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Enterprise Information Management: Strategy, Best Practices & Technologies on Your Path to Success by SAP AG September 05, 2008 - (Free Research) The goal of this paper is to paint the EIM landscape, noting its components but focusing on the importance of an overarching EIM strategy that focuses on corporate objectives while at the same time offering cross-functional support.  (WHITE PAPER) READ ABSTRACT |

Dedupe Centric Storage by Data Domain December 11, 2008 - (Free Research) Organizations tend to create a great amount of similar data and deduplication makes it easier to manage this data when they do. Read this white paper to learn about deduplication and how you can use it as a fundamental tool in your storage architecture.  (WHITE PAPER) READ ABSTRACT |

Creating a Case for Accounts Payable Automation in SAP® Systems: Streamlining Cost Containment and Maximizing Cash Flow by Dolphin Corporation October 19, 2009 - (Free Research) This whitepaper discusses best practices options and a solid approach to implementing solutions for automating and optimizing Accounts Payable in the SAP environment.  (WHITE PAPER) READ ABSTRACT |

7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives by Vovici October 20, 2009 - (Free Research) In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.  (WHITE PAPER) READ ABSTRACT |

Windows Phones and Unified Communications: How Windows Phones Combine, Email, Messaging, Voice, and Presence in a Secure, Collaborative Environment by Microsoft November 19, 2009 - (Free Research) This paper explains why unified communications is essential and why Windows® Phones are ideally suited to serve as the "mobile connection" in a unified communication environment.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge December 2008 - (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight.  (WHITE PAPER) READ ABSTRACT |

Managing Risk through Financial Processes: Embedding Governance, Risk and Compliance by SAP AG November 2008 - (Free Research) To find out how senior executives view their financial processes, the Economist Intelligence Unit surveyed a global sample of mostly financial executives in September 2008. Some respondents focused on the importance of developing processes that reduced costs and improved efficiency. Others acknowledged the importance of cost and efficiency..  (ANALYST REPORT) READ ABSTRACT |

E-discovery Tutorial: E-discovery requests have growing impact on data storage by FTI Technology November 2009 - (Free Research) The goal of this tutorial is to focus on the key issues involved in developing an e-discovery capability and to help organizations plan to become better prepared for the rigors of the e-discovery process.  (EGUIDE) READ ABSTRACT |

2009 Annual Study: France Enterprise Encryption Trends by PGP Corporation September 2009 - (Free Research) Read this paper to learn the results of a study that analyzes survey results from 414 France-based businesses and IT managers about their current and future needs, motivations, uses, budgets, and strategies for enterprise data protection.  (ANALYST REPORT) READ ABSTRACT |

Preparing for Tomorrow's Threat Today: What We Can Learn from the History of Malware and Defenses by Global Knowledge March 2009 - (Free Research) Yesterday's virus is today's custom malware, while denial of service attacks has been replaced with botnets. This paper examines the history of attacks of malware and the defenses needed to counter these attacks.  (WHITE PAPER) READ ABSTRACT |

Effective Strategies for Capturing the Voice of the Customer by SPSS Inc. Worldwide Headquarters March 2009 - (Free Research) This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.  (WEBCAST) READ ABSTRACT |

Cisco Unified Communications Manager 7 Dial Plan Enhancements and Their Effect on the Dial Plan by Global Knowledge November 2009 - (Free Research) The dial plan is a key element in Cisco Unified Communications Manager (CUCM) environments. The dial plan is at the very core of the user experience. For companies that have multiple locations, or that are global, a comprehensive dial plan can become large and very complex.  (WHITE PAPER) READ ABSTRACT |

Making the Most of Fax Virtualization with Boardless Technology by Esker Inc. July 2009 - (Free Research) As a resource to help organizations achieve strategic objectives for efficiency, cost-effectiveness and continuity of faxing operations, this white paper explores the reasons why organizations are embracing fax virtualization as part of their IP strategies and how they benefit from the technology.  (WHITE PAPER) READ ABSTRACT |

Voice and Video: Breaking the Bandwidth Barrier by Blue Coat October 2009 - (Free Research) This webcast takes a look at the bandwidth issues that inevitably come up with the use of voice and video conferencing over IP. It covers issues like voice quality metrics, tips and tricks for improving voice quality, and the similarities between managing video and voice content. Read on to learn more.  (WEBCAST) READ ABSTRACT |

Information Security Magazine - October 2009: Security 7 Awards by Information Security Magazine October 2009 - (Free Research) The big news in this month's issue is the announcement of the winners of the fifth annual Security 7 Award. Other featured articles present tips for preventing future incidents and also explain how SOX compliance is hitting smaller public companies harder than the big guys. Read on for these great articles and more.  (EZINE) READ ABSTRACT |

Service Provider’s Pocket E-Guide to Fixed Mobile Convergence by CommuniGate Systems October 2009 - (Free Research) Telecom service providers have to work harder at creating new ways to generate voice services revenue as the demand for wireless grows and traditional voice services declines. This pocket E-Guide details how service providers can leverage next-gen voice services, like Fixed Mobile Convergence, to address this issue.  (EGUIDE) READ ABSTRACT |

Voice over Internet Protocol (VoIP) Phone Hardening-- Part I by Global Knowledge May 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems.  (WHITE PAPER) READ ABSTRACT |

2009 IT Skills and Salary Report by Global Knowledge March 2009 - (Free Research) Download your free copy to learn the top paying salaries for IT jobs based on state, industry, certification, and more.  (WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.  (WHITE PAPER) READ ABSTRACT |

Converging Voice and IT Networks to Mobilize the Enterprise by Hewlett-Packard Company September 2009 - (Free Research) Because employees on the move require consistent access to people and data, enterprises have invested heavily in communications. HP and Ericsson have combined their strengths to provide an innovative, standards-based framework to unify and consolidate all the elements of an enterprise communications infrastructure.  (WHITE PAPER) READ ABSTRACT |

Convergence That Makes Sense - Bringing Together Voice and Data Networks by Hewlett-Packard Company September 2009 - (Free Research) Converged voice and data networks are becoming a major part of every IT strategy. There are significant advantages in bringing together voice, video, e-mail, instant messaging, business data, and office applications in a single, integrated network. Convergence is not just about cost savings anymore.  (WHITE PAPER) READ ABSTRACT |

IDC WhitePaper: The Business Case for a Unified Wired and Wireless Solution by Hewlett-Packard Company August 2008 - (Free Research) To determine the return on investment (ROI) associated with the implementation of an HP ProCurve UWW network solution, IDC conducted a study of eight organizations world wide that have successfully performed HP ProCurve UWW implementations and are running the solution in their production environments today. This paper gives the results.  (WHITE PAPER) READ ABSTRACT |

Creating Business Value Through Better Collaboration by Microsoft Corporation India Pvt Ltd December 2005 - (Free Research) Microsoft collaboration technologies can help companies provide workers with integrated communications, collaborative workspaces, access to information and people, and people-driven processes. Read this paper to learn more.  (WHITE PAPER) READ ABSTRACT |

IT Economics: CA Infrastructure Management Reduces Operational Costs and Increases IT Efficiency by CA July 2009 - (Free Research) This white paper describes the key infrastructure management challenges facing IT managers today. It then discusses how IT teams can improve the economics of infrastructure management by taking advantage of integrated, automated performance analysis and fault isolation technologies.  (WHITE PAPER) READ ABSTRACT |

Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money by Microsoft October 2007 - (Free Research) Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted.  (CASE STUDY) READ ABSTRACT |

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