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ERP Software for Manufacturers - SearchManufacturingERP.com Product Directory 2009 Edition by SearchManufacturingERP January 22, 2009 - (Free Research) Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software.  (WHITE PAPER) READ ABSTRACT |

Support Services: Driving IT and Business Efficiency by Hewlett-Packard Company October 14, 2009 - (Free Research) In this paper Matt Healey, research manager of IDC's Software and Hardware Support Services program, shares his thoughts on the economy, its prospects for recovery, and how it relates to support services and driving IT and business efficiency.  (WHITE PAPER) READ ABSTRACT |

Self-Service: Putting Customers First Makes You a Winner by Microsoft April 01, 2009 - (Free Research) This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.   (WHITE PAPER) READ ABSTRACT |

Kentico CMS for ASP.NET v. 5.0: Web Content Management System - Free 30 Day Trial! by Kentico Software March 12, 2010 - (Free Research) Kentico CMS is an affordable Web content management solution providing a complete set of features for building Web sites, community sites, intranets and on-line stores on the Microsoft ASP.NET platform.  (TRIAL SOFTWARE) READ ABSTRACT |

Managing Change Effectively with ERP: The Impact On 5 Key Business Functions by Infor December 03, 2009 - (Free Research) This white paper examines the impact of using disparate systems versus an integrated ERP system on your manufacturing operations. The detailed charts on the following pages provide insight into how the inefficiencies associated with change management today can be easily and cost-effectively eliminated.  (WHITE PAPER) READ ABSTRACT |

Datactics V4 - Solution Overview  by Datactics March 16, 2010 - (Free Research) Datactics automates data cleansing and matching saving 80% on manual cleansing labor costs. Integrate suppliers and products accurately and at speed into online catalogs and other ERP systems.  (DEMO) READ ABSTRACT |

The Empowered Customer: Productivity Enhancements in a Digital Era by Microsoft March 05, 2010 - (Free Research) This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.  (WHITE PAPER) READ ABSTRACT |

Delivering Customer Service via the Contact Center and the Web by Microsoft September 01, 2009 - (Free Research) This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders.  (ANALYST REPORT) READ ABSTRACT |

Expert strategies for making the most out of customer interactions by ColdSpark, Inc. February 19, 2010 - (Free Research) In this podcast, learn ways to improve customer interactions and customer relations, get tips for learning more about your customers and find out the best ways to improve an organization's overall plan on customer feedback and interaction.  (PODCAST) READ ABSTRACT |

Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc. January 26, 2010 - (Free Research) To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.  (WHITE PAPER) READ ABSTRACT |

Data Recovery You Can Believe In by i365, A Seagate Company February 04, 2010 - (Free Research) Read this paper to learn how Over 22,000 customers trust and rely on EVault for protection of their mission critical data. They made this decision based on EVault's ability to address their requirements.  (WHITE PAPER) READ ABSTRACT |

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge November 05, 2009 - (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.  (WHITE PAPER) READ ABSTRACT |

The Five Must-Have Capabilities for Unbeatable Customer Care by Pitney Bowes Business Insight January 15, 2010 - (Free Research) Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment.  (WHITE PAPER) READ ABSTRACT |

The Performance Manager: Turning Information Into Higher Business Performance by IBM February 14, 2008 - (Free Research) Download this white paper for an extensive summary of The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.  (WHITE PAPER) READ ABSTRACT |

E-Book: SAP upgrade tips and best practices by Panaya, Inc. March 09, 2010 - (Free Research) SAP upgrades are a perennial challenge - especially for organizations with many instances or customizations. The struggling economy has also made it difficult to make a case for a technical SAP ERP upgrade. Read this paper to learn about six SAP upgrade tips and best practices for global environments which can help avoid costly downtime and issues.  (EBOOK) READ ABSTRACT |

Plastics Manufacturer Sets Higher Standards of Performance with Rapid ERP Implementation from IQMS by IQMS April 30, 2009 - (Free Research) Read this case study to learn how IQMS's single source enterprise software solution EnterpriseIQ delivered significant results to a leading European plastics manufacturing company.  (CASE STUDY) READ ABSTRACT |

BPM Taxonomy Whitepaper - Dan Woods - Sponsored by SAP and Accenture by SAP America, Inc. March 01, 2009 - (Free Research) This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM.  (WHITE PAPER) READ ABSTRACT |

Understanding How Technology Can Support Manufacturing Quality by Apriso Corporation November 02, 2009 - (Free Research) In this expert podcast, industry analyst Simon Jacobson discusses the best starting point for a quality improvement initiative within a manufacturing plant, explores what types of software and technology can be used for support, explains why the IT team plays a key role in its success, offers tips on how to reduce error rates, and more.  (PODCAST) READ ABSTRACT |

2010 SAP® Salary Survey: Survey Results and Executive Summary by Panaya, Inc. February 12, 2010 - (Free Research) The earnings of an SAP professional depend on many variables, including the version you are working on, industry, education level, and experience. Panaya conducted this survey to help you compare your SAP talent to industry peers, better understand what drives compensation in this market, and get useful ideas for increasing your value.  (WHITE PAPER) READ ABSTRACT |

BI for Business Users: How IT Can Make Business Intelligence Easy for Everyone by IBM April 23, 2009 - (Free Research) This white paper explores how today's advanced business intelligence solutions can put powerful, informative BI information into the hands of more users.  (WHITE PAPER) READ ABSTRACT |

How it is Used: Enterprise Open Source Data Integration by Talend February 10, 2009 - (Free Research) The results of the survey clearly show that open source data integration solutions are mature enough for mission-critical enterprise use in every arena.  (WHITE PAPER) READ ABSTRACT |

Resin Application Server Java EE 6 Web Profile by Caucho Technology March 04, 2010 - (Free Research) Caucho Technology aims to certify the Resin 4 application server on the newly finalized Java EE 6 Web Profile. This white paper discusses the Java EE 6 Web Profile and how it fits with the development philosophy of Resin as well as the details of our implementation including Resin extensions to the Java EE 6 Web Profile.  (WHITE PAPER) READ ABSTRACT |

Using Open-Source SOA in an Enterprise Deployment by Sun Microsystems, Inc. March 01, 2009 - (Free Research) This paper provides a brief overview of the benefits of open source and the business drivers behind its market momentum. The paper also describes Sun's modular, open-source approach to an SOA.  (WHITE PAPER) READ ABSTRACT |

American Apparel Finds the Right Fit by Motorola RFID Solutions January 22, 2009 - (Free Research) The potential benefits of reducing labor and increasing sales from deploying an item-level RFID operation are clear. Read about current capabilities of RFID, including accuracy, performance and adaptability.  (CASE STUDY) READ ABSTRACT |

Virtualization Overview by Global Knowledge October 2008 - (Free Research) This paper explains an approach to virtualization software that relies on the host operating system to provide the service to talk directly to the underlying hardware.  (WHITE PAPER) READ ABSTRACT |

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