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CSO Insights: A Sales Rep's Digital Admin by DocuSign, Inc.

February 07, 2012 - (Free Research)
This study examines the benefits of e-signature systems for sales performance optimization. 
(WHITE PAPER) READ ABSTRACT |

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com. 
(SOFTWARE PRODUCT)

Executive Sales and Operations Planning Maturity Levels and Key Solution Criterion by SAP America, Inc.

May 31, 2011 - (Free Research)
This Aberdeen Group Research Brief explores the current business challenges faced by companies striving for success with respect to sales and operations planning (S&OP). It delves into the priority allocated to S&OP, the maturity levels associated with S&OP, and the role of technology enablers. 
(ANALYST BRIEF) READ ABSTRACT |

KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot by KnowledgeStorm, Inc (E-mail this company)

May 08, 2006 - (Free Research)
Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies. 
(WHITE PAPER) READ ABSTRACT |

KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot - Podcast by KnowledgeStorm, Inc (E-mail this company)

July 2006 - (Free Research)
Findings of the Web Lead Evaluation and Scoring Study, conducted by KnowledgeStorm and The Artemis Group, suggest companies using the Internet to generate leads might discover that focusing on the C-suite is not the fastest route to improved lead-to-close ratios. Listen to this podcast to find out why. 
(PODCAST) READ ABSTRACT |

Integrate Advanced Analytics with Salesforce.com for Greater Business Insight by Business Objects

January 2008 - (Free Research)
The need for strategic information by department and executive managers is driving the transformation of tactical departmental systems into enterprise solutions, regardless of the size of the company employing the solutions. 
(WHITE PAPER) READ ABSTRACT |

Five Levels of Embedded BI: From Static to Analytic Applications by Jaspersoft

December 2011 - (Free Research)
This e-book explains the five most common levels of engagement you can achieve by embedding business intelligence (BI). 
(EBOOK) READ ABSTRACT |

Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers by SAP America, Inc.

July 2011 - (Free Research)
Read this brief Bloomberg Businesweek case study to learn how The LEGO Group has leveraged organizational changes— including implementing loyalty management software from SAP that integrates with its SAP ERP and CRM platform— to achieve a high level of consumer interaction and improve its customer experience. 
(CASE STUDY) READ ABSTRACT |

Oracle Enterprise Manager 11g Configuration Management Pack by Oracle Corporation

April 2010 - (Free Research)
This white paper takes a three-pronged approach to configuration management: simplifying the management of your IT infrastructure; improving the level of service you provide your end users; and enforcing compliance with real-time change detection for files, database objects, users, and processes. 
(WHITE PAPER) READ ABSTRACT |

Leverage WFM for exceptional customer experiences by Infor WFM Workbrain

December 2011 - (Free Research)
Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention. 
(WHITE PAPER) READ ABSTRACT |

AIIM Market Intelligence: Delivering the priorities and opinions of AIIM’s 65,000 community by Huddle

December 2011 - (Free Research)
Read the findings of an independent study by AIIM to gain valuable insight into enterprise 2.0 and how it's being used in today's businesses. 
(WHITE PAPER) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 2011 - (Free Research)
This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 
(WHITE PAPER) READ ABSTRACT |

Riding the Growth Wave: Leveraging Economies of Scale by SAP America, Inc.

April 2008 - (Free Research)
This paper examines how an integrated information technology solution can help you take advantage of economies of scale to boost manufacturing utilization, enhance service levels, and improve the efficiency of your sales and administrative activities. 
(WHITE PAPER) READ ABSTRACT |

Key Tips to Improve Your SLA Performance by CA Technologies.

August 2011 - (Free Research)
Most service providers take a manual, reactive approach to managing and reporting against service level commitments. Read this white paper to learn how automating service level management with CA Business Service Insight reduces costs associated with service level management. 
(ANALYST BRIEF) READ ABSTRACT |

Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContact

January 2011 - (Free Research)
Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes. 
(WHITE PAPER) READ ABSTRACT |

Mobile Solutions for Increasing Sales Productivity and Revenue by Sybase, Inc.

March 2010 - (Free Research)
The most effective sales are face-to-face sales, yet sales representative only spend 26% of their time selling face-to-face. The rest of their time is taken up with administrative tasks, prep and travel. Learn how Sybase Mobile Solutions for SAP can increase sales productivity and bring the advantages of business mobility to your organization. 
(WHITE PAPER) READ ABSTRACT |

KnowledgeNote: Like a Fine Wine, Leads Get Better Over Time by KnowledgeStorm, Inc (E-mail this company)

February 2007 - (Free Research)
Research from KnowledgeStorm shows that a high percentage of leads that begin their research on the Web ultimately result in an active project. The technology vendors that nurture these Early Stage leads are often in a better selling position than those vendors that later "pile on" to more advanced, but also more competitive, leads. 
(WHITE PAPER) READ ABSTRACT |

BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.

November 2010 - (Free Research)
Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional. 
(CASE STUDY) READ ABSTRACT |

Strategy update: Using Customer Experience Management solutions to ensure single view of the customer and improve service by Tealeaf

January 2012 - (Free Research)
In this podcast, get an executive-level overview of CEM methodologies and solutions that companies use to gather this data into a single location, allowing agents to serve customers faster and more accurately. 
(PODCAST) READ ABSTRACT |

Low cost handsets & entry level smartphones by ComputerWeekly.com

February 2011 - (Free Research)
Though unprecedented changes have occurred in the last couple of years that have revolutionised the handset market, particularly at the top end of the market inhabited by smartphones, the low end market represents a continuing opportunity as emerging market individuals become connected in coming years. 
(WHITE PAPER) READ ABSTRACT |

crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data. 
(SOFTWARE PRODUCT)

Have You Earned Your Customers’ Trust? by inContact

January 2012 - (Free Research)
Companies need to take their customer experience to the next level. This means being more responsive and proactive, delivering consistently on brand promises, listening to customers and acting on that insight. Read on to learn why customer trust is critical to your business and how to successfully build your customer's trust. 
(WHITE PAPER) READ ABSTRACT |

Advancing Enterprise Mobility to Improve Sales and Service by SAP America, Inc.

March 2011 - (Free Research)
Explore the latest thinking on use of mobile technology to deliver business value by enabling sales and service processes – and transform processes across the enterprise. Business software vendors can best support their customers by collaborating with strategic partners to co-innovate and foster a mobile ecosystem. 
(WHITE PAPER) READ ABSTRACT |

Forrester Wave: Open Source Business Intelligence by Actuate

January 2012 - (Free Research)
Need to compare open source business intelligence (BI) technologies and understand which vendor leads the pack? Download Forrester’s evaluation of open source BI vendors and learn why Actuate BIRT is named the leader due to its richness of reporting functionality. 
(ANALYST REPORT) READ ABSTRACT |

The Fine Art of Lead Management and Follow-Up: What Research Shows About Lead Qualification and Nurturing by KnowledgeStorm, Inc (E-mail this company)

May 2006 - (Free Research)
The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices. 
(WHITE PAPER) READ ABSTRACT |

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