Virtualisation has made disaster recovery planning more important than ever before. This ebook presents key findings concerning the implications of a disruption and offers best practices for properly protecting your virtual environment. 

Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc. 

Meeting room technology problems are a genuine and largely ignored burden on large British organisations - a single IT manager is called upon to solve 447.2 incidents a year per company. 

The CIO's role becomes more strategic as organizations use information to create a competitive advantage. This paper – using evidence from benchmarks created with IBM to test WebFOCUS' performance on System z running z/OS and Linux – helps CIOs to balance demands for information accessibility and processing power. 

This paper will help you discover what your vital records are through a list of questions you should ask yourself in determining which records fall into this category. You also will learn about the inherent risks associated with inadequate preservation and how to implement an effective and efficient vital records program for your organization. 

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. 

<p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p> 

Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 

Business rules management systems (BRMSs) help organizations gain real-time insight into application performance and incorporate automation strategies into their processes. Read this white paper to learn more about the budget-friendly open source options when it comes to integrating business events with automated decision-making. 

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 

Read this white paper to learn about the real-time analytics capabilities of complex event processing (CEP) and discover how this technology can be leveraged for business agility, particularly for algorithm monitiring in hte trading industry.