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Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 25, 2009 - (Free Research)
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
(CASE STUDY) READ ABSTRACT |

Why a Shop Floor Execution (SFX) System Is an Essential Complement to Enterprise Systems by Casco Development, Inc.

July 2008 - (Free Research)
Shop Floor Execution (SFX) automates and streamlines factory operations by combining three popular applications: Labor Management, Machine Utilization and Paperless Dispatching. This provides the essential tools for real-time production process management 
(WHITE PAPER) READ ABSTRACT |

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)
Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. 
(CASE STUDY) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

Discovering hidden costs in your data centre – a CFO perspective by IBM

September 2010 - (Free Research)
This paper describes how CFOs can help ensure a healthier bottom line by taking proactive steps today. 
(WHITE PAPER) READ ABSTRACT |

SAP Workforce and Scheduling Optimization Demo by ClickSoftware

August 2009 - (Free Research)
Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more 
(WEBCAST) READ ABSTRACT |

Speeding Up The Internet of Things: Crane Merchandising Deploys FlashSoft and Delivers Business Information Faster by SanDisk Corporation (E-mail this company)

March 2014 - (Free Research)
This case study features a merchandising organization's deployment of a 'set and forget' software solution that optimally aligned with their SSD and data workload. 
(CASE STUDY) READ ABSTRACT |

7 Ways Shop Floor Execution (SFX) Can Help with Lean Manufacturing and Complement ERP Systems by Casco Development, Inc.

July 2008 - (Free Research)
Lean manufacturing is a philosophy committed to the total elimination of waste. There are seven types of waste that plague manufacturing. Shop Floor Execution (SFX) can help minimize or eliminate all of them. 
(WHITE PAPER) READ ABSTRACT |

Whitepaper: Understanding WAS z/OS Thread Tuning Considerations (April 2013) by IBM

April 2013 - (Free Research)
This diagram that features extensive notes will help you understand the relationship between HTTP clients and thread tuning on WAS z/OS. 
(WHITE PAPER) READ ABSTRACT |

CA Wily Customer Experience Manager by CA Technologies.

December 2008 - (Free Research)
Speed time-to-value on your CA Wily Customer Experience Manager (CEM) investment with the CA Wily CEM Rapid Implementation service. By following a set of proven best practices, CA services will accelerate the basic deployment of CA Wily CEM that is tailored to meet your most essential business needs. 
(DATA SHEET) READ ABSTRACT |

City of Miami Reduces EMS Response Times Through IT Modernization and Eliminates 50% of IT Costs by Micro Focus, Ltd

July 2010 - (Free Research)
Read this case study to learn how the City of Miami Reduced EMS Response Times Through IT Modernization and Eliminated 50% of IT Costs. 
(WHITE PAPER) READ ABSTRACT |

NAV CANADA Takes Advantage of IBM Rational AppScan Software to Address the Security and Compliance of Its Online Applications by Logicalis

December 2008 - (Free Research)
NAV CANADA helped enhance the security of its Web applications through best practices such as regular scanning and testing for vulnerabilities throughout the software development lifecycle. 
(CASE STUDY) READ ABSTRACT |

Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc.

November 2007 - (Free Research)
In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs. 
(WHITE PAPER) READ ABSTRACT |

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company)

WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications. 
(SOFTWARE PRODUCT)

Trends and Changes Affecting Cloud Services by Oracle Corporation

October 2012 - (Free Research)
This document focuses on the trends that are driving decision-making on cloud including the growing connection between cloud, mobility, and data; cloud services governance and integration; and continuing development of cloud ecosystems among vendors. 
(WHITE PAPER) READ ABSTRACT |

Blackberry Solution Used for Roadside Surveys on Child Seat Safety by BlackBerry

February 2009 - (Free Research)
When researchers from the University of Windsor needed a mobile strategy for conducting a National Child Seat Safety Survey across Canada, they turned to a Blackberry to help gather the data and accurately download the it automatically to an analytical database. 
(CASE STUDY) READ ABSTRACT |

Integrated System Management and Support by Oracle Corporation

March 2011 - (Free Research)
In the typical IT environment, organizations operate in a divided world of systems management and support. IT departments often treat these two fundamental areas as distinct silos causing gaps for IT employees, who spend too much time and manual effort resolving system problems. This creates both higher risks and higher costs for IT. 
(WHITE PAPER) READ ABSTRACT |

Implementing Intel vPro Technology to Drive Down Client Management Costs by Intel Corporation

December 2008 - (Free Research)
Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program. 
(WHITE PAPER)

HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation

April 2009 - (Free Research)
In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology. 
(WHITE PAPER)

Big Data Means Big Benefits For the Service Desk by Hewlett-Packard Company

February 2014 - (Free Research)
Check out this fascinating webcast in which you will discover 3 steps to using big data to your service desk's advantage, an information strategy, and specific examples of how big data can be used in the service desk environment. 
(WEBCAST) READ ABSTRACT |

The A to Z of Mobile Workforce Scheduling Optimization by ClickSoftware

December 2011 - (Free Research)
This resource offers key advice and recommendations for strategically choosing and implementing an effective mobile workforce scheduling optimization strategy. Continue reading to learn all you need to know to realize workforce scheduling success today. 
(WHITE PAPER) READ ABSTRACT |

VoIP: How to Plan for the Bandwidth and Calculate the Cost Savings by Global Knowledge Network, Inc.

October 2005 - (Free Research)
The economic drivers for VoIP are catching the attention of CFOs, CIOs, and others involved in costs. Learn how to justify the costs of implementing VoIP and how to plan for its bandwidth. 
(WHITE PAPER) READ ABSTRACT |

CCNA Review: Understand What Types of Information Will be Required to Pass the CCNA Test by Global Knowledge Network, Inc.

April 2005 - (Free Research)
This document is part of the Global Knowledge Course Review Series, and the review contained will help you understand which types of information the CCNA certification exam covers. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: IT/Business Integration- Who’s Doing it Best by CA Technologies.

January 2010 - (Free Research)
Read this presentation transcript to gain insight from survey results and explanations as to why Quebec organizations, compared to others in Canada, display much higher satisfaction with their IT effectiveness. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Electrical Efficiency Modeling for Data Centers by Schneider Electric

January 2006 - (Free Research)
Typical data centers draw more than twice as much power as IT loads require. The cost associated with this power consumption is considerable and often avoidable. Get tips on reducing electrical waste and learn about better ways to measure efficiency. 
(WHITE PAPER) READ ABSTRACT |

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