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Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact

January 10, 2011 - (Free Research)
This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Tripwire IT Security & Compliance Automation Solutions –Empowering IT Security in an Insecure World by Tripwire, Inc.

February 24, 2012 - (Free Research)
In this solution brief, discover how Tripwire IT security and compliance automation solutions provides the visibility, intelligence and automation of IT security controls needed to gain confidence in the protection of your data. 
(WHITE PAPER) READ ABSTRACT |

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com

January 04, 2012 - (Free Research)
This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. 
(IT BRIEFING) READ ABSTRACT |

SAP HANA Demystified, an Overview of SAP's Game-Changing In-Memory Technology by SAP America, Inc.

September 01, 2011 - (Free Research)
By enabling users to know every aspect of their business — relative to them; by enabling decisions to be made with confidence — balancing risk and opportunity; and by enabling users to act boldly — responding to events as they unfold, taking coordinated action, and learning and improving over time. 
(WHITE PAPER) READ ABSTRACT |

Long-Term Data Protection and Retention: Finding the Correct Balance by Quantum Corporation

March 18, 2009 - (Free Research)
Tape remains the most cost effective, energy efficient and reliable program technology for storing large amounts of inactive, off-line or near-line data while complimenting disk-based data protection and retention solutions. Read this paper and find out why. 
(WHITE PAPER) READ ABSTRACT |

Continuous Monitoring: Responding to New Threats in More Complex IT Environments by Tripwire, Inc.

February 24, 2012 - (Free Research)
Governments today are focusing on the practice of continuous monitoring as a means to providing the much needed balance between data access and protection. In this paper, learn more about continuous monitoring, including what is it and why it’s needed, guidelines for implementing it, key capabilities of an effective solution, and more. 
(WHITE PAPER) READ ABSTRACT |

Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContact

January 10, 2011 - (Free Research)
Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes. 
(WHITE PAPER) READ ABSTRACT |

Podcast: Emerging Media Series, Issue Two: Blogs and Real Simple Syndication Report by KnowledgeStorm Webinars (E-mail this company)

September 2006 - (Free Research)
This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 
(PODCAST) READ ABSTRACT |

Emerging Media Series: How Blogs and Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm Webinars (E-mail this company)

September 2006 - (Free Research)
This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 
(ANALYST REPORT) READ ABSTRACT |

Emerging Media Series: How Blogs & Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm, Inc (E-mail this company)

September 2006 - (Free Research)
This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 
(ANALYST REPORT) READ ABSTRACT |

Podcast: Emerging Media Series II: Blogs and Real Simple Syndication Report by KnowledgeStorm, Inc (E-mail this company)

September 2006 - (Free Research)
This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 
(PODCAST) READ ABSTRACT |

Business Intelligence: The Strategic Imperative for CIOs by Information Builders Inc. (E-mail this company)

September 2007 - (Free Research)
The CIO's role becomes more strategic as organizations use information to create a competitive advantage. This paper – using evidence from benchmarks created with IBM to test WebFOCUS' performance on System z running z/OS and Linux – helps CIOs to balance demands for information accessibility and processing power. 
(WHITE PAPER) READ ABSTRACT |

The Five Fundamentals for a Successful FCR Program by Enkata Technologies

April 2012 - (Free Research)
This paper outlines the five fundamentals for a successful FCR program. 
(WHITE PAPER) READ ABSTRACT |

Creating the Enterprise-Class Tablet Environment by BlackBerry

December 2011 - (Free Research)
Discover more information about how tablets are affecting the workplace and why enterprises need to implement a tablet strategy for a secure and effective environment. 
(WHITE PAPER) READ ABSTRACT |

Transforming the customer experience with technology by OpenText

March 2012 - (Free Research)
In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM. 
(EGUIDE) READ ABSTRACT |

Extend Your Business Intelligence Enterprise Beyond the Firewall by Business Objects

August 2007 - (Free Research)
How do you share critical information with customers or partners outside your firewall? Delivering reports via email – or worse, by hand – is ineffective. This webcast shows how to securely distribute reports, dashboards, and documents over the web, segregate report viewing privileges, and connect to reports with live data through your firewall. 
(WEBCAST) READ ABSTRACT |

Netherlands Railways uses optimization to grow ridership with minimum congestion and maximum efficiency by IBM

May 2012 - (Free Research)
Access this exclusive case study to gain insight on how Netherlands Railways, the nation's largest and Europe's busiest, was able to save € 20 million annually by crafting an optimized operating plan that improves service quality, reduces costs, and provides guidance for future infrastructure investments. 
(CASE STUDY) READ ABSTRACT |

Predicts 2012: Cloud Computing and Event Processing Will Be the Key Advances in Application Architecture by Sybase, an SAP company

November 2011 - (Free Research)
Read this white paper to learn why Gartner analysts believe cloud computing and event processing will completely change the face of enterprise IT architecture by 2015. 
(WHITE PAPER) READ ABSTRACT |

Business Intelligence and Analytics Fundamentals by IBM

July 2010 - (Free Research)
This paper from looks Ovum Research examines the key criteria and considerations you need to be aware of when evaluating your organizations BI and analytics strategy. 
(WHITE PAPER) READ ABSTRACT |

Expanding Active Decision-Making: The Power of Integrating Business Rules and Events by Red Hat

April 2012 - (Free Research)
Business rules management systems (BRMSs) help organizations gain real-time insight into application performance and incorporate automation strategies into their processes. Read this white paper to learn more about the budget-friendly open source options when it comes to integrating business events with automated decision-making. 
(WHITE PAPER) READ ABSTRACT |

How to Use SQL Server’s Extended Events and Notifications to Proactively Resolve Performance Issues by Quest Software

March 2012 - (Free Research)
The problem with becoming too comfortable with built-in SQL Server monitoring tools is that they're often used after problems have already arisen. Read this paper to discover how event notifications and extended events can help you drill down into SQL Server and proactively monitor your databases. 
(WHITE PAPER) READ ABSTRACT |

Introduction To Complex Event Processing (CEP) In Capital Markets by Sybase, an SAP company

February 2012 - (Free Research)
This free Sybase presentation provides a high-level overview of Complex Event Processing (CEP). It begins by defining CEP and its capital markets applications, and culminates with the powerful Sybase Aleri CEP platform and its features and benefits. 
(WHITE PAPER) READ ABSTRACT |

Staying On Top of Algos by Sybase, an SAP company

May 2012 - (Free Research)
Read this white paper to learn about the real-time analytics capabilities of complex event processing (CEP) and discover how this technology can be leveraged for business agility, particularly for algorithm monitiring in hte trading industry.  
(WHITE PAPER) READ ABSTRACT |

Elastic Load-Balancing with VMware: Webcast by VMware, Inc.

February 2012 - (Free Research)
How do you manage performance for apps with 100 to 500 users and no budget for the extra servers to handle random load spikes? With elastic load balancing. View this webcast to learn how to cost-effectively run your applications & balance your load across virtual machines. 
(WEBCAST) READ ABSTRACT |

The New User Interface of SIEM by Sensage, Inc.

February 2012 - (Free Research)
Today's organization are demanding more advanced SIEM solutions based on the number of users – and the variety of user types – who have to analyze, investigate and administer security events. In this short video, gain insight from the President and CEO of Sensage as he explores these requirements and the necessity for a new interface of SIEM. 
(VIDEO) READ ABSTRACT |

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