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Shred-It Goes Mobile with CRM-Service by Kony
May 07, 2013 - (Free Research)
Shred-It, a leading information security company providing document destruction services, was looking to initiate a mobile strategy to improve the efficiency of their customer service reps (CSRs). Read this short case study to learn how mobilizing their CRM service processes allows Shred-It to provide standardized, consistent delivery of service.
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Why Smart Phones in the Workplace Require Ruggedness by Intermec
May 12, 2011 - (Free Research)
Now that smart phones are being used by professionals in fields ranging from field service to customer care, evaluating and selecting the optimal device has become more challenging. Read this white paper for an in-depth look at which smart phone features make work easier and why ruggedness is a requirement.
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Real-time Mobile Apps Boost Workforce Productivity by AT&T Corp
October 04, 2011 - (Free Research)
This paper shows ways to combine mobile devices with a robust wireless network and complementary Software-as-a-Service (SaaS)-based offerings that will allow you to choose applications that fit your needs, empowering your workers to make efficient use of time in the field.
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Computer Weekly - 15 May 2012: Overhauling banking IT by ComputerWeekly.com
May 15, 2012 - (Free Research)
This week’s Computer Weekly contains an exclusive interview with JP Morgan COO India Gary-Martin about juggling multiple legacy IT systems while keeping the merchant bank compliant. We also look at how near-field communications technology promises to revolutionise consumer spending and we ask whether 2012 could be the year that APM becomes vital?
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The Quest for a Cloud Integration Strategy by Dell Boomi
October 08, 2012 - (Free Research)
Although Software as a Service (SaaS) has enabled businesses of all sizes to leverage enterprise-grade applications with affordable pricing, it has also introduced significant integration challenges. Read this paper to learn why a SaaS integration strategy is crucial for success, 8 elements to look for when evaluating a strategy, and more.
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Leveling the Playing Field: How Companies Use Data for Competitive Advantage by SAP America, Inc.
March 22, 2011 - (Free Research)
How are companies using information to beat their rivals and create a more level playing field? This report from the Economist Intelligence Unit examines how their practices are evolving and offers examples of data use at some highly successful companies.
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Realizing Rapid ROI Through Mobility by BlackBerry
February 18, 2010 - (Free Research)
Companies are reaping the benefits from mobile CRM, field service and sales force automation processes with the latest Research In Motion (RIM) offerings. Read this white paper to learn more!
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Taking On-Demand CRM Integration to the Next Level by Oracle Corporation
September 2007 - (Free Research)
This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand.
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Next-Generation Mobility Platforms, an IDC white paper by Sybase, an SAP company
April 2009 - (Free Research)
In this paper, IDC analyzes the role of next-generation mobile enterprise platforms as organizations seek a more strategic deployment of mobile solutions, and analyzes why mobility is important to enterprise customers. This paper will also identify vital criteria for choosing a next-generation platform.
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Expert Integrated Systems: Can you put expertise in a box? by IBM
March 2013 - (Free Research)
Can you package expertise? More and more IT executives are adopting a new approach that makes it easier, faster and less expensive to deploy infrastructure and applications by integrating hardware, software and field-tested "patterns of expertise" in the form of expert integrated systems. Find out more.
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Rheem Mobilizes Field Service by Kony
May 2013 - (Free Research)
This brief case study illustrates how Rheem Australia, a water heater technology and manufacturing company, selected a third-party mobile technology to replace their outdated radio network and deliver a mobile strategy to enable field technicians to process SAP transactions from mobile devices anywhere, at any time.
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Demystifying the path to a JBoss Intelligent, Integrated Enterprise by Red Hat
January 2013 - (Free Research)
Watch this webcast to learn how to eliminate siloed information, automate business processes and improve decision making with a service-oriented architecture (SOA), enhanced data services and a business rules management system (BRMS).
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Economic Impact of a BlackBerry Solution in North American Enterprises by BlackBerry
February 2010 - (Free Research)
In this analyst report, Forrester Consulting examines the total economic impact and potential return on investment (ROI) enterprises can realize by deploying mobility solutions using BlackBerry® smartphones and BlackBerry® Enterprise Server software.
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Going Parallel with LabVIEW Delivers Throughput Gains by National Instruments
September 2008 - (Free Research)
In this whitepaper learn how by combining technologies with NI Lab VIEW parallel programming software and NI TestStand test management software, test engineers can create high-performance test systems.
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Leveling the playing field: How companies use data for competitive advantage by SAP America, Inc.
September 2012 - (Free Research)
Data is a critical asset to the competitiveness of your organization, yet only 27% of people in a recent study said their companies do a better job using information than their competitors. Read this study by the Economist Intelligence Unit to find best practices about developing data initiatives to gain a competitive advantage.
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The Mobile Impact of Enterprise Architecture and Development by TIBCO Software Inc.
April 2013 - (Free Research)
This informative webinar focuses on the impact that mobile brings to your enterprise- to your enterprise architecture, changes in development, and how you can use mobile as a driver for change moving forward. Continue for an analysis of the challenges surrounding enterprise mobility.
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