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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.  (CASE STUDY) READ ABSTRACT |

ROI on Network Efficiency: Customer Case Study by Hewlett-Packard Company February 17, 2009 - (Free Research) When the State of Kansas Division of Information Services and Communications mandated that all of its departments find ways to consolidate operations and boost staff productivity, its networking services group was ready for the challenge. Read this case study to see what they did.  (CASE STUDY) READ ABSTRACT |

AC Drives and Industrial AC Motors by AutomationDirect AC Variable Frequency Drives (VFD): AutomationDirect carries AC variable speed drives for all your speed control applications.  (HARDWARE PRODUCT)

Strategies for Profitable Growth - Aerospace & Defense Manufacturing by SAP AG January 01, 2005 - (Free Research) Examine the comprehensive strategies, solutions, and best practices for the aerospace and defense (A&D) manufacturing industry based on technical and business expertise. Learn best practices and strategies for profitable growth in your business.  (WHITE PAPER) READ ABSTRACT |

Improve Synchronization with Streamlined Order Management and Communication: Petmate® Case Study by TAKE Supply Chain October 15, 2009 - (Free Research) Petmate enlisted the help of TAKE Supply Chain's X.PC to not only streamline the administration of contract manufacturing for Petmate. Read this case study to learn how X.PC transformed Petmate's manual approach to working with manufacturers through a Web-based collaborative environment that improved shared communications.  (CASE STUDY) READ ABSTRACT |

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.  (CASE STUDY) READ ABSTRACT |

Hitachi IT Operations Analyzer Software by Hitachi Data Systems November 12, 2009 - (Free Research) Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.  (DOWNLOAD)

The Challenge to Achieve Perfect Order Management by SAP AG January 23, 2009 - (Free Research) Superior order management can be a competitive edge across the board, improving customer satisfaction and retention as well as your bottom line and top line.  (WHITE PAPER) READ ABSTRACT |

Infor - ERP VISUAL by Infor September 2008 - (Free Research) Infor ERP VISUAL combines affordability and deep functionality, and is ideal for high growth, mixed-mode manufacturers who need a modular solution. Learn why more than 4,000 businesses trust Infor ERP VISUAL to run their operations.  (DEMO) READ ABSTRACT |

Programmable Logic Controller Product Lines (PLCs) by AutomationDirect Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.  (HARDWARE PRODUCT)

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.  (CASE STUDY) READ ABSTRACT |

Study Pinpoints Areas of Growth for After-Market Maintenance/Repair/Overhaul Intiaitives by SAP AG January 2009 - (Free Research) This study talks about top three trends such as outsourcing MRO, aging aircraft and lean impacting the MRO segment.  (WHITE PAPER) READ ABSTRACT |

Sea Star Line, LLC: Clear Sailing for Inbound Document Workflow by Esker Inc. July 2009 - (Free Research) Read this case study to learn how Sea Star Line worked with Esker Professional Services to help implement Esker DeliveryWare as their solution and the benefits that resulted from Sea Stars decision to use Esker DeliveryWare, which includes better visibility, productivity, and time and cost savings.  (CASE STUDY) READ ABSTRACT |

Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail by Information Builders Inc. (E-mail this company) October 2007 - (Free Research) Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices.  (WHITE PAPER) READ ABSTRACT |

Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees by IBM October 2009 - (Free Research) With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems.  (WHITE PAPER) READ ABSTRACT |

Ensuring The Availability of Blackberry Enterprise Server by Double-Take Software October 2009 - (Free Research) In order to implement a plan for protecting and backing up BlackBerry handhelds, it's important to understand how the Blackberry Enterprise Server solution works within an existing email environment. This paper gives a quick lessong to that end, then concentrates on ensuring the availability of the Blackberry Enterprise Server  (WHITE PAPER) READ ABSTRACT |

Driving Better, Faster Decision Making through Finance by SAP AG October 2009 - (Free Research) In order to work effectively, the CFO needs a single unified view that integrates data from multiple data sources and key performance indicators (KPIs), and places them in the context of strategic goals and financial plans.  (WHITE PAPER) READ ABSTRACT |

Optimizing the Order-to-Cash Process: Managing Documents throughout the Process by Dolphin Corporation October 2009 - (Free Research) This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.  (WHITE PAPER) READ ABSTRACT |

Oracle AppCast: Aligning Finance and Operations with Business Strategy by Oracle Corporation September 2009 - (Free Research) Complexity, uncertainty, global competition and shrinking cycle times are all challenges organizations face today. As a result, finance needs to take on the role of a business partner and work with operations to accommodate the business plan. In order to do this, the proper tools need to be in place.  (PODCAST) READ ABSTRACT |

Process-Driven Business Intelligence: Building Smarter Business Processes by Information Builders Inc. (E-mail this company) November 2006 - (Free Research) Most organizations strive for efficiency because it ties to cost savings and better performance, while helping to anchor competitive advantages. However, improving efficiency requires organizations to continually seek new methods of managing increasingly complex business processes.  (WHITE PAPER) READ ABSTRACT |

The Renewed Finance Function-Extending Performance Management beyond Finance by SAP America Inc September 2008 - (Free Research) In August 2007, CFO Research Services launched a research program to explore the ways in which the role of the finance team has changed in recent years. This report presents the findings of our online survey of 255 senior finance executives.  (WHITE PAPER) READ ABSTRACT |

Build Trust by Connecting Security Operations and Compliance by Tripwire, Inc. September 2008 - (Free Research) Check out this case study to learn how Vesta implemented Tripwire® Enterprise to continuously monitor IT infrastructure for all unauthorized change, which helps maintain known, trusted, and compliant system environments and ensure audit requirements are met.  (CASE STUDY) READ ABSTRACT |

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.  (WHITE PAPER) READ ABSTRACT |

Solutions Guide: Business Ready Configurations for Data Center Virtualization by Dell and VMware July 2009 - (Free Research) Business Ready Configurations for Virtualization are pre-configured, easy to order, bundled solutions that include Dell PowerEdge™ blade servers, Dell EqualLogic™ SAN, and VMware vSphere™. This white paper provides a detailed reference architecture for the Business Ready Configurations.  (WHITE PAPER) READ ABSTRACT |

Preparing for the 2.0 World: How Enterprises Need to Think About Emergent Social Technologies by Sun Microsystems, Inc. April 2009 - (Free Research) Social technologies, commonly called Web 2.0, were originally used to describe consumer technologies that enable groups to organize and share information and media. But enterprises quickly caught on to the value of these easy-to-use tools for capturing and sharing ad hoc information that may otherwise not be documented.  (WHITE PAPER) READ ABSTRACT |

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