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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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Foglight - Application Management to Unify IT and the Business by Dell Software.
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The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist

November 30, 2010 - (Free Research)
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more! 
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Better Insights and Alignment with Business Intelligence and Scorecards by Oracle Corporation

May 01, 2011 - (Free Research)
This paper discusses how traditional BI systems with disconnected capabilities fall short at monitoring, aligning and benchmarking performance. Learn how Oracle BI 11g is designed to help today's organizations drive profitable growth, change, and many other operational and functional performance goals. 
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BIRT Performance Analytics: Self-Service Business Intelligence That Drives Real Performance Improvement by Actuate

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Journal of Management Excellence - Introducing Management Excellence by Oracle Corporation

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How Does your Service Measure Up? Getting to Grips with Metrics by GoToAssist

July 19, 2011 - (Free Research)
This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery. 
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Zen and the Art of the Balanced Scorecard by Oracle Corporation

October 01, 2010 - (Free Research)
As much an art as a science, the balanced scorecard is a living process that must be adaptive to constantly changing external forces and internal course corrections. You learn as you go. This paper contains a few guiding principles that will help you along the way. 
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Zen and the Art of the Balanced Scorecard by Oracle Corporation

December 01, 2008 - (Free Research)
Today the use of balanced scorecards for performance management has become a hallmark of a well-run company. This paper will provide guiding principles to help your company's overall performance. 
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Putting Content to Work - ECM UserNet 2011 by IBM

May 20, 2011 - (Free Research)
ECM UserNet 2011 is the premier Enterprise Content Management event for generating better business decisions. Backed by 25 years of user group history, this event promises to be the biggest IBM ECM knowledge exchange yet and one you won't want to miss. 
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Realize positive ROI on your SOA investments by Vitria Technology, Inc.

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This white paper discusses the steps to achieve greater operational visibility to better meet customer requirements and enhance business responsiveness. 
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Monitoring Trading Partner Agreements - Using Business Intelligence to Enhance BAM Activities by Information Builders

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This white paper will explain what to look for in a complete integration platform and how to use BI technology in conjunction with BAM tools to achieve zero information latency and self-correcting processes. 
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Human Capital Management: How Top Organizations Drive Company Profits Efficiently by SAP America, Inc.

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The study finds that the best human capital management organizations constantly reassess their processes to strike a balance in the drive to optimize efficiency, cost, and service delivery in a continually changing environment. 
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Understanding how advanced analytics can transform your business by SAP America, Inc.

June 2011 - (Free Research)
This eBook focuses on how organizations should leverage the new breed of advanced analytics tools, including in-memory analytics, in-database analytics and complex event processing. 
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Realizing the Economic Benefits of Oracle Enterprise Manager Ops Center by Oracle Corporation

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This paper examines areas of potential optimization, shows how day-to-day IT management processes can contribute to – rather than detracts from – that optimization, and provides an ROI analysis with an example scenario based on actual deployments. 
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Optimizing PC Performance with Simple Benchmarking Processes by Intel Corporation

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Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process. 
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Benchmarking in the contact center: Tips for managing what you measure by Avaya

December 2010 - (Free Research)
Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project. 
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Foglight - Application Management to Unify IT and the Business by Dell Software

Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire application infrastructure to the true root-cause of a problem. 
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IBM® Cognos Financial Statement Reporting (FSR) and British Airways by IBM

June 2011 - (Free Research)
Through the years, accounting standards have changed and older processes need to be refined with the new complexities. This paper discovers how to maintain a master annual report without the risk of inaccuracies with data consolidation. 
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Utah Flash Looks Forward To Sell-Out Crowds With Sugar Professional by SugarCRM Inc.

November 2010 - (Free Research)
Read this case study to learn how Utah Flash switched from a legacy system of Excel spreadsheets and hard copy season ticket holder forms to Sugar Professional to  track leads and acquire new customers. Continue reading to learn how Utah Flash is now looking forward to sell-out crowds with Sugar Professional. 
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Business Intelligence: The Strategic Imperative for CIOs by Information Builders

January 2007 - (Free Research)
Business intelligence (BI) allows organizations to integrate applications and databases essential to users and enables analysis of information to optimize decision-making. 
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Presentation Transcript: Demystifying the path to a JBoss Intelligent, Integrated Enterprise by Red Hat

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Review this presentation transcript to learn how to eliminate siloed information, automate business processes and improve decision making with a service-oriented architecture (SOA), enhanced data services, and a business rules management system (BRMS). 
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Computer Weekly 24 January 2012: Has Microsoft succeeded with Trustworthy Computing? by ComputerWeekly.com

January 2012 - (Free Research)
In this week’s Computer Weekly, we mark the 10th anniversary of Microsoft’s Bill Gates announcing the Trustworthy Computing initiative, and ask if it has made IT more secure. We look at what Oracle’s latest developments mean for its software users running rivals’ servers, and conclude our Buyer’s Guide to IT consumerisation. Download the issue now. 
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Oracle Hyperion Performance Scorecard by Oracle Corporation

December 2008 - (Free Research)
To regularly monitor and measure performance, senior managers require a link between their company’s strategic and operational plans. Oracle Hyperion Performance Scorecard can help you define a methodology-neutral strategy and measure performance against goals, monitor progress on a regular basis, and communicate across your entire enterprise. 
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Business Intelligence: The Strategic Imperative for CIOs by Information Builders Inc. (E-mail this company)

September 2007 - (Free Research)
The CIO's role becomes more strategic as organizations use information to create a competitive advantage. This paper – using evidence from benchmarks created with IBM to test WebFOCUS' performance on System z running z/OS and Linux – helps CIOs to balance demands for information accessibility and processing power. 
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Building a Data Quality Scorecard for Operational Data Governance by DataFlux Corporation

June 2008 - (Free Research)
Operational data governance is the process of evaluating data to see if data effectively satisfies the organization's business needs. This is measured with a "data quality scorecard", a management tool for monitoring organizational performance. 
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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it. 
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