Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. 

Enterprise resource planning (ERP) systems designed before the days of global competition are poorly integrated, expensive to maintain, and fail to provide enterprise-wide visibility, even with add-on functionality. Read this white paper to learn what functionality is needed to support today's requirements and how cloud-based ERP meets these needs. 

The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. 

Organizations that can gain visibility into the workforce, align it with important initiatives, and continually evaluate and optimize it put themselves in a position to succeed. Read this paper to learn how cloud-based HR and financial applications can provide the operational and strategic insight to improve and align workforce productivity. 

A recent study from independent research analyst firm Vital Analysis reveals some intriguing findings: large enteprises are absolutely embracing Software as a Service (SaaS) applications and on-premise vendors should be scared. Read this paper to find out why C-level executives at large firms are turning to SaaS. 

Software as a Service (SaaS) is a term that many business people misunderstand. Read this white paper to learn what SaaS is, how it can help your organization, and what's important when evaluating your options.  

Read this white paper to learn about the hidden costs of records management. Access detailed worksheets that will allow you to estimate your own company's savings opportunities in leveraging a solution that manages both electronic and physical records. 

The cloud continues to drive both rapid ROI and new ISV business models.  Beyond the cloud, expect 2010 to bring greater use of analytics, automation, and CRM, and a permanent shift in structural unemployment.  Bid auf Wiedersehen to the vendors who still haven’t gotten it. 

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 

This paper discusses using predictive analytics to improve customer satisfaction. 

With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.