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VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers by Five9
September 10, 2009 - (Free Research)
Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.
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Maximizing your enterprise data storage capacity: Improve efficiency and utilization by Xiotech Corporation
December 03, 2009 - (Free Research)
Maximizing your enterprise data storage capacity is more important than ever before. With the majority of storage budgets unable to keep pace with data growth rates, most storage administrators need to find ways to reduce capital and operating expenses to survive the economic downturn. Download this tutorial to learn more about tiered storage.
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Combating Spam: Building a Business Case for Anti-Spam Technology by KnowledgeStorm Webinars
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September 24, 2004 - (Free Research)
The following KnowledgeStorm Webinar focuses on Enterprise Spam filtering and how to combat spam. Featuring expert commentary from Nucleus Research analyst Shruti Yadav, the Webinar offers advice to organizations grappling with the growing problem of spam. Duration- 60 minutes.
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Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center by Infor CRM
July 22, 2009 - (Free Research)
Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
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Is cloud data backup service right for your organization? by i365, A Seagate Company
November 2009 - (Free Research)
Assessing your organization's challenges, abilities and assets will help to determine if deploying a cloud-based data backup strategy is a better alternative than relying on an on-site data backup and recovery strategy. This tutorial spells out what you need to consider when trying deciding if cloud backup is right for your organization.
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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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Find, Qualify, and Close More Business Faster With a Free Trial of ZoomInfo by ZoomInfo
May 2009 - (Free Research)
In today's economy, it is important to take every step you can to ensure sales effectiveness, which includes knowing who to contact and having accurate and helpful information about their company. You can get all this and more with this free trial of ZoomInfo.
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Enterprise Data Services in SOA using ODI Suite by Oracle Corporation
February 2009 - (Free Research)
This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing how just how valuable, and complex,
business data is for the businesses that rely on it.
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ActiveRoles Server: Active Directory Management - Free Trial! by ScriptLogic Corporation
April 2009 - (Free Research)
Businesses today grow and change at a frantic pace, making Active Directory (AD) management one of the most time-consuming IT tasks. AD administrators struggle to keep up with requests to create, change or remove user access to various network resources.
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Eight Questions to Ask When Considering an All-in-One Data Protection Solution by i365, A Seagate Company
November 2009 - (Free Research)
Many administrators who oversee their organization’s backup and recovery are considering an all-in-one data protection (DP) solution. There are eight things to consider before you make your decision on which solution to purchase and this white paper explains them.
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The Good, Bad and Necessary: The Complete Guide to PCI 6.6 Success by Breach Security
June 2009 - (Free Research)
This resource provides IT security professionals with the information needed to understand PCI compliance and specifically, one of the standard's latest requirements, 6.6. In addition, the paper offer tips for successful PCI 6.6 compliance and highlights compliance successes from real-world companies.
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Podcast - The Fine Art of Lead Follow-up by KnowledgeStorm, Inc
(E-mail this company)
February 2006 - (Free Research)
The best practitioners of online marketing are those who meld Internet marketing and technology tools with timely follow-up and tried-and-true, old fashioned human contact. This podcast walks you through key strategies for implementing an effective lead follow-up and qualification process
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MKS X/Server v 8.5 - High-performance, transparent PC X server by MKS, Inc. - Interoperability Division
June 2009 - (Free Research)
This world of PC/UNIX system integration demands a product available for the newest PC architectures and is easy to use and easy to manage. Applications normally available on expensive UNIX workstations can be readily accessed from enterprise desktops.
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