’s threats requires more proactive, innovated strategies. But oftentimes, organizations are stuck with legacy implementations that can’t scale to meet demands. In this data sheet, discover how to enable advanced SIEM for mid-sized organizations and departmental deployments in large enterprises with Sensage Swift. 

This paper outlines the common CCNA-level commands that you should be familiar with when troubleshooting. 

Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker. 

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. 

Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. 

Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. 

Virtualisation has made disaster recovery planning more important than ever before. This ebook presents key findings concerning the implications of a disruption and offers best practices for properly protecting your virtual environment. 

Access today’s cheat sheet to discover top strategies on how you can improve the efficiency of your systems management environment and become more productive. 

The CIO's role becomes more strategic as organizations use information to create a competitive advantage. This paper – using evidence from benchmarks created with IBM to test WebFOCUS' performance on System z running z/OS and Linux – helps CIOs to balance demands for information accessibility and processing power. 

This industry leading and innovative data virtualization approach to data integration enables you to more efficiently and effectively leverage valuable data that is scattered throughout your organization. 

This brief paper details the challenges of traditional file sharing systems and highlights an enterprise collaboration tool that can better meet content management challenges.