As many executives embrace the idea of a true “single version of the truth” about their customers, they face the fact that their data warehouse and CRM systems, however successful, haven’t reached this goal. 

This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement. 

This paper discusses first contact resolution and the offerings for measuring success with FCR. 

This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business.   

Read this expert e-guide to learn best practices for building a successful ERP implementation strategy, including a list of must-have steps. In addition, discover six tips to follow that can help you effectively train your employees on the process. 

This white paper describes an improved method for measuring TCO for data center and network room physical infrastructure, and provides examples on how to relate these costs to the overall IT infrastructure and evaluate cost control strategies. 

This expert e-guide will help you formulate an application performance management strategy. Read this now and learn about certain techniques that can help your agile development team prevent potential problems before deploying apps. Discover why communication is an essential component to preventing problems, as well as three testing models. 

Access this resource to discover an inventory optimization strategy that improves service levels and reduces working capital costs through improved inventory planning, adjusts inventory levels through tested planning methods, and facilitates coordinated inventory planning for the entire consumer products supply chain. 

Supply chains are the blood of your business - incredibly complex, yet vital to your success. This paper explores the relationship between partners and processes and the need to enable electronic data exchange with all your suppliers. Read this to learn about the limitations of traditional integration methods and new options that enable e-commerce. 

This white paper discusses why you should consider modernizing your company’s processes and strategies and provides 7 practical ways to make your business more sophisticated. 

Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication. 

This expert e-guide outlines strategies for combining virtual server backup methods with traditional approaches for a more comprehensive VM backup system. Discover tips that will protect your virtual environment at no extra cost. 

See how a retail/distribution company can monitor and measure performance with easy-to-use dashboards.