Environment Calls Codes White Papers, Environment Calls Codes Software, Environment Calls Codes Research, Hardware and Services

March 01, 2011 - (Free Research)

Virtualisation and cloud computing are causing many organisations to take a second look at their existing management processes. This product brief discusses how one management platform distinguishes itself in a highly competitive market and reveals exclusive results from recent research on this topic.

(PRODUCT OVERVIEW)

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Building blocks for data center DNA by Dell, Inc. and Intel

April 25, 2011 - (Free Research)

By simplifying and automating deployment, retargeting and provisioning workloads, and managing processes for virtualized systems, the Dell Virtual Integrated System (VIS) architecture empowers end users to access resources when they need them. Continue reading to learn more.

(WHITE PAPER)

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The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge

September 29, 2011 - (Free Research)

Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.

(WHITE PAPER)

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Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 18, 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

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Windows 7 Review Guide by Global Knowledge

May 13, 2009 - (Free Research)

Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP.

(WHITE PAPER)

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Development Testing For Agile Environments by Coverity

November 28, 2011 - (Free Research)

While Agile development is designed to increase efficiency, it can also introduce risk as testing cycles get condensed and serious bugs can get overlooked. In this whitepaper, learn how Coverity can help you assure the quality, security and safety of your code in Agile or hybrid development environments.

(WHITE PAPER)

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Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.

January 04, 2012 - (Free Research)

Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.

(WHITE PAPER)

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Tip Guide: Strategies for Scaling Agile Beyond Simple Code and Deploy Environments by CollabNet

April 18, 2012 - (Free Research)

<p>Read this expert article to find best practices for keeping your iteration and release cycles in sync even as your Agile development projects becoming increasingly complex.</p>

(EGUIDE)

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Forrester Report: Development Testing: A New Era In Software by Coverity

November 23, 2011 - (Free Research)

In August 2011, Forrester Consulting surveyed over 200 leading IT firms in North America and Europe to answer the question, “What are the implications of expanding testing in development, and what does it mean to development quality?”. Read this report to see the results.

(WHITE PAPER)

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Using Location Intelligence To Maximize the Value of BI by Esri

December 08, 2011 - (Free Research)

All these scenarios share the benefits and success from incorporating business intelligence (BI) and geographic analysis into their data analytics. Read this paper to learn about this new technique, location intelligence (LI), the technologies behind it and how it can significantly improve your business.

(WHITE PAPER)

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crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.

(SOFTWARE PRODUCT)

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

(SOFTWARE PRODUCT)

Debunking Security Concerns with Hosted Call Centers by inContact

September 16, 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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AgitarOne 5.3 - JUnit Generation, Software Agitation & Functional Coverage by Agitar Software

April 30, 2012 - (Free Research)

Download this trial software to help you better develop and maintain your Java applications using AgitarOne. AgitarOne makes it easier to improve your code and reduces the development resources required to maintain it.

(TRIAL SOFTWARE)

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Map, Code, Rebuild, Repeat: How a Complete Understanding of your Integration Environment and Data can Stop the Cycle by Liaison Technology (E-mail this company)

April 04, 2012 - (Free Research)

Many organizations struggle to carry on the processes of multiple large data integration and SOA projects for reconstructing data flows, ontologies, transformations and more. This paper addresses the obstacles faced when attempting data projects and the strategic plans for overcoming these issues to attain a higher ROI and reduce overall cost.

(WHITE PAPER)

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New Roles, New Rules: Are Your Smart Phones Tough Enough for Work? Why Emerging Enterprise Applications Require Ruggedness, Reliability by Intermec

May 12, 2011 - (Free Research)

Now that smart phones are being used by professionals in fields ranging from field service to customer care, evaluating and selecting the optimal device has become more challenging. Read this white paper for an in-depth look at which smart phone features make work easier and why ruggedness is a requirement.

(WHITE PAPER)

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Successfully Enable an Integrated, Modernized IT Environment

by HP

September 20, 2011 - (Free Research)

This transformation workshop seeks to foster a collaborative effort to enable an integrated modernized IT environment. Check out this brief video to get a preview of the application transformation workshop that clients are calling "a day well spent".

(VIDEO)

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How They Do It in Switzerland…Outsource the Code, Insource the Quality: McCabe IQ Analyzes and Visualizes Software Quality in Critical International Financial Systems by McCabe Software, Inc.

April 19, 2012 - (Free Research)

<p>Given the competitive marketplace, evaluating source code analysis tools can be overwhelming. This case study highlights one recommended offering, the quality indicators it provided, and the results one organization achieved after implementing it.</p>

(CASE STUDY)

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Building a Flexible Virtualized Compute Environment by Dell and VMware

October 04, 2011 - (Free Research)

This white paper looks at the challenges associated with virtualization deployments, such as managing workloads, and discusses the key components of a properly designed virtualized data center. It then presents innovative solutions that achieve the highest and most cost-effective virtualized performance — while aligning IT to business goals.

(WHITE PAPER)

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Reduce Your Costs: Eliminate Critical Security Vulnerabilities with Development Testing by Coverity

November 28, 2011 - (Free Research)

In this white paper, learn how Coverity is providing software developers with actionable information that enables them to manage security and quality defects early in the lifecycle, in their existing workflow, without requiring them to become security experts.

(WHITE PAPER)

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The Keys To Distributed & Agile Application Development by CollabNet

October 11, 2011 - (Free Research)

This white paper will highlight solutions for application development in globally dispersed organizations. Insights and strategies for maximizing efficiencies in a distributed environment will be presented, along with best practices.

(WHITE PAPER)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

ReferenceWare by SkillSoft Corporation

ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!

(SOFTWARE PRODUCT)

Business Rules Management: Meeting Evolving Business Requirements by ILOG, an IBM Company

April 2008 - (Free Research)

This white paper discusses a set of tools for effective business rule management. Learn how to author, deploy and manage critical business rules with greater speed and efficiency.

(WHITE PAPER)

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