Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime. 

Based on feedback from almost 650 end-user organizations, this report serves as a roadmap for SMBs looking to improve their analytical capability and achieve Best-in-Class performace through the deployment of BI. 

Meeting room technology problems are a genuine and largely ignored burden on large British organisations - a single IT manager is called upon to solve 447.2 incidents a year per company. 

The Economist Intelligence Unit reviews changing expectations for technology and assesses their implications for  CIOs, the IT function and the business. 

Microsoft has turned its Dutch headquarters into a radical experiment which the company believes could point the way to the future of the workplace. Its office at Schiphol airport has done away with dedicated desks and offices and it has given employees the freedom to chose where, when and how they work. 

This week’s Computer Weekly asks what chancellor George Osborne's Budget means for the UK IT community and if he can deliver his goal to make Britain "the technology centre of Europe". Also you'll find the final part of our private cloud Buyer's Guide and we examine the options for choosing the right WAN optimisation strategy. 

Analyzing clinical data can accomplish many goals: Improving patient care through understanding trends and showing paths to improvement, enhancing research and creating business efficiencies and cutting operational costs. Inside this expert e-book, learn how to take advantage of business intelligence and data analytics at your healthcare facility. 

To help IT decision makers evaluate their options for addressing datacenter complexity - Dell posed the following questions to Mary Johnston Turner, research director for IDC's System Management Software service. Learn answers to today's most pressing datacenter questions regarding cloud computing, virtualization, provisioning and more. 

The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. 

This insightful on-demand webcast discusses web application performance monitoring, offering hints and tips for improving end-user response times from Forrester Research analyst Jean-Pierre Garbani. 

<p>There’s more to bringing outside devices into your IT infrastructure than just connecting them to your network. For BYOD to really work, you need a comprehensive plan. Discover more in this research report. </p> 

Against a backdrop of increased use of software that is generally more sophisticated, flexible, scalable and easy to use than it was 5 years ago, this research set out to explore the impact of having to maintain a plethora of different software solutions in today’s cash-strapped corporate environment. 

In this paper, discover the results that Esker research found indicating that accounts payable automation can typically save organizations 40 to 60 percent of operational and administrative AP costs. Also explore the abundant benefits that automated processing of vendor invoices can help business like yours achieve.