This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future. 

This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud. 

E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. 

In the Fall 2011 issue of IT in Europe, Manek Dubash explores how open-source storage could be the key to breaking the chains of vendor lock-in. 

The Corporate Executive Board IT Budget Benchmarking Survey assess IT spending,  staffing, and outsourcing levels at more than 175 organizations globally, representing roughly US$38 billion in IT spend. Download for the latest IT budget trends. 

This paper from Quocirca outlines the need for Managed Print Services (MPS)  and why organisations that are operating a heterogeneous print environment should consider an independent MPS provider to proactively manage and transform their print infrastructure. 

In order to combat the ever-evolving challenges of today’s networks, it’s time to head back to school in our exclusive Network Evolution University – Featuring three distinct classes and nine progressive learning lessons that explore all there is to know about next generation networks and how to overcome the challenges they present. 

Named as one of Storage magazine’s “Hot Technologies for 2011”, automated storage tiering is an effective way to make efficient use of installed data storage resources, and to take advantage of the high performance of solid-state storage. 

In the August 2011 cover story of Storage magazine, Lauren Whitehouse examines the current state of data deduplication technology and shares insights on how to decide which option will work best in your shop. 

The struggles disaster recovery (DR) may soon be in your rearview mirror, thanks to the power of virtualization. In the April 2011 cover story of Storage magazine, Lauren Whitehouse highlights the benefits of using virtualization for DR and provides tips for how to integrate these technologies into your own strategy. 

Ovum analyses data growth, big data, disk shortages, public cloud storage, flash memory, and other storage trends. 

This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.