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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Define What's Valued Online - A Webcast Presented by KnowledgeStorm by KnowledgeStorm Webinars (E-mail this company)

September 27, 2005 - (Free Research)

The CMO Council and KnowledgeStorm have partnered to explore the relationship between online technology researchers and IT vendors. Join KnowledgeStorm in this Webcast replay to learn what over 1,400 survey respondents said about online technology content usage and its influence on IT buying.

(WEBCAST)

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CW+ Exclusive EquaTerra research: Taking the pulse of the European outsourcing market by ComputerWeekly.com

July 15, 2010 - (Free Research)

EquaTerra is pleased to offer to Computer Weekly readers a custom, European focused edition of the results from its 2Q10 EquaTerra global business and information technology (IT) services Pulse survey.

(WHITE PAPER)

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Are businesses taking chances when it comes to managing outsourcing risk? by ComputerWeekly.com

December 08, 2010 - (Free Research)

Nearly 95 percent of organisations buy, provide or both buy and provide outsourced services and functions, in which they face inherent risks created by new and unforeseen challenges.

(WHITE PAPER)

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Top 5 Ways to Make IVR Work For You and Your Customers by inContact

January 18, 2012 - (Free Research)

This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.

(WHITE PAPER)

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Storage Magazine March 2012 by SearchStorage.com

March 06, 2012 - (Free Research)

The benefits of solid-state storage are well known at this point: It’s fast, it’s cool and it barely uses any power. But are you getting the biggest bang for your buck? Explore the March 2012 issue of Storage Magazine to learn how this technology is changing data center storage and gain insights on other hot storage topics today.

(EZINE)

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Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects

August 2007 - (Free Research)

Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.

(WHITE PAPER)

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Storage Magazine May 2011 by SearchStorage.com

May 2011 - (Free Research)

Named as one of Storage magazine’s “Hot Technologies for 2011”, automated storage tiering is an effective way to make efficient use of installed data storage resources, and to take advantage of the high performance of solid-state storage.

(EZINE)

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Perceptions of business technology in the 21st century by ComputerWeekly.com

February 2012 - (Free Research)

The Economist Intelligence Unit reviews changing expectations for technology and assesses their implications for CIOs, the IT function and the business.

(ESSENTIAL GUIDE)

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Adapt your contact center for increased customer satisfaction by inContact

January 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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SUMMARY RESULTS FROM THE BI SURVEY 10 by MicroStrategy Incorporated

May 2012 - (Free Research)

Following nine other surveys, the BI Survey 10 analyzed the platforms of six of the largest BI vendors and asked 2,961 organizations across 80 countries many of the same questions as previous years. Read this now and learn how organizations view certain aspects of their BI tools, such as response time, performance, business benefits and more.

(WHITE PAPER)

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The 10-Step Guide to Buying the Right CRM Solution by SugarCRM Inc.

July 2011 - (Free Research)

The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps.

(WHITE PAPER)

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E-Book: Buying Your Next Physical Servers by Dell, Inc. and Intel

June 2010 - (Free Research)

Midmarket organizations considering physical server upgrades must evaluate their environments, sift through offerings and integrate the servers with existing tools. This e-book will guide you through these complex efforts by covering three components: determining needs and requirements, understanding your options, and putting it all together.

(EBOOK)

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BMC Mainframe Survey 2011 by ComputerWeekly.com

September 2011 - (Free Research)

Big businesses are planning to grow their mainframe computer capacity despite the downturn this survey of 1,347 large mainframe users worldwide by BMC Software reveals.

(IT BRIEFING)

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CW+: Developer Survey Report from Embarcadero Technologies by ComputerWeekly.com

August 2010 - (Free Research)

The Embarcadero Developer Survey was conducted throughout the months June and July 2010 and encompasses responses from a wide array of application developers worldwide. The purpose of the survey was to collect information about the top developer trends, challenges, key initiatives, and current tools being used.

(WHITE PAPER)

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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 2012 - (Free Research)

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

(WHITE PAPER)

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About to Buy: Mobile Device Management Software by GroupLogic

March 2012 - (Free Research)

Discover how you can take back control of your enterprise from the influx of personally owned mobile devices with the help of mobile device management (MDM) software.

(EBOOK)

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CW+: Special Report on Oracle by ComputerWeekly.com

December 2010 - (Free Research)

This has been a landmark year for Oracle, the technology company headed by the charismatic and staggeringly wealthy Larry Ellison. Ellison, who is 65, has been chief executive officer since he founded Oracle in June 1977. He was listed the sixth richest person in the world in 2010.

(WHITE PAPER)

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The future of Government operations: Digital citizen survey by ComputerWeekly.com

May 2012 - (Free Research)

This report from Accenture looks at the challenges facing the public sector in offering digital services.

(IT BRIEFING)

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Computer Weekly Buyers' Guide: Cloud Computing by ComputerWeekly.com

January 2011 - (Free Research)

This seven-page Buyer’s Guide to Cloud Computing by Computer Weekly journalists details the kinds of cloud offering that CIOs and senior IT professionals will need to take into account as they plan future outsourcing, hosting and application strategies.

(ESSENTIAL GUIDE)

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Technology Industry Survey 2012 by ComputerWeekly.com

October 2011 - (Free Research)

This exclusive research reveals what IT professionals really think about technology, their employers, and their careers

(WHITE PAPER)

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Justifying Your Technology Investments Through ROI by KnowledgeStorm Webinars (E-mail this company)

April 2004 - (Free Research)

As budgets stay tight and finance professionals become more involved in technology buying decisions, be better prepared to defend your business case through the use of financial metrics and Return on Investment (ROI) calculators.

(WEBCAST)

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Airline IT Trends Survey by ComputerWeekly.com

June 2010 - (Free Research)

For the 11th year in succession, the Airline IT Trends Survey tracks the key technology trends in the airline industry. It demonstrates the role that the survey’s global benchmarks play in underlining the importance of IT within the airline industry, while also stimulating debate in boardrooms worldwide about the way ahead.

(WHITE PAPER)

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7 Questions to Ask Before Buying a VM Protection Product by Quantum Corporation

January 2012 - (Free Research)

Access 7 critical questions you must ask before purchasing a VM protection product.

(WHITE PAPER)

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2012 Information Governance Survey Results from SearchCompliance.com by Iron Mountain

April 2012 - (Free Research)

<p>Download the results of our 2012 survey on the state of information governance. Find out how decision-makers from IT to records management and compliance rate the value of information governance, the business drivers behind such programs, planned areas of spending and much more.</p>

(EBRIEF)

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