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Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft

March 2011 - (Free Research)
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Virtual Compliance In The VMware Automated Data Center by LogLogic, Inc.

July 2011 - (Free Research)
Switching to a virtual infrastructure not only provides benefits, but also comes with significant change, and organizations must find new ways to collect and manage logs. This paper explores log management in virtualized environments, including its challenges and opportunities. 
(WHITE PAPER) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

Automated Log Management for Hybrid Cloud Environments by VMware, Inc.

May 2013 - (Free Research)
In this white paper, discover a log management tool that addresses the needs of today's dynamic environment by providing quality of service, operational efficiency, and compliance features for optimum infrastructure and application service levels. 
(WHITE PAPER) READ ABSTRACT |

Automated Log Analytics Critical For Security and Compliance Management by VMware, Inc.

June 2013 - (Free Research)
Access this resource to uncover a new category of log analytics tools to accommodate the trend in virtual and cloud infrastructures for efficient troubleshooting, security, and compliance management. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

LogRhythm and PCI Compliance by LogRhythm, Inc.

September 2009 - (Free Research)
LogRhythm has extensive experience in helping organizations improve their overall security and compliance posture while reducing costs. This paper illustrates and discusses the 6 domains of PCI DSS requirements as well as uses tables to outline how LogRhythm supports PCI compliance. 
(WHITE PAPER) READ ABSTRACT |

Boosting Enterprise Security with Integrated Log Management by IBM

May 2013 - (Free Research)
Explore how replacing your legacy, siloed log management systems with an integrated approach is crucial to reducing security risks and improving compliance across your diverse IT environments. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

Unclutter Your Data Center With Consolidated Log Management by VMware, Inc.

June 2013 - (Free Research)
In this white paper, explore a consolidated logging system to avoid the risks that may occur in a complex IT environment, and feel confident in running a reliable and secure virtual data center. 
(WHITE PAPER) READ ABSTRACT |

E-Guide A Decision Maker’s Guide to Log Management by ArcSight, an HP Company

October 2010 - (Free Research)
While often underappreciated by IT professionals, logs are an extremely useful source of data for IT shops. Often undervalued as a strategic weapon, log management tools can play a vital role in securing mission-critical data and assuring accountability. Learn what to consider when it’s time to get a handle on your logs. 
(EGUIDE) READ ABSTRACT |

Boosting Enterprise Security with Integrated Log Management by IBM

May 2013 - (Free Research)
Explore how replacing your legacy, siloed log management systems with an integrated approach is crucial to reducing security risks and improving compliance across your diverse IT environments. 
(WHITE PAPER) READ ABSTRACT |

Log Analytics: Simplifying Complex IT Environments by VMware, Inc.

October 2013 - (Free Research)
Access this white paper for interviews with IT operations teams looking for better ways to effectively collect, analyze, and harness key information from logs in today's complex IT environment. 
(WHITE PAPER) READ ABSTRACT |

Pulling the Plug on Legacy Log Management by Tripwire, Inc.

April 2010 - (Free Research)
When it comes to log management today, CSOs have been left in the lurch. According to this IDG Research Services survey, organizations are poised to “rip and replace” legacy technology to get a better handle on compliance and security. Read on to learn why so many are scrapping their old log management system and starting fresh. 
(ANALYST BRIEF) READ ABSTRACT |

Server Monitoring: Centralize and Win by TNT Software, Inc.

August 2009 - (Free Research)
One of the main limitations of native tools in a Windows OS is that it stores all of the event & performance logs information locally in each individual system. For an environment with multiple systems, this makes problem analysis much more challenging. This paper will discuss the importance of effective, centralized management solutions. 
(WHITE PAPER) READ ABSTRACT |

ROC Maestro for Open Systems by ROC Software

ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments. 
(SOFTWARE PRODUCT)

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

Mobile Application Keeps KART Vans on a Roll by AT&T Corp

October 2011 - (Free Research)
This case study shows how The Kings County Area Public Transit Agency uses mobile applications to increase the effeciency of their rural transit vanpool program. 
(CASE STUDY) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

Content-Aware Identity & Access Management in a Virtual Environment by CA Technologies.

June 2010 - (Free Research)
Read this white paper to learn how CA Content-Aware IAM solutions help protect customers in the physical world and similarly protect virtual environments by controlling identities, access, and information usage.  
(WHITE PAPER) READ ABSTRACT |

Content-Aware Identity & Access Management in a Virtual Environment by CA Technologies

June 2010 - (Free Research)
Read this white paper to learn how CA Technologies Content-Aware IAM solutions help protect customers in the physical world and similarly protect virtual environments by controlling identities, access, and information usage. 
(WHITE PAPER) READ ABSTRACT |

The Top 12 Most Difficult Active Directory Management Tasks by Dell Software

October 2008 - (Free Research)
This paper explains the top 12 Most Difficult Active Directory Management Tasks and provides solution for making them easier. 
(WHITE PAPER) READ ABSTRACT |

Navigating a New Generation of Conference Phone Solutions - A guide to selecting the right conferencing solution for different room environments by Polycom, Inc.

October 2007 - (Free Research)
Read this white paper to gain insight into voice conferencing complexities and the benefits that new equipment provides. 
(WHITE PAPER) READ ABSTRACT |

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