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Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 25, 2009 - (Free Research)
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
(CASE STUDY) READ ABSTRACT |

Why a Shop Floor Execution (SFX) System Is an Essential Complement to Enterprise Systems by Casco Development, Inc.

July 2008 - (Free Research)
Shop Floor Execution (SFX) automates and streamlines factory operations by combining three popular applications: Labor Management, Machine Utilization and Paperless Dispatching. This provides the essential tools for real-time production process management 
(WHITE PAPER) READ ABSTRACT |

SAP Workforce and Scheduling Optimization Demo by ClickSoftware

August 2009 - (Free Research)
Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more 
(WEBCAST) READ ABSTRACT |

Speeding Up The Internet of Things: Crane Merchandising Deploys FlashSoft and Delivers Business Information Faster by SanDisk Corporation (E-mail this company)

March 2014 - (Free Research)
This case study features a merchandising organization's deployment of a 'set and forget' software solution that optimally aligned with their SSD and data workload. 
(CASE STUDY) READ ABSTRACT |

7 Ways Shop Floor Execution (SFX) Can Help with Lean Manufacturing and Complement ERP Systems by Casco Development, Inc.

July 2008 - (Free Research)
Lean manufacturing is a philosophy committed to the total elimination of waste. There are seven types of waste that plague manufacturing. Shop Floor Execution (SFX) can help minimize or eliminate all of them. 
(WHITE PAPER) READ ABSTRACT |

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)
Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. 
(CASE STUDY) READ ABSTRACT |

Whitepaper: Understanding WAS z/OS Thread Tuning Considerations (April 2013) by IBM

April 2013 - (Free Research)
This diagram that features extensive notes will help you understand the relationship between HTTP clients and thread tuning on WAS z/OS. 
(WHITE PAPER) READ ABSTRACT |

CA Wily Customer Experience Manager by CA Technologies.

December 2008 - (Free Research)
Speed time-to-value on your CA Wily Customer Experience Manager (CEM) investment with the CA Wily CEM Rapid Implementation service. By following a set of proven best practices, CA services will accelerate the basic deployment of CA Wily CEM that is tailored to meet your most essential business needs. 
(DATA SHEET) READ ABSTRACT |

City of Miami Reduces EMS Response Times Through IT Modernization and Eliminates 50% of IT Costs by Micro Focus, Ltd

July 2010 - (Free Research)
Read this case study to learn how the City of Miami Reduced EMS Response Times Through IT Modernization and Eliminated 50% of IT Costs. 
(WHITE PAPER) READ ABSTRACT |

Trends and Changes Affecting Cloud Services by Oracle Corporation

October 2012 - (Free Research)
This document focuses on the trends that are driving decision-making on cloud including the growing connection between cloud, mobility, and data; cloud services governance and integration; and continuing development of cloud ecosystems among vendors. 
(WHITE PAPER) READ ABSTRACT |

Integrated System Management and Support by Oracle Corporation

March 2011 - (Free Research)
In the typical IT environment, organizations operate in a divided world of systems management and support. IT departments often treat these two fundamental areas as distinct silos causing gaps for IT employees, who spend too much time and manual effort resolving system problems. This creates both higher risks and higher costs for IT. 
(WHITE PAPER) READ ABSTRACT |

Implementing Intel vPro Technology to Drive Down Client Management Costs by Intel Corporation

December 2008 - (Free Research)
Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program. 
(WHITE PAPER)

HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation

April 2009 - (Free Research)
In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology. 
(WHITE PAPER)

Big Data Means Big Benefits For the Service Desk by Hewlett-Packard Company

February 2014 - (Free Research)
Check out this fascinating webcast in which you will discover 3 steps to using big data to your service desk's advantage, an information strategy, and specific examples of how big data can be used in the service desk environment. 
(WEBCAST) READ ABSTRACT |

The A to Z of Mobile Workforce Scheduling Optimization by ClickSoftware

December 2011 - (Free Research)
This resource offers key advice and recommendations for strategically choosing and implementing an effective mobile workforce scheduling optimization strategy. Continue reading to learn all you need to know to realize workforce scheduling success today. 
(WHITE PAPER) READ ABSTRACT |

Electrical Efficiency Modeling for Data Centers by Schneider Electric

January 2006 - (Free Research)
Typical data centers draw more than twice as much power as IT loads require. The cost associated with this power consumption is considerable and often avoidable. Get tips on reducing electrical waste and learn about better ways to measure efficiency. 
(WHITE PAPER) READ ABSTRACT |

Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America, Inc.

January 2009 - (Free Research)
This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Power Equipment Startup by Square D Critical Power Competency Center

February 2009 - (Free Research)
This paper describes the need for a systematized program for new power equipment startup and the best practices and pitfalls that exist with regards to power equipment startup. 
(WHITE PAPER) READ ABSTRACT |

Two-Dimensional Computational Fluid Dynamics Analysis of Blanking Panel Solutions by Upsite Technologies, Inc.

February 2008 - (Free Research)
This white paper discusses a study showing the effect of blanking (filler) panels on airflow patterns and IT equipment intake temperatures within equipment (server) cabinets. 
(WHITE PAPER) READ ABSTRACT |

Watts and Volt-Amps: Powerful Confusion by APC by Schneider Electric

January 2003 - (Free Research)
Knowing the difference between Watts and Volt-Amps (VA) is crucial for UPS load sizing in data centers, but UPS vendors and manufacturers often use the terms interchangeably. Learn how to use these terms correctly in specifying power protection equipment. 
(WHITE PAPER) READ ABSTRACT |

Seven Types of Power Problems by APC by Schneider Electric

June 2011 - (Free Research)
This exclusive resource describes common types of power disturbances, what causes them and what effect they have on critical equipment. Read on to discover how to safeguard your equipment against power disturbances for a more efficient and reliable data centre. 
(WHITE PAPER) READ ABSTRACT |

Calculating Total Power Requirements for Data Centers by APC by Schneider Electric

October 2007 - (Free Research)
Assessing the electrical power required to support and cool the critical loads within the data center is essential in planning for the development of a facility that will meet the end user's availability expectations. Read this white paper to learn how. 
(WHITE PAPER) READ ABSTRACT |

Determining Total Cost of Ownership for Data Center and Network Room Infrastructure by APC by Schneider Electric

April 2009 - (Free Research)
Predicting and measuring Total Cost of Ownership (TCO) for the physical infrastructure for network rooms and data centers is required for ROI analysis and other business decision processes. This paper describes a method for determining TCO of physical data center and network room infrastructure including power, cooling and protection. 
(WHITE PAPER) READ ABSTRACT |

Improving Rack Cooling Performance Using Airflow Management™ Blanking Panels by APC by Schneider Electric

November 2008 - (Free Research)
IT equipment mounted in racks cools itself by drawing ambient air from the data center or network room. If the heated exhaust air is allowed to return to the air inlet of the equipment, an undesirable overheating condition may occur. This paper explains how this problem compromises the cooling process and the benefit of using air blanking panels. 
(WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

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