Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

University of South Florida secures big data with Dell SonicWALL by Dell, Inc. November 30, 2012 - (Free Research) In order to keep up with dramatic increases in network traffic, the The University of Southern Florida's Pediatric Epidemiology Center needed to upgrade the processing capacity of its firewall. In addition, it needed an effective anti-spam solution. Check out this short case study to learn more.  (WHITE PAPER) READ ABSTRACT |

Health System Builds Highly Available Wired and Wireless Network by Cisco Systems, Inc. May 22, 2009 - (Free Research) Baptist Health South Florida uses a Cisco Medical-Grade Network powered by highly available Cisco Catalyst® switches to safeguard the reliability and uptime of critical hospital services and applications.  (CASE STUDY) READ ABSTRACT |

Case Study: Reducing Backup and Recovery Costs by 80% by Iron Mountain January 28, 2011 - (Free Research) Read this Case Study to learn how the Eighteenth Judicial Circuit of Florida protected their data and prepared for unforeseen natural disasters.  (CASE STUDY) READ ABSTRACT |

Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft June 29, 2007 - (Free Research) Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...  (CASE STUDY) READ ABSTRACT |

The Total Economic Impact of Dell’s Mobile Clinical Computing System by Imprivata April 03, 2013 - (Free Research) This Forrester research study takes an in-depth look at how Tallahassee Memorial was able to reduce IT complexity, speed access to clinical information, and enhance efficiency with desktop virtualization and improved authentication practices.  (WHITE PAPER) READ ABSTRACT |

Certifiedmail Managed Service by DataMotion February 08, 2011 - (Free Research) Schalleur, Devine & Surgent (SDS) is a mid‐sized Certified Public Accounting agency with over 30 employees comprised of CPAs and other certified professionals based in Devon, Pennsylvania.  (WHITE PAPER) READ ABSTRACT |

Charlotte County Public Schools: Accelerating Web Applications, Streaming Media, and SSL by BlueCoat September 21, 2011 - (Free Research) View this case study to discover how Blue Coat SG appliances helped Charlotte County Public Schools radically reduce bandwidth consumption, ensure quality streaming media to large number of students, speed SSL encrypted traffic, provide overall security and control, and more.  (CASE STUDY) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact February 20, 2009 - (Free Research) This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better".  (WHITE PAPER) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.  (WHITE PAPER) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.) February 2010 - (Free Research) The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.  (WHITE PAPER) READ ABSTRACT |

Optimize server utilization in real time with HP Virtual Server Environment for HP Integrity servers by Hewlett-Packard Company December 2008 - (Free Research) Read this document to learn how HP Virtual Server Environment (VSE), the HP virtualization solution for HP Integrity servers, gives you the flexibility you need to increase the return on your IT investments and become more agile at the same time.  (WHITE PAPER) READ ABSTRACT |

Five Steps to Ensuring a Successful VoIP Migration by inContact September 2010 - (Free Research) This paper presents five key steps that will ensure a successful migration from legacy voice technology to VoIP in a contact center or enterprise environment. Continue reading to learn more about these five steps and learn how they can help you.  (WHITE PAPER) READ ABSTRACT |

Running A Fully Controlled Windows Desktop Environment with Application Whitelisting by Bit9, Inc. June 2009 - (Free Research) Getting control over desktop PCs is fast becoming a major strategic objective of CIOs and IT departments. This whitepaper will discuss “The Five Elements of Desktop Control” and how each are required in order to fully realize the benefits of a controlled environment.  (WHITE PAPER) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.  (WHITE PAPER) READ ABSTRACT |

Smart Process Applications: Accelerating Time to Value by OpenText April 2013 - (Free Research) The growing popularity of technology trends such as mobile computing, social media, the cloud, and others calls for a new generation of adaptable, flexible applications.  Check out this white paper to learn how "smart process applications" can provide the benefits of traditional packaged applications, but with added collaborative abilities.  (WHITE PAPER) READ ABSTRACT |

Drive Sales Performance: Keys to preparing your reps for today's sale environment by SAVO Group September 2008 - (Free Research) View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.  (WEBCAST) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc. May 2008 - (Free Research) Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.  (WHITE PAPER) READ ABSTRACT |

E-Book: Virtualization for Mission-Critical SAP Environments by VMware and Intel November 2010 - (Free Research) This e-book examines the trend towards running mission-critical SAP applications on virtualized servers. It will also answer questions about SAP Platforms, virtualization packs, skill requirements to run SAP software, and how to manage virtualization needs without lengthy support calls.  (EBOOK) READ ABSTRACT |

Client Computing with Virtual User Environment by Intel Corporation November 2008 - (Free Research) Intel IT developed a new computing approach that combines multiple emerging technologies, including client virtualization and streaming, to potentially transform the way we deliver computing to users.  (WHITE PAPER)

Transition your existing service offerings into a private or hybrid cloud-based environment with Service Catalog by CA Technologies. August 2011 - (Free Research) It seems as if every company is looking to gain cost advantages and efficiencies by moving toward a cloud environment.  In this webcast, learn how CA Service Catalog can define your services in business terms, and automatically provision them in a private or hybrid cloud environment provided by cloud suppliers and delivered to cloud consumers.  (WEBCAST) READ ABSTRACT |

Software Testing eZine Vol.2 - Testing Strategies for Complex Environments: Agile, SOA by SearchSoftwareQuality.com May 2009 - (Free Research) In this issue of SearchSoftwareQuality.com's Software Testing eZine, we'll discuss a Service Oriented Architecture (SOA) as a new testing environment as well as an Agile software development (ASD) methodology.  (EZINE)

E-Zine: Software Testing Vol.2 - Testing Strategies for Complex Environments: Agile, SOA by IBM December 2010 - (Free Research) In this issue of SearchSoftwareQuality.com's Software Testing e-zine, we'll discuss a Service Oriented Architecture (SOA) as a new testing environment as well as an Agile software development (ASD) methodology.  (EZINE)

Achieving Rapid Data Recovery for IBM AIX Environments: An Executive Overview of EchoStream for AIX by Vision Solutions May 2008 - (Free Research) This podcast looks closely at a unique data recovery solution for IBM AIX Environments called EchoStream for AIX.  (PODCAST) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

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